Bank of America Client Service Representative Reviews | Glassdoor

Bank of America Client Service Representative Reviews

Updated June 1, 2018
62 reviews

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Client Service Representative

3.6
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
28 Ratings

Employee Reviews

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Pros
Cons
  • "Bonuses Training Work life balance" (in 492 reviews)

  • "Communication with upper management can be difficult" (in 435 reviews)

More Pros and Cons

  1. "Pros outweigh the cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in San Antonio, TX
    Current Employee - Client Service Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Pay is very high, health insurance, discounts, parental leave.

    Cons

    Stressful, policies change from one day to the another without warning.


  2. "Very Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Tampa, FL
    Former Employee - Client Service Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Lots of support and training. Schedule was fairly placed with plenty of breaks. Salary was on high end for call center work.

    Cons

    Like most call center they micromanage you. Customer satisfaction surveys are the principal gauge for success which can be stressful.

    Advice to Management

    Train associates to delight customers from day one of the 5 week classroom training.

  3. "BofA Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative I in Utica, NY
    Current Employee - Client Service Representative I in Utica, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Pay, benefits, flexible schedules, overtime, sick time

    Cons

    Call intensity
    Information needed to perform


  4. "Client Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative
    Current Employee - Client Service Representative
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Good pay, great benefits, experience looks good on resume

    Cons

    Expected to handle a lot more traffic than other banks. Does not give employees enough hours to finish all the work requested. Prides sales over actually giving employees tools to assist customers

    Advice to Management

    Spending a full day in an actual banking center to see what your employees have to go through on a day to day basis.


  5. "Changing a lot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Las Vegas, NV
    Current Employee - Client Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    standard business hours so you get to have weekends free
    work team has been like a second family
    lots of room to move up

    Cons

    There have been a lot of changes very quickly resulting in lots of angry customers getting mad at employees

    Advice to Management

    please fix computer systems before pushing such high standards for employees, it is so hard meeting your goals when your computer wants to crash in the middle of what you are doing


  6. "Patience is a virtue."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Westminster, MD
    Current Employee - Client Service Representative in Westminster, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time (More than a year)

    Pros

    Good pay and great benefits. Bankers hours are great because you always get Sunday off and are out usually before sundown.

    Cons

    How busy it gets and the customers at times. Generally not flexible as far as days off. And they make you pick your vacations out a year in advance.

    Advice to Management

    Help instead of micromanaging. Inform clients of changes so they aren’t upset with the bank


  7. "BOFA review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Client Service Representative in Utica, NY
    Current Employee - Senior Client Service Representative in Utica, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    incentives, everyone helps everyone, ways to move up

    Cons

    very strict company to work for

  8. "Client Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative
    Current Employee - Client Service Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America part-time

    Pros

    -Great benefits
    -The inside professional knowledge that you can gain

    Cons

    -The working schedule is not quite flexible


  9. Helpful (1)

    "If you're complacent and don't want to work hard, go for it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Pennington, NJ
    Current Employee - Client Service Representative in Pennington, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    BofA--Merrill Lynch provides a great name to your resume, unbelievable benefits, and a whole lot of job security. If you want a job that is a job, and not a career...this is a great place for you.

    Cons

    The company and hiring managers make promises about the position of Client Service Representative, like this will help you get somewhere else within the company but management is a joke. They are unsupportive of career goals and really just want employees to effect there lives as little as possible. Most people go there so they don't have to work and just punch the timesheet but for someone hungry to do well with their career, do not go. It's virtually a sweatshop where EVERYTHING is watched. Time on phone, off phone, unavailablity, quality, time on a call, compliance; you will be reprimanded for not following rules by managers that want to do nothing to help.

    Advice to Management

    Be honest with your potential employees. Don't hire employees with a degree who want to do something with their lives, just to turn around and hire another employee with no degree, no GED, or no basic understanding of geography. I kid you not they hire employees that don't know common states or cities (like what state Las Vegas is in...come on!) It's insulting and demoralizing. I'd rather you not hire me than to surround me with that kind of culture.


  10. "Good job to have as student or starting career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in San Mateo, CA
    Current Employee - Client Service Representative in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time (More than a year)

    Pros

    Nice staff, benefits are solid, lots to learn, pay is slightly better than average. Products are easy to sell. Very inclusive culture thought it may seem a bit forced at times.

    Cons

    The actual work itself is rather tedious/repetitive. You eventually get tired of cashing checks for people. The company is good, the clientele poses a bit of an obstacle sometimes. Glorified retail essentially.

    Advice to Management

    The only thing I know of are some bugs in the teller’s software but nothing in terms of how work operates. Maybe there’s too much paper.