Banfield Pet Hospital Reviews | Glassdoor

Banfield Pet Hospital Reviews

Updated December 12, 2017
1,050 reviews

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3.0
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Brian Garish
63 Ratings

1,050 Employee Reviews

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Pros
Cons
  • The work life balance is stressful because there are so many animals in the emergency room where I work (in 54 reviews)

  • Long hours, high stress environment (in 80 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Veterinary Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Veterinary Assistant
    Current Employee - Veterinary Assistant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Banfield Pet Hospital part-time (More than a year)

    Pros

    I have a great team that has open communication. On stressful days we say what we mean and everyone is understanding of being stressed, flustered and overwhelmed and we do our best to help each other out. There is no drama, we communicate our goals, time limits, and everyone, EVERYONE, has a voice in our hospital. I personally believe that my team wants to be there, we appreciate each other and what we do so the environment is always positive, uplifting and a great learning environment. I have great Doctors who are willing to answer questions I may have in why they choose certain treatment options (For learning purposes) The learning opportunities are endless. Lots of personal and professional growth available for those willing to learn.

    Cons

    Wellness plans are not meant for everyone. Most clients feel "pressured" or don't fully understand what they are signing up for. Also, on the other side of the spectrum, people sign up for the wellness plan and then don't use them.

    Banfield Pet Hospital Response

    Oct 27, 2017 – Banfield Pet Hospital

    We are deligthed to hear that you have a strong and supportive team environment! We agree, effective communication within your team can make a huge difference on days that are more challenging than... More


  2. "Client services coordinator/Vet assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Coordinator/Veterinary Assistant
    Former Employee - Client Service Coordinator/Veterinary Assistant
    Doesn't Recommend

    I worked at Banfield Pet Hospital full-time (More than a year)

    Pros

    Tons of experience working with animals
    Great benefits (& discounts on just about every MARS owned thing)

    Cons

    The staff is overwhelmed and over worked. They schedule way too many appointments in order to meet corporate requirements and the animals and employees suffer immensely because of it. They force you to basically harass clients with reminders every week until they finally schedule an appointment. They do not let you have a set schedule because it’s against their policy. Even though you are already working 12+ hour shifts they expect you to find time to do a self growth plan where you right down how you will grow and track all of the things you’ve done to achieve personal growth. They base the base amount and expect you to work way above your pay and then charge clients more for “high quality care” that the staff never benefits from.

    Advice to Management

    Stop having unrealistic expectations from your doctors and overwhelming your whole staff. Care more about the quality of care your providing not quantity of care.

  3. "Banfield is a stepping stone for most and that's about it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Veterinary Assistant in Katy, TX
    Current Employee - Veterinary Assistant in Katy, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Banfield Pet Hospital full-time (More than a year)

    Pros

    3 "free" wellness plans, pets mart discount, pto.

    Cons

    Toxic work environment, little to no room for growth, they care about numbers instead of the animals and their employees.


  4. "VA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Banfield Pet Hospital full-time (More than 3 years)

    Pros

    develop great relationships with fellow associates; basically turn into a big family

    Cons

    some protocols are all the same in every banfield so it feels like a cookie cutter.

    Advice to Management

    spend more time training associates on how to properly restrain animals and no as much the computer training. This would prevent on the job injuries.


  5. "LVT"

    StarStarStarStarStar
    Current Employee - LVT in Everett, WA
    Current Employee - LVT in Everett, WA

    I have been working at Banfield Pet Hospital full-time (More than 5 years)

    Pros

    OWP offered for personal pets

    Cons

    Being part of a large corporation- minimum pets seen expectation on Drs.


  6. "VETERINARY ASSISTANT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Veterinary Assistant in Los Angeles, CA
    Current Employee - Veterinary Assistant in Los Angeles, CA

    I have been working at Banfield Pet Hospital full-time (More than a year)

    Pros

    Great place to begin your work at the veterinary field.

    Cons

    Lack of raises/ opportunities to grow.

    Advice to Management

    Give better raises.


  7. "Client Service Coordinator - Toxic Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Coordinator
    Current Employee - Client Service Coordinator
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Banfield Pet Hospital full-time (More than a year)

    Pros

    - 3 free OWPs for personal pets, including ProHeart 6
    - Bright environment, new equipment
    - Holidays off

    Cons

    - TOXIC work environment -- political relationships make employment miserable
    - Imbalanced management with very little direction, or disregard for corporate policies
    - No recognition of achievements, belittlement of employees, no morale
    - Practice Managers have too much power/say over Veterinary doctors, quantity/profit means more than quality of care.

    Advice to Management

    Listen to associates' reports to HR, investigate complaints of abuse/neglect, give Veterinarians more power in the clinic

  8. "Was not happy working there"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Banfield Pet Hospital full-time

    Pros

    no pros to working here other than a paycheck

    Cons

    unempathic managers, overscheduling clients, misleading clients


  9. "Revolving Door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Banfield Pet Hospital full-time (More than 3 years)

    Pros

    Great work if you're passionate about animals. Excellent salary, but there's a catch.

    Cons

    It's easier for management to get rid of employees than follow any disciplinary process.

    Advice to Management

    If your hospitals aren't performing to expectations - 1 - Re-evaluate your expectations and marketing plan; 2 - Hold your field leadership accountable.


  10. "Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Banfield Pet Hospital full-time

    Pros

    The benefits are really great - 3 free wellness plans, lots of PTO and vacation float time.

    Cons

    If you don't play the game with managers then you are treated poorly until you are forced to want to quit. And you can't' report this to HR because these managers know how to not leave a paper trail. Reporting the problem to higher ups doesn't help either, they call it drama and refer back to the manager. It's a very toxic work environment.

    Advice to Management

    Grow up. Treat people how you want to be treated.


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