Bank of America Reviews in Boston, MA | Glassdoor

Bank of America Boston Reviews

Updated October 9, 2018
264 reviews

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Boston, MA Area

3.7
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
123 Ratings

264 Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 506 reviews)

  • "Lack of communication in upper management" (in 441 reviews)

More Pros and Cons

  1. "Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Watertown, MA
    Former Employee - Customer Service Representative in Watertown, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America part-time (Less than a year)

    Pros

    Great place to work with nice people.

    Cons

    Pay is little less than deserved.


  2. "A good place to work, if you are on the right team."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Vice President in Boston, MA
    Former Employee - Senior Vice President in Boston, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Great benefits. BofA is committed to doing great work in their communities.

    Cons

    If you are in a line of business it can be good. If you are in a support function, you will be perpetually under-resourced and at least on the team, I was a part of we had limited credibility with management. Getting quality work done without interference was impossible. Lots of nepotism/favoritism.

    Advice to Management

    Make rules that make sense. Not arbitrary ones that mean losing good people.

  3. "Commercial Lending Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Document Administrator II in Waltham, MA
    Current Employee - Document Administrator II in Waltham, MA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    -Flexible schedule
    -Great benefits
    -Good experience
    -Good direct management

    Cons

    -High volume
    -Varying complexity
    -Stress
    -Poor upper level management
    -Many changes for the worse
    -Decent pay but does not compensate for the stress. Similar jobs with other banks offer more pay and less stress. Great experience to get your foot in the door.
    -Business partners have high demands and lack knowledge.

    Advice to Management

    -Focus on the people and not the numbers. Job is too complex and varies too often to meet cycle time, QA, and production goals.


  4. Helpful (3)

    "FCOM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FCOM in Boston, MA
    Current Employee - FCOM in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Benefits are the best

    Cons

    When you get promoted in the company you never get a fair raise compared to new hires from outside of the company.

    Advice to Management

    When you promote an employee give him a fair and competitive salary.


  5. "Working Environtment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Boston, MA
    Former Employee - Relationship Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America (Less than a year)

    Pros

    Dynamic, supportive leaders, strong infrastructure and product line

    Cons

    compartmentalized, not flexible, need to be adopted to new style of managing and motivating people -

    Advice to Management

    enhance training opportunities, do not compartmentalize training using old computer based modules.


  6. Helpful (1)

    "Financial Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Center Manager in Avon, MA
    Former Employee - Financial Center Manager in Avon, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 8 years)

    Pros

    Great work life balance, customers and associates

    Cons

    Poor pay, micromanaged and the politics are too much. Senior level does not care about the day to day.

    Advice to Management

    Not all locations are the same and the customer dynamics are different so you can't treat each center the same. Keep the focus on the associate. Associates satisfaction equals customer satisfaction and shareholder satisfaction. Not the other way around


  7. "right focus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Engineer in Boston, MA
    Current Employee - Process Engineer in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    has the right focus, on risk and on customers

    Cons

    unless you live in the right location, you cannot work here...

  8. "Relationship manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Great vacation and sick time

    Cons

    6 day work week and not enough system training

    Advice to Management

    Better pay needed and more 6 days


  9. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waltham, MA
    Former Employee - Anonymous Employee in Waltham, MA
    Recommends
    Neutral Outlook

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Atmosphere was fun. Overall good place to work.

    Cons

    Pay was lacking as compared to comparable banks.


  10. Helpful (6)

    "Amazing Benefits but Extreme Sales Pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Center Operations Manager in Boston, MA
    Current Employee - Financial Center Operations Manager in Boston, MA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Benefits are amazing (insurance, 401(k), even car insurance discounts.) The experience of meeting people and networking here is great if you want a job in banking. The room to move up in this company is also great. I started with the company as a teller 4 years ago and now I'm interviewing to be a branch manager. I've been a teller, banker, and now an assistant manager and the fact that they keep encouraging growth is a great part of this company.

    Cons

    The thing that really bothers me here is the EXTREME sales pressure. BOFA hides behind the whole "improving financial lives" to make employees feel good that they are doing the right thing for their customer. They really don't give a crap about their customers they want sales, sales, and more sales. It's never enough. Every night we are on a phone call until 5pm to tell market leadership "how many financial lives we improved in the day" Give me a break. If you get on the call and haven't done enough accounts or credit cards it's like you are on trial. The poor Relationship Managers are even under worse pressure. Constantly worried they will be fired if they "don't improve more financial lives" The company doesn't have realistic sales goals


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