Bank of America Banking Center Manager Reviews | Glassdoor

Bank of America Banking Center Manager Reviews

Updated April 12, 2018
222 reviews

Filter

Filter

Banking Center Manager

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
114 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Work/Life balance can be overwhelming" (in 498 reviews)

  • "Communication with upper management can be difficult" (in 438 reviews)

More Pros and Cons

  1. "FCM Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banking Center Assistant Manager in Carson, CA
    Current Employee - Banking Center Assistant Manager in Carson, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time

    Pros

    Internal Opportunities available if work is put in

    Cons

    Staffing Issues leading to additional challenges


  2. Helpful (1)

    "Once you are in, it's totally worth it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Officer, Assistant Banking Center Manager in Charlotte, NC
    Former Employee - Mortgage Loan Officer, Assistant Banking Center Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    The company is like a giant family. Everybody looks out for each other, and does their best to help when they see someone struggling. In the event you do have trouble in the position, the managers take the time to work with you, and if necessary transition you into a different, more suitable role before considering termination. They do everything they can to keep their people and use their strengths to the company's advantage. Benefits are great, lots of opportunity to be part of the community and local events (i.e. NASCAR, NBA games, NFL games - depending on location)

    Cons

    It is hard to get in from the outside. Positions that are posted first thing in the morning, usually have dozens of candidates within the hour. If you don't get your application in almost immediately after the position is posted, you may not even get looked it. And prior to getting an interview, there are personality tests you are required to take, and they will base even contacting you on the results of that test - without even meeting you first. There is a lot of movement as well, so don't necessarily expect that the job you were hired to do will be the same in a year or two.

    Advice to Management

    Get rid of the testing required to interview. I'd prefer you get to know me, to determine that I am a good fit, rather than by how I answer a test question. And sometimes, how I would respond isn't even an multiple choice option. Its not an accurate depiction of my character.

  3. Helpful (1)

    "Former manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banking Center Manager in San Francisco, CA
    Former Employee - Banking Center Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    originally it was employee and client focused. It was a great place to work. Competitive pricing and international and technologically advanced online transactions.

    Cons

    Became increasingly profit focused at the detriment of employees. Too many turnovers, increasing sales pressure, and corrupt misogynistic, racist managers.

    Advice to Management

    Put people first.


  4. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banking Center Manager in Tampa Palms, FL
    Current Employee - Banking Center Manager in Tampa Palms, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Great training. We were required to complete it immediately. Challenge is management did not always provide adequate time to complete it.

    Cons

    Upper level management says that they are concerned about your development and are interested in your feedback. However that is just a façade. And the main challenge is that you have supervisors upper level management who themselves do not know what they are doing. They rely on others who have been in the job that have more experience to show them what needs to be done. If I was you I would not even apply. Don't waste your time going there where in the end you will be stress every single day and the support is not there for you. Career opportunities are available however make sure that you know how to brown nose and you know how to work the system in order to move up the ladder hard work is not necessarily the Avenue or the path for success.

    Advice to Management

    Know what you are doing!!! They are always looking to uncover the problem; however never to provide the solution.


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banking Center Manager in Jensen Beach, FL
    Former Employee - Banking Center Manager in Jensen Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America (More than a year)

    Pros

    Benefits, competitive pay, learning position, great coworkers, room for advancement, huge global company, great hours. Really a great environment. Local management was very engaged.

    Cons

    Fairly high pressure environment. There is a lack of focus on serving the customer, and a heavy focus on gaining the customer's full portfolio. Which is fine, but there is definitely a distaste built in to the job for good old help and customer service.

    Advice to Management

    Sales pressure on PBs and management is a bit much. Tone that down and focus more on the customer.


  6. "VP Banking Center Manager III"

    StarStarStarStarStar
    Current Employee - Vice President Banking Center Manager III in Los Angeles, CA
    Current Employee - Vice President Banking Center Manager III in Los Angeles, CA

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    A lot of opportunities for newcomers.

    Cons

    Not many opportunities for advancement once you're in a management position. High turnover. Relocation of managers is constant.


  7. Helpful (2)

    "Corporate Greed is killing America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banking Center Manager in Seattle, WA
    Former Employee - Banking Center Manager in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Vacation time is generous and holidays off due to federal holiday schedules. Lots of locations allow for flexibility to move around.

    Cons

    Corporate greed is killing America and this company is at the forefront of the movement and has been for many years. Give to the rich and take from the poor is their internal message.

    Advice to Management

    Stop worrying about your huge bonuses because karma is real.

  8. Helpful (1)

    "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banking Center Assistant Manager in Northridge, CA
    Former Employee - Banking Center Assistant Manager in Northridge, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Bank hrs, being closed on Sunday's, branches close at 6 , ability to move up in the company, benefits,. .

    Cons

    Micro managing, cutting staff and asking more from management, . . . . . . . . . . .

    Advice to Management

    Stop micro managing, get rid of sales goals, focus on customers and employees.


  9. Helpful (1)

    "Great if you can multitask"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Banking Center Manager in Hamilton, NJ
    Former Employee - Assistant Banking Center Manager in Hamilton, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Benefits
    Schedule
    Holidays off
    Tuition Reimbursement
    Opportunity to move up (not to far up)

    Cons

    Schedule (if you are a prefer OT its hard to come by)
    Cross training is a curse you will have to run all around doing different things
    If you make to much and you are not producing numbers you will be managed out and replaced with someone at the fraction of the cost
    You're not viewed as a community bank, instead as a money hungry corporate employee by the customers
    They get rid of positions when they realize that another lower position is can do the similar responsibilities

    Advice to Management

    Being an Assistant manager then a Teller Operations Manager doesn't mean I am your glorified teller with a fancy title, we still need time to handle our behind the scenes tasks.


  10. Helpful (2)

    "Micromanaged, too big to fail mentality, people are being replaced by apps"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banking Center Manager in Austin, TX
    Former Employee - Banking Center Manager in Austin, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Really the best thing is the medical plan. Other than that, there are genuinely some good people that work there and care about the job they are doing.

    Cons

    If you are a professional, this isn't the greatest environment for you to work in; everything is micromanaged, resulting in redundancy and lack of creativity. Employees are unhappy and treat customers as numbers,

    Advice to Management

    This is supposed to be the 2nd largest bank in the US, but it lacks any sort of ingenuity and creativity. Policies and procedures are antiquated. Telecommuting is only available to a select few people in the company. The most common complaint from both customers and employees is that the right hand doesn't know what the left is doing. Benefits, with the exception of medical, are severely falling behind industry standards. Instead of expanding like Chase, BofA is dramatically cutting employees..branches..even basic office equipment; causing the overall company to continue to reduce its footprint and lose its status. Employees are being replaced by apps and digital voice prompts; further damaging the customer experience. My advice would be to drastically reinvest in the company and the people, stop micromanaging...people are adults there and trusted with large sums of money...let them have control over their workload, foster creativity and give employees time to participate, create a positive atmosphere, streamline policies and procedures..and update them.