Bank of America Reviews in Austin, TX | Glassdoor

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Bank of America Austin Reviews

Updated January 29, 2018
33 reviews

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Austin, TX

3.8
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
10 Ratings

33 Employee Reviews

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Pros
Cons
  • Sometimes it can be difficult work/life balance (in 476 reviews)

  • terrible upper management leads to many people leaving the company (in 410 reviews)

More Pros and Cons

  1. Helpful (11)

    "Excellent experience. High expectations but great rewards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Banker in Austin, TX
    Current Employee - Small Business Banker in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Great benefits, good work environment, chance for advancement based on performance. Good paid time off. Performance reviews are done in a timely manner.

    Cons

    High pressure to meet goals. Micromanagement through daily reporting requirements. Lots of email messaging regarding daily performance. Very distracting and not motivating.

    Advice to Management

    Minimize daily reporting. It's not a good talent development tool. Look at the bigger picture.


  2. "Great managers, and work enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DRR in Austin, TX
    Current Employee - DRR in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Good pay, very productive work

    Cons

    Long hours can be very tiring

  3. "It’s a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Austin, TX
    Former Employee - Branch Manager in Austin, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Decent benefits but better are available with other banks. Stable work environment and good mid-level management. Hires quality people so coworkers are usually quality people.

    Cons

    Typical corporate money mongers. Care more about sales then benefiting clients. Negative account? Oh, take a credit card! Make your life even worse! Coming in to talk about a deceased relative? Sorry, I still have to push products on you and Hard-sell or I’ll be in trouble.

    Advice to Management

    Show some compassion, caring, and service to all clients. Not just those with more than $50k in their accounts.


  4. "No night shifts Paid holidays"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales & Service Specialist in Austin, TX
    Former Employee - Sales & Service Specialist in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    No night shifts
    Paid holidays
    Decent pay

    Cons

    Unrealistic sales goals. Management constantly threatened to fire employees if they did not increase sales. Customer service did not matter at all, only sales. Causes many customers to be pissed off because management forced us to be so pushy.

    Advice to Management

    The best way to increase sales in the long term is to provide good customer service, not constantly push products on customers every time they come in.


  5. Helpful (2)

    "Micromanaged, too big to fail mentality, people are being replaced by apps"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banking Center Manager in Austin, TX
    Former Employee - Banking Center Manager in Austin, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Really the best thing is the medical plan. Other than that, there are genuinely some good people that work there and care about the job they are doing.

    Cons

    If you are a professional, this isn't the greatest environment for you to work in; everything is micromanaged, resulting in redundancy and lack of creativity. Employees are unhappy and treat customers as numbers,

    Advice to Management

    This is supposed to be the 2nd largest bank in the US, but it lacks any sort of ingenuity and creativity. Policies and procedures are antiquated. Telecommuting is only available to a select few people in the company. The most common complaint from both customers and employees is that the right hand doesn't know what the left is doing. Benefits, with the exception of medical, are severely falling behind industry standards. Instead of expanding like Chase, BofA is dramatically cutting employees..branches..even basic office equipment; causing the overall company to continue to reduce its footprint and lose its status. Employees are being replaced by apps and digital voice prompts; further damaging the customer experience. My advice would be to drastically reinvest in the company and the people, stop micromanaging...people are adults there and trusted with large sums of money...let them have control over their workload, foster creativity and give employees time to participate, create a positive atmosphere, streamline policies and procedures..and update them.


  6. Helpful (1)

    "Relationship "Manager""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Austin, TX
    Former Employee - Relationship Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bank of America full-time

    Pros

    Hours are great. Overtime eligible. Decent benefits. Opportuity to move up if you know people. Fairly easy to transfer to another branch if you're relocating.

    Cons

    Low pay for the amount of bs they ask of you. Quaterly bonuses, which don't get paid out until a month and a half later. Weekly calls with market manager that go over the exact same thing. Goals constantly changing without notice. No matter your skills or experience you need to know someone to move up. Cutting cost with everything they can think of which hurts your customer satisfaction.

    Advice to Management

    Value employees skills and experience instead of favoring your friends when it comes to promotions. The amount of pressure and threat to your employees is just causing higher turnover rates. Reevaluate the decrease in traffic over the past months and revise goals.


  7. "Financial Center associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Center Operations Manager in Austin, TX
    Current Employee - Financial Center Operations Manager in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent benefits
    Business hours
    Paid holidays

    Cons

    Too many sudden changes in management/titles
    Micromanagement
    Understaffed financial centers
    Always cutting hour allotments
    Push ATM migration too much and ATMs are always troubleshooting

    Advice to Management

    Pay more attention to the needs and desires of your financial center associates since they are the face of the company

  8. "Needs more balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Austin, TX
    Current Employee - Financial Analyst in Austin, TX

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Always faced with new challenges each day, no two clients are the same. There are always plenty of opportunities to try new projects.

    Cons

    Small Office and low amount of personnel, not a social setting must be able to work independently in order to succeed and survive.


  9. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Austin, TX
    Current Employee - Relationship Manager in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America (More than a year)

    Pros

    There are a lot of benefits

    Cons

    Managers do a lot of Micro-Managment


  10. Helpful (2)

    "AVP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President in Austin, TX
    Current Employee - Assistant Vice President in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Great company to work with.

    Cons

    Information overload and too much of complaince

    Advice to Management

    Listen more to the employees


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