Bank of America Reviews in Cleveland, OH | Glassdoor

Bank of America Cleveland Reviews

9 reviews

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Cleveland, OH

3.5
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
6 Ratings

9 Employee Reviews

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Pros
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More Pros and Cons

  1. "Mortgage Closer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Closer in Cleveland, OH
    Former Employee - Mortgage Loan Closer in Cleveland, OH
    Recommends
    Positive Outlook

    I worked at Bank of America full-time

    Pros

    Fast paced, decent pay, great coworkers.

    Cons

    You being able to complete your work was based on how well others did there job.

    Advice to Management

    na


  2. Helpful (1)

    "The last couple years in Ohio, for bofa, were horrible. They did not want to be there and the gave us scraps for jobs!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Underwriter in Cleveland, OH
    Former Employee - Mortgage Underwriter in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    The coworkers were why most of us stayed, and the salaries we had achieved.

    Cons

    Too much fraud committed and those behind it were promoted continuously!

    Advice to Management

    Fire yourselves!

  3. "good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service and Sales Specialist II in Cleveland, OH
    Current Employee - Customer Service and Sales Specialist II in Cleveland, OH
    Recommends
    Disapproves of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    great benefits good pay and paid 3 month maternity/paternity leave

    Cons

    the changes the ceo made


  4. "Worked there for 13 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Specialist II in Cleveland, OH
    Former Employee - Customer Service and Sales Specialist II in Cleveland, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Great benefits, loved my schedule

    Cons

    Team setting, not enough appraisal for individual work.

    Advice to Management

    Micromanaged


  5. "up and down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Cleveland, OH
    Former Employee - Underwriter in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    salary and benefits were solid for the job

    Cons

    disjointed leadership, changing too many rules/regulations too often


  6. "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Cleveland, OH
    Current Employee - Account Manager in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 8 years)

    Pros

    Can be challenging at times

    Cons

    Can be stressful at times


  7. "Many opportunities for career advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Cleveland, OH
    Former Employee - Vice President in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Good culture...career advancement...good educational support...opportunities to work from home...competitive salaries and bonuses...good people in mid level management

    Cons

    If you are not in the geographic footprint, there is a constant fear of being downsized...management does little to quell these fears making for a non productive work environment...health insurance plans continue to get less competitive...

  8. "Call-center environment, one call after another, very goal oriented every day, high pressure to succeed."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Cleveland, OH
    Former Employee - Account Manager in Cleveland, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good benefits, time off if needed and very little hassle if you need time off including calling off sick, if you need or desire to work non traditional hours they have several shifts you can work, good people

    Cons

    Very high intense, goal oriented environement, staffing levels change every month, so as to have the right ammount of employees, call center environement with a goal of achieving accounts per hour, management wants a "one call solution" some may take several minutes, those who chose not to assist customers with possibly long calls transfer the calls back into the queue so some one else can take care of due to meeting account per hour goal. Unless a high stage of deliquency no account ownership. If customers need to call back they have to speak to a completely differrent account manager who is not familiar with theit situation. Promotions are done on achievement only, no considerations for leadership skills or ethics. High achievers who are promoted generally were ethically challenged themselves who now have to manage to a set of ethics and standards.

    Advice to Management

    Better communication, do not promote those you know are achieving their goals by inflated statistics and taking credit for others work. Investigate when there are people whose numbers seem unusually high.


  9. "4 years of HARD TIME"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Credit Analyst in Cleveland, OH
    Former Employee - Senior Credit Analyst in Cleveland, OH
    Doesn't Recommend
    No opinion of CEO

    Pros

    they used to have a bonus program when it was MBNA. The health benefits were Good, and a ok pension

    Cons

    long unappreciated hours for unhappy customers. Micro managed. no real room for growth within the city that I was employed.


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