Bank of America Reviews in Baltimore, MD | Glassdoor

Bank of America Baltimore Reviews

Updated June 19, 2018
121 reviews

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Baltimore, MD Area

3.1
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
48 Ratings

121 Employee Reviews

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Pros
Cons
  • "Bonuses Training Work life balance" (in 492 reviews)

  • "Communication with upper management can be difficult" (in 435 reviews)

More Pros and Cons

  1. "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Underwriter in Columbia, MD
    Former Employee - Mortgage Underwriter in Columbia, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Everything was a pro, benefits, vacation

    Cons

    Being able to work remotely


  2. Helpful (1)

    "Won’t sugar coat it - the job is tough. A lot to learn and a lot of stuff to deal with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Investment Specialist in Hunt Valley, MD
    Current Employee - Investment Specialist in Hunt Valley, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    They pay you to get licensed. They don’t just pay FOR you to get licensed, but they pay you as you study to get licensed. The first 1-2 months of work is nothing but studying for your licensing exams (series 7 and 66).

    The medical and dental benefits are pretty good too.

    The base pay isn’t great, but if you’re good at sales there is a lot of room for growth. There’s about 6 different kinds of sales teams you can move into, half of which could break 6 figures if you put in the time and effort.

    Additionally, even if you’re not good at sales, there are plenty of back office roles you can move into as well once you learn the systems and products. It’s just harder to make that transition, and networking will be key.

    Work life isn’t bad. Most of the people that work here are guys in their 20s, so if you fit that demographic it’ll be easy to make friends. Also, management knows that the job isn’t great (learning our products and systems is tough, and if a client is calling us, then chances are they’re frustrated about something), so they’re empathetic and usually go to bat for the employees.

    Cons

    If you’re not good at sales, this will be a tough time for you. But even if you never actually go out of your way to make a sale, you should be able to hit your minimum numbers to not get fired just from clients calling in to ask for help with moving money into the firm - you’ll just never get a promotion like that.

  3. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Hunt Valley, MD
    Former Employee - Customer Service Associate in Hunt Valley, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Excellent work environment and good management team.

    Cons

    Due to nature of "sales" environment, this job can be very draining.


  4. "Fraud Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Fraud Analyst in Hunt Valley, MD
    Former Employee - Fraud Analyst in Hunt Valley, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Great career opportunity, company allows growth, good benefits

    Cons

    Some managers showed favoritism


  5. Helpful (1)

    "I've worked at worse places"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Solutions Advisor in Hunt Valley, MD
    Current Employee - Financial Solutions Advisor in Hunt Valley, MD
    Recommends
    Neutral Outlook

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Work hard will be able to make solid amount of money
    Upward Mobility is easily shown throughout company
    Hard work is rewarded and recognized

    Cons

    Constantly changing and messing with our comp structure and then we have to spend time challenging for work we already did
    Poor Managers in Most Locations
    Executive Level Management completely blind to impacts on line managers

    Advice to Management

    Stop constantly trying to screw us


  6. "High pressure sales, basically."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Glen Burnie, MD
    Current Employee - Relationship Manager in Glen Burnie, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Bank of America (More than a year)

    Pros

    Job is available to anyone in sales. Will learn a ton about the banking industry. Pay is good if coming from retail.

    Cons

    Training program is lacking. Seems to be a different program month to month when I speak to new hires. Most learning will be on your own. Quick to hold accountable, slow to coach

    Advice to Management

    Try to coach consistently, not only when the numbers are bad. Help those who are struggling, not just attempt to replace them.


  7. "Relationship manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Annapolis, MD
    Former Employee - Relationship Manager in Annapolis, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Good company and great hours

    Cons

    Management Sucks and the company will ask you to do impossible task in one day.

    Advice to Management

    Stop favoring people you like and treat the only poorly

  8. "Patience is a virtue."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Westminster, MD
    Current Employee - Client Service Representative in Westminster, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time (More than a year)

    Pros

    Good pay and great benefits. Bankers hours are great because you always get Sunday off and are out usually before sundown.

    Cons

    How busy it gets and the customers at times. Generally not flexible as far as days off. And they make you pick your vacations out a year in advance.

    Advice to Management

    Help instead of micromanaging. Inform clients of changes so they aren’t upset with the bank


  9. "Lead Operations Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Team Lead in Hunt Valley, MD
    Former Contractor - Team Lead in Hunt Valley, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America as a contractor (More than 10 years)

    Pros

    My department's emphasis on cross training enable my teams ability to adjust to any interruptions to the daily business process.

    Cons

    It became difficult to make significant gains in monetary compensation.


  10. "Love working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Great benefits and reimbursement plans for childcare understands time management and school friendly . Honestly a company that works with you so you can be better and not stay at one level

    Cons

    Really don't have any

    Advice to Management

    None


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