Bank of America Reviews in Baltimore, MD | Glassdoor

Bank of America Baltimore Reviews

Updated September 15, 2018
125 reviews

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Baltimore, MD Area

3.3
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
52 Ratings

125 Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 503 reviews)

  • "Lack of communication in upper management" (in 440 reviews)

More Pros and Cons

  1. Helpful (1)

    "Financial Solutions Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Solutions Advisor in Hunt Valley, MD
    Former Employee - Financial Solutions Advisor in Hunt Valley, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America (More than a year)

    Pros

    Excellent company, highly motivated and hard working managers and co workers

    Cons

    Negative reviews, unfairly, on Glass Door.

    Advice to Management

    Keep it up


  2. "Current"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Baltimore, MD
    Current Employee - Relationship Manager in Baltimore, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits, family oriented, vacation

    Cons

    Over worked, not enough teamwork

    Advice to Management

    Hire more tellers and platform associates, employees are overworked

  3. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Baltimore, MD
    Current Employee - Csr1 in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time (Less than a year)

    Pros

    Great training opportunities. Expectations are high but support is good.

    Cons

    Can be stressful during high traffic times in the banking centers.

    Advice to Management

    Encouragement, affirmation and a sense of humor helps a lot.


  4. "Merrill Edge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Investment Specialist in Hunt Valley, MD
    Current Employee - Investment Specialist in Hunt Valley, MD
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Good benefits, maternity leave is great, pumping room for nursing mom.

    Cons

    On the Merrill Edge side all roles are focused on sales even service roles. They base your whole development on a metric called Deepening, which is getting someone to talk to a sales team about outside assets, and they will chose if you get promoted based on that alone. Very male dominated culture.

    Advice to Management

    Stop making deepening such a priority for non sales roles and be more organized when it comes to rolling out policy changes.


  5. Helpful (2)

    "Won’t sugar coat it - the job is tough. A lot to learn and a lot of stuff to deal with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Investment Specialist in Hunt Valley, MD
    Current Employee - Investment Specialist in Hunt Valley, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    They pay you to get licensed. They don’t just pay FOR you to get licensed, but they pay you as you study to get licensed. The first 1-2 months of work is nothing but studying for your licensing exams (series 7 and 66).

    The medical and dental benefits are pretty good too.

    The base pay isn’t great, but if you’re good at sales there is a lot of room for growth. There’s about 6 different kinds of sales teams you can move into, half of which could break 6 figures if you put in the time and effort.

    Additionally, even if you’re not good at sales, there are plenty of back office roles you can move into as well once you learn the systems and products. It’s just harder to make that transition, and networking will be key.

    Work life isn’t bad. Most of the people that work here are guys in their 20s, so if you fit that demographic it’ll be easy to make friends. Also, management knows that the job isn’t great (learning our products and systems is tough, and if a client is calling us, then chances are they’re frustrated about something), so they’re empathetic and usually go to bat for the employees.

    Cons

    If you’re not good at sales, this will be a tough time for you. But even if you never actually go out of your way to make a sale, you should be able to hit your minimum numbers to not get fired just from clients calling in to ask for help with moving money into the firm - you’ll just never get a promotion like that.


  6. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Hunt Valley, MD
    Former Employee - Customer Service Associate in Hunt Valley, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Excellent work environment and good management team.

    Cons

    Due to nature of "sales" environment, this job can be very draining.


  7. "Fraud Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Fraud Analyst in Hunt Valley, MD
    Former Employee - Fraud Analyst in Hunt Valley, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Great career opportunity, company allows growth, good benefits

    Cons

    Some managers showed favoritism

  8. "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Underwriter in Columbia, MD
    Former Employee - Mortgage Underwriter in Columbia, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Everything was a pro, benefits, vacation

    Cons

    Being able to work remotely


  9. Helpful (3)

    "I've worked at worse places"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Solutions Advisor in Hunt Valley, MD
    Current Employee - Financial Solutions Advisor in Hunt Valley, MD
    Recommends
    Neutral Outlook

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Work hard will be able to make solid amount of money
    Upward Mobility is easily shown throughout company
    Hard work is rewarded and recognized

    Cons

    Constantly changing and messing with our comp structure and then we have to spend time challenging for work we already did
    Poor Managers in Most Locations
    Executive Level Management completely blind to impacts on line managers

    Advice to Management

    Stop constantly trying to screw us


  10. "High pressure sales, basically."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Glen Burnie, MD
    Current Employee - Relationship Manager in Glen Burnie, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Bank of America (More than a year)

    Pros

    Job is available to anyone in sales. Will learn a ton about the banking industry. Pay is good if coming from retail.

    Cons

    Training program is lacking. Seems to be a different program month to month when I speak to new hires. Most learning will be on your own. Quick to hold accountable, slow to coach

    Advice to Management

    Try to coach consistently, not only when the numbers are bad. Help those who are struggling, not just attempt to replace them.


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