Bang & Olufsen Reviews | Glassdoor

Bang & Olufsen Reviews

Updated December 6, 2017
41 reviews

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2.9
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Bang & Olufsen President, CEO, and Director Tue Mantoni
Tue Mantoni
19 Ratings

41 Employee Reviews

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  1. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bang & Olufsen full-time

    Pros

    Working with great people and amazing products

    Cons

    None, know what your role.

    Advice to Management

    Listen to the stores.


  2. "Product Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bang & Olufsen full-time

    Pros

    Working with really cool technology, Competitive wage,

    Cons

    Archaic POS system, Some items take forever to order which can really put you in a jam for delivering a sale.

    Advice to Management

    Work on lead times. update pos system.

  3. Helpful (1)

    "Wonderful Products, but held back by questionable decision making at the top level."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bang & Olufsen full-time

    Pros

    Fantastic Products. Tight Knit group.

    Cons

    WAY lean forward environment. Little to no help with exposure from corporate in NEW ways for products.

    Advice to Management

    What works for other parts of the world may not necessarily work in the States. You need to think of new, corporate supported strategies to reach out to NEW consumers, not just "call list" old clients every single time a new product comes out or a sale is going on. Despite what you think, it is not effective. There's a reason top people continue to leave.


  4. "Great opportunity for people willing to work for it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great money making opportunity for self motivated sales driven people with a passion for solving client problems and designing creative solutions to challenges presented by clients

    Cons

    Have to be self motivated in a lean-forward environment


  5. Helpful (2)

    "Swan Song for Bang & Olufsen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Miami, FL
    Former Employee - Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bang & Olufsen full-time (More than 3 years)

    Pros

    -Amazing product and legacy
    -Opportunity to own some incredible product
    -Day-to-day work is not excessively challenging
    -Very good compensation for retail

    Cons

    -Major company-wide restructuring, no idea if you will still have a job tomorrow
    -Denmark makes all the decisions for the America's... very much "hands tied" when you try to get something done.
    -The best people tend to leave, indicative of a company on its way out


  6. "It was a great job, but ..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in New York, NY
    Former Employee - Store Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bang & Olufsen full-time (More than 5 years)

    Pros

    It can be a great work environment and a lot of the people in the company are fantastic. The salary for a retail job is also very competitive but not for the audio video business.

    Cons

    There is a lot of uncertainty with the future of the company. It takes the fun out of going to work when you don't know if you'll have a job tomorrow.

    Advice to Management

    This used to be a great place to work but it became pretty frustrating. Try to listen to your employees.


  7. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Bang & Olufsen full-time

    Pros

    Laid back office, good co-workers, family co. spirit

    Cons

    Dependence of Corporate European decisions

  8. "Specialized and Versatile"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Positive Outlook

    I have been working at Bang & Olufsen full-time (More than 3 years)

    Pros

    Mind blowing visuals and acoustics within their own product line, immensely gratifying when integrating third party electronics

    Cons

    Lots of time on site and on road


  9. Helpful (6)

    "Beautiful Product But Mismanaged Brand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bang & Olufsen full-time (More than a year)

    Pros

    Impeccable design by an iconic brand.

    Cons

    Poor communication at the corporate level from both the US headquarters and Denmark, excessive turn over in a short amount of time at various levels of management, consistent manufacturing and technical failures with new product, excessively long wait times for customer orders which results in lost sales.

    Advice to Management

    In order to be successful in the US market, you need to cater your message so that it reaches your intended demographic. You cannot take a one-size fits all approach as every market is different. Provide your employees at the local level, both management and salespeople, with the support and resources to succeed. Recognize that your best brand ambassadors are the people working exceptionally hard to grow your marketshare on a daily basis.


  10. Helpful (1)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Chicago, IL
    Current Employee - Store Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Bang & Olufsen (More than 5 years)

    Pros

    Opportunity to make money when business is good
    Great training program
    As an employee of such an esteemed and exclusive brand, you constantly meet celebrities and are viewed as a rock star by your peers
    Fun product launches
    Corporate culture is more European than American: you are not forced to work crazy hours, you can (and are expected to) wine and dine clients, there is an atmosphere of fun and togetherness.
    Small enough company that you know everyone by name in the entire US team.
    Very good 401k

    Cons

    Headquarters in Denmark treat US market as an afterthought.
    Products are at best unintuitive -and often impossible - for customers to set up. There is no Tech support for customers and certified installers cost customers $200 per man hour. Store teams are expected to perform tech support on site and over the phone and oversee installations. We spend way too much time NOT selling as we troubleshoot, install, schedule freight, update software, configure wiring diagrams, obtain obscure European parts and connectors, etc.
    Products take 10-14 days to arrive from DK to customers home. If it arrives damaged or defective there is another 10-14 day wait.
    Our customers are smart and successful, and no how to negotiate. Strong salespeople know how to hold their ground (on prices and services provided) when dealing with a famous lawyer or politician or lobbyist - but these professional negotiators will call around until they find a weak salesperson, and your 60k sale and its $3k commission will be sold by someone else for $50k/$1000 commission.
    B&O does very little advertising in US, preferring product placement and clientelling many people do not know the brand.
    CEO's are replaced often and US operations recently replaced its managers. Current management seems to care and says all the right things, but so did their predecessors.

    Advice to Management

    Budgets are always right, but maybe less travel/more WebEX meetings would free up some money for:
    US tech support for customers
    More installers with less mark up on installs
    More advertising.
    US warehousing of products


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