Bank of America Reviews in Chandler, AZ | Glassdoor

Bank of America Chandler Reviews

Updated October 8, 2018
146 reviews

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Chandler, AZ

3.0
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
60 Ratings

146 Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 515 reviews)

  • "Lack of communication in upper management" (in 448 reviews)

More Pros and Cons

  1. "Financial Solutions Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Solutions Advisor in Chandler, AZ
    Current Employee - Financial Solutions Advisor in Chandler, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    great work life balance and atmosphere

    Cons

    alot of training before you get to actual job and bonuses

    Advice to Management

    keep up the great work


  2. Helpful (1)

    "Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Analyst in Chandler, AZ
    Former Employee - Quality Analyst in Chandler, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 8 years)

    Pros

    The Bank as a whole does great Community Service.

    Cons

    not being Loyal and sharing the work just with favorites

  3. Helpful (1)

    "Needs better leaders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banking in Chandler, AZ
    Former Employee - Banking in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Bank of America (More than 8 years)

    Pros

    job security, good brand, different job options within the bank

    Cons

    strict culture, micro manage,

    Advice to Management

    hire better leaders who understand how to manage.


  4. Helpful (3)

    "I have learned, loved and gained great transferable skills however politics along with discrimination took over."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk in Chandler, AZ
    Current Employee - Risk in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    You meet some amazing people with the same goals and visions as you. Connecting and learning from others is the best part. The resources at the company level are superb as long as you know they exist.

    Cons

    Corporate politics, discrimination and lack of resources caused burnout. Lower level managers have inadequate knowledge for their roles. Mid level managers do not listen to the voices of the associate supposedly due to tied hands. Senior leaders promote a good vision however it is not trickled down to the entry level associate.

    Advice to Management

    Front line leaders should be the most knowledgeable. They should understand the business and know the resources available to help their associates through mentor and sponsor programs. Senior leaders should run operations more efficiently and teams that are unneeded can be repurposed to other areas. Before this can happen please make sure the proper training tools and resources are available for their specific roles. Give us breaks and make the environment innovative and all inclusive.


  5. "Brokerage Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concierge in Chandler, AZ
    Former Employee - Concierge in Chandler, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Good pay and benefits. Intro to financial services.

    Cons

    Call Center can be a bit of a grind....


  6. "investment specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Specialist in Chandler, AZ
    Former Employee - Investment Specialist in Chandler, AZ

    I worked at Bank of America full-time (More than 3 years)

    Pros

    pay and benefits, good for those just starting out.

    Cons

    high-stress job and production is more important than anything with this company.

    Advice to Management

    supervision and upper management could use some improvement. once you are labeled by management, upward mobility is gone. not sure it can be fixed, it is the culture.


  7. "Preferred Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chandler, AZ
    Current Employee - Anonymous Employee in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Benefits, vacation time off is excellent

    Cons

    Managers are overbearing and very unhelpful. Trying to get help is like pulling teeth, raise commission structure to lower retention.

    Advice to Management

    Replace management and help associates

  8. Helpful (1)

    "They care more about numbers than people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Loan Processor in Chandler, AZ
    Current Employee - Home Loan Processor in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    The pay is probably the best I've seen in the industry, hands down, and the benefits are definitely above and beyond compared to others.

    Cons

    The pressure to produce loans in home equity is insane, even when volume is slow. If you have a good manager, it can make it easier, but if you have a bad manager, it will be a uphill battle the whole way. Management is rude to employees and can be quite adversarial at times. The policies and procedures can be convoluted and interpreted differently from person to person. There are not enough senior reps to help new people, and so they flounder a bit. They want to please their shareholders, and dont truly care about the stress it can cause their employees. People are working through their breaks and lunches to try and meet production goals. I'm pretty sure that's illegal.

    Advice to Management

    Re-evaluate the shareholder expectations. You gave all of this speech during NEO about how you all didn't want to be like other banks, and you wanted to be better, but I never saw any of that.


  9. "Senior Loan Officer mortgage sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Loan Officer in Chandler, AZ
    Current Employee - Senior Loan Officer in Chandler, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Great Rates on Jumbo and HELOCS

    Cons

    Cannot self market and a lot of Bank oversight


  10. "The call center job itself was really easy, but there was no flexibility when it came to schedules."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant Associate in Chandler, AZ
    Former Employee - Sales Assistant Associate in Chandler, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    The benefits at Bank of America are amazing. The people are great to work with as well. The training was great.

    Cons

    Being in a call center, management was strict about schedules and did not work with you. I didn’t feel management had my best interest in mind


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