Bank of America Assistant Account Manager Reviews | Glassdoor

Bank of America Assistant Account Manager Reviews

6 reviews

Filter

Filter

Assistant Account Manager

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
2 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Work/Life balance can be overwhelming" (in 506 reviews)

  • "Lack of communication in upper management" (in 441 reviews)

More Pros and Cons

  1. "was an excellent experience to work for such a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistance Account Manager in Newark, NJ
    Former Employee - Customer Assistance Account Manager in Newark, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    the team players and the overall business advancement opportunities. plenty of growth, within the company

    Cons

    the challenges was working in a overall changing of the business.

    Advice to Management

    no advice to management. they did what was neccessary for the business


  2. "It was an ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistance Account Manager in Addison, TX
    Former Employee - Customer Assistance Account Manager in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America part-time (More than a year)

    Pros

    Benefits were great and pay wasn't bad

    Cons

    We were micro managed to the point that bathroom breaks were limited to four minutes

    Advice to Management

    Stop micro managing

  3. "It provided me with a great starting point into the work world."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistance Senior Account Manager in Newark, NJ
    Current Employee - Customer Assistance Senior Account Manager in Newark, NJ
    Doesn't Recommend
    Approves of CEO

    Pros

    Stability, Great benefits package, comfortable work environment

    Cons

    It does not have too much opportunity for growth,and the work is very mundane.I also do not feel the company compensates the workers well at all in comparison to other bank workers in my same position.

    Advice to Management

    Become more involved with your team in order to ensure that there is some conversation regarding the next steps for a new position.


  4. "Bank of America Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistance Account Manager
    Former Employee - Customer Assistance Account Manager
    Recommends
    Approves of CEO

    Pros

    2 15 min breaks with a 45 lunch. the atmosphere is nice and fast pace. to succeed in the work place you would need to make a collection each time.

    Cons

    the downside is not very bad. the incentive use to be really good but went down for part time workers.

    Advice to Management

    some managers are really bad. its probably about time to get new managers. favoritism is really shown at the work place so it makes it a bit discouraging to try and move up. rarely does anyone actually even move up


  5. Helpful (2)

    "Morale = low... physical buildings, facilities = good..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistance Account Manager (Collections)
    Current Employee - Customer Assistance Account Manager (Collections)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    steady work, because people don't pay up to date on their credit cards...
    buildings are clean and new...
    flex schedule (40 hours/week)...
    co-workers are good, hard working, regular folks...
    approximately 10-15% of the managers haven't drank the Kool-aid. They are a pleasure to work with.

    Cons

    managers say one thing, do another...
    every month your 'flex' schedule will be dictated to you in some way...'Thank you for your flexibility'...
    management style - use fear in varying degrees in many instances, then use fear to discourage workers from speaking up... (fear of: loss of employment, being written up, being put on warning, etc., all while saying they want 360 feedback)

    Advice to Management

    Since 'Thank you for your flexibility' has become code for 'we have the expectation that you workers will be more flexible than managers are' - it would be nice if you would treat your workers the way you would like to be treated, if the roles were reversed. It has been said that the most important part of the company is the people who work there, but somehow, more often than not, that doesn't get translated into action. It ruins credibility, and makes it harder to tell when you are telling the truth.


  6. "Take concideration in type of job you might apply for. You run risk being overworked & unfulfilled."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SENIOR CUSTOMER ASSISTANCE ACCOUNT MANAGER in Chester, England (UK)
    Current Employee - SENIOR CUSTOMER ASSISTANCE ACCOUNT MANAGER in Chester, England (UK)
    Doesn't Recommend
    No opinion of CEO

    Pros

    Depending on the job, pay reasonably good, benefits good.

    Cons

    Push for too much, too many hours, relentless..

    Advice to Management

    Listen to your staff