Bank of America Reviews in Baltimore, MD | Glassdoor

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Bank of America Baltimore Reviews

Updated January 30, 2018
108 reviews

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Baltimore, MD Area

3.2
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
44 Ratings

108 Employee Reviews

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Pros
Cons
  • Sometimes it can be difficult work/life balance (in 477 reviews)

  • terrible upper management leads to many people leaving the company (in 413 reviews)

More Pros and Cons

  1. "Love working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Great benefits and reimbursement plans for childcare understands time management and school friendly . Honestly a company that works with you so you can be better and not stay at one level

    Cons

    Really don't have any

    Advice to Management

    None


  2. "High pressure sales, basically."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Glen Burnie, MD
    Current Employee - Relationship Manager in Glen Burnie, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Bank of America (More than a year)

    Pros

    Job is available to anyone in sales. Will learn a ton about the banking industry. Pay is good if coming from retail.

    Cons

    Training program is lacking. Seems to be a different program month to month when I speak to new hires. Most learning will be on your own. Quick to hold accountable, slow to coach

    Advice to Management

    Try to coach consistently, not only when the numbers are bad. Help those who are struggling, not just attempt to replace them.

  3. "Relationship manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Annapolis, MD
    Former Employee - Relationship Manager in Annapolis, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Good company and great hours

    Cons

    Management Sucks and the company will ask you to do impossible task in one day.

    Advice to Management

    Stop favoring people you like and treat the only poorly


  4. "Patience is a virtue."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Westminster, MD
    Current Employee - Client Service Representative in Westminster, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time (More than a year)

    Pros

    Good pay and great benefits. Bankers hours are great because you always get Sunday off and are out usually before sundown.

    Cons

    How busy it gets and the customers at times. Generally not flexible as far as days off. And they make you pick your vacations out a year in advance.

    Advice to Management

    Help instead of micromanaging. Inform clients of changes so they aren’t upset with the bank


  5. "Lead Operations Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Team Lead in Hunt Valley, MD
    Former Contractor - Team Lead in Hunt Valley, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America as a contractor (More than 10 years)

    Pros

    My department's emphasis on cross training enable my teams ability to adjust to any interruptions to the daily business process.

    Cons

    It became difficult to make significant gains in monetary compensation.


  6. "Bank teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Baltimore, MD
    Former Employee - Bank Teller in Baltimore, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Great pay, and food for thought

    Cons

    Rude people, and rude co-workers


  7. "Overworked and underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Analyst in Hunt Valley, MD
    Former Employee - Fraud Analyst in Hunt Valley, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    The best thing about working at BOA was the free checking account. They provided the preferred account to employees which was nice.

    Cons

    The call center is really like a popularity contest. The managers are driven by metrics so they over push the employees who dont gent incentives for meeting metrics. Theres a manager there who flirts with all the young reps. The job is stressful and micromanaged. Plus if you get hired as a contractor you start off at 20$ an hour once the bring you over perm you drop down to 16 an hour!!!!

    Advice to Management

    Stop treating your employees and contractors like slaves. Recognize that call center is a difficult job provide stress reliefs for those who need it focus's more on the people you manage not unaccounted time.

  8. "ok but could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Analyst in Hunt Valley, MD
    Current Employee - Fraud Analyst in Hunt Valley, MD
    Negative Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Fun environment, teams were close knit

    Cons

    Hours were not accommodating, gave temp to perm employees better hours


  9. "Ambition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lockbox Associate in Baltimore, MD
    Former Employee - Lockbox Associate in Baltimore, MD
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Bank of America part-time (More than a year)

    Pros

    Fast paced environment. Working on own. Deadlines to meet. Incentives are bonuses.

    Cons

    Low wage. Keying requirements to high. More team leaders .


  10. "Customer Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Hunt Valley, MD
    Former Employee - Customer Support Specialist in Hunt Valley, MD
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    The company provides you with a lot of benefits and access to opportunties.

    Cons

    They pay isn't great even though you do have the opportunity to make overtime and bonuses it is an exhausting job.


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