Bang & Olufsen Reviews | Glassdoor

Bang & Olufsen Reviews

Updated April 11, 2017
36 reviews

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2.9
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Bang & Olufsen President, CEO, and Director Tue Mantoni
Tue Mantoni
17 Ratings

36 Employee Reviews

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  1. Helpful (4)

    "Modern Age Slavery"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bang & Olufsen (More than 3 years)

    Pros

    Free beer and bagels at the corporate office

    Cons

    Abysmal company morale, oppressively stressful working environment and nightmarishly complicated procedures for what should be basic everyday tasks. Constantly at the receiving end of complaints and insults from pretentious and obnoxiously materialistic customers with no grasp or concern for the other 99.99% of the world.
    Frivolously wasteful, offensively self aggrandizing and needlessly exclusive company culture focused on generally unattainable products and overly complex methods and procedures that ultimately do not matter to anyone anywhere outside of the ultra weathy clients that more often than not get treated with disrespect from store employees.
    With the exception of several people in this company I have never experienced such a terrible culture or uncomfortable working environment. This job made me so irritable, negative and unapproachable that my family hates the fact that I worked there for so long.
    Additionally, the overpriced, supposedly cutting edge top-of-the-line products are literally garbage. It is shocking how many materials get wasted, how un-user-friendly the equipment is and how many clients have negative experiences with B&O.
    Avoid, avoid, avoid.

    Advice to Management

    Terminate the staff. Seriously. Fire everyone to liberate the countless emotionally trapped and mentally shackled employees from this modern age slavery.


  2. Helpful (2)

    "Brand Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bang & Olufsen full-time (More than a year)

    Pros

    Great product when available. Potential to develop skills in sales and make big commissions. Flexibility

    Cons

    Management, company organization. Extremely low employee morale. Lack of motivation or incentive to perform your best. Sometimes extremely rude customers. Terrible place to work. Would not recommend.

    Advice to Management

    Motivate your employees, support them and development pride in your company.


  3. Helpful (5)

    "Beautiful Product But Mismanaged Brand"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bang & Olufsen full-time (More than a year)

    Pros

    Impeccable design by an iconic brand.

    Cons

    Poor communication at the corporate level from both the US headquarters and Denmark, excessive turn over in a short amount of time at various levels of management, consistent manufacturing and technical failures with new product, excessively long wait times for customer orders which results in lost sales.

    Advice to Management

    In order to be successful in the US market, you need to cater your message so that it reaches your intended demographic. You cannot take a one-size fits all approach as every market is different. Provide your employees at the local level, both management and salespeople, with the support and resources to succeed. Recognize that your best brand ambassadors are the people working exceptionally hard to grow your marketshare on a daily basis.


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  5. Helpful (2)

    "Totally out of touch with their customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bang & Olufsen full-time (More than 3 years)

    Pros

    The product developers have high ideals.

    Cons

    Total arrogance with regards to customer concerns.

    Advice to Management

    Wake up and listen to your clients, you do certain things so well.
    If you do not listen to your customers you WILL go bust.
    Forget BeoPlay and concentrate on your core values and please look after your franchisees, as at the moment they seem so de-motivated when I visited them.


  6. Helpful (1)

    "Bang & Olufsen Automotive Software Entwicklung"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Entwicklung in Pullach i. Isartal (Germany)
    Former Employee - Software Entwicklung in Pullach i. Isartal (Germany)
    Doesn't Recommend
    Negative Outlook

    I worked at Bang & Olufsen full-time (More than 3 years)

    Pros

    Da es eine dänische Firma ist haben Sie sehr viel Verständnis für Familie. So ist es problemlos möglich Home Office zu machen. Dies auch sehr kurzfristig wenn z.B. ein Kind krank wird.
    Entwickler Kollegen sind sehr nett, teamfähig und kooperativ über alle Standorte hinweg (leider wird diese Kooperation sehr stark durch dark management behindert).

    Cons

    - Keine klare Organisationsstruktur
    - sehr viele Manager kommen aus dem spezailisten Bereich und haben schlechte Soft Skill Fähigkeiten.
    - Line Manager nehmen ihre Aufgabe als people manager nicht wahr und verfolgen lieber noch ihr Steckenpferd und interferieren stark in die Arbeit der Entwickler hinein.
    - Projektpläne sind rudimentär
    - sehr viele "fire fighting" Aktionen
    - kein mittel- oder langfristiges Denken vorhanden

    Advice to Management

    Ratio von Manager zu Entwicklern ist schlecht. Keine konvergenz in der mittleren Management Ebene (Line, Project Manager und Technical Project Manager).
    Massive Reduzierung und neu Besetzung dieser Ebene würde sehr viel Energien freisetzen.


  7. Helpful (1)

    "90 Years of History & Poor American Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Chicago, IL
    Former Employee - Store Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Terrific Products which have always lead the competition in terms of innovation and beauty. Many of the people on the ground really care about their customers and the product they are selling, and it usually shines through in great customer service at the store level. You get to deal with clients who are equally passionate about the product, many of whom have lived with and purchased it since the 70s and even earlier. The legacy of the company is staggering, which is why my "cons" section is so very sad.

    Cons

    In the course of three years we went through that many "CEO's". Human Resources is out of touch with employee pain and suffering at the hands of area managers who seem to be given carte blanche to demean, mismanage and generally treat store employees like trash. This seems to have created a web of fear wherein employees are unable to do the most basic of tasks without worrying they will be written up for the most ridiculous and petty infractions.
    There is one area manager in particular who seems to be continually promoted despite losing four stores and twice that many employees who quit because they could not bear to be around this individual.
    Sadly, this manager is not the only inept middle-manager who seems stuck in the 80s form of “supervision.” Corporate constantly makes excuses for these individuals, primarily stating they are needed for their “skills” and “knowledge”. In the meantime the backbone of the company, the salesforce is leaving. I know for a fact many of the top salespeople who were there last week have left, and if they haven’t they are looking for another job that is more stable.
    At the end of the day this is a luxury goods company, and the clients should come first. This is not what happens here. It seems customer service would rather be recently left at the wayside in the favor of short-term “profit”, leaving longtime customers to become angry and confused. For a company which has been around for 90 years this is astounding to me. Unless B&O wakes up and realizes that only with great customer service FIRST will the big profits FOLLOW, they might not reach age 100.

    Advice to Management

    More than half of corporate offices recently was let go, but all the WRONG people were fired!! Talk to the employees at the bottom level and find out what your stores really need to suceed and why you are failing. Stop listening to HR representatives who helped lead the company to its current state of decline and have ZERO experience in the technology industry. Seriously why is an HR representative making policy regarding the sales programs in the stores when they don't even know the names of the product or how they work? Put that individual back in their cubicle to cut the paychecks.


  8. Helpful (1)

    "Awesome product bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bang & Olufsen full-time (More than a year)

    Pros

    Excellent product, clients are awesome, good discount and trips to Chicago are a lot of fun.

    Cons

    Poor management and hiring practices. Installs are always a hassle and your commissions are held up due to long delivery and install times

    Advice to Management

    You should fire yourselves. You are ruining a great brand. Us vs them mentality toward employees.


  9. Helpful (1)

    "many changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great products and benefits are OK

    Cons

    many changes and way under staffed


  10. "It was a great job, but ..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in New York, NY
    Former Employee - Store Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bang & Olufsen full-time (More than 5 years)

    Pros

    It can be a great work environment and a lot of the people in the company are fantastic. The salary for a retail job is also very competitive but not for the audio video business.

    Cons

    There is a lot of uncertainty with the future of the company. It takes the fun out of going to work when you don't know if you'll have a job tomorrow.

    Advice to Management

    This used to be a great place to work but it became pretty frustrating. Try to listen to your employees.


  11. Helpful (1)

    "Swan Song for Bang & Olufsen"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Miami, FL
    Former Employee - Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bang & Olufsen full-time (More than 3 years)

    Pros

    -Amazing product and legacy
    -Opportunity to own some incredible product
    -Day-to-day work is not excessively challenging
    -Very good compensation for retail

    Cons

    -Major company-wide restructuring, no idea if you will still have a job tomorrow
    -Denmark makes all the decisions for the America's... very much "hands tied" when you try to get something done.
    -The best people tend to leave, indicative of a company on its way out


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