Bank of America Client Service Representative Reviews | Glassdoor

Bank of America Client Service Representative Reviews

Updated September 16, 2018
69 reviews

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Client Service Representative

3.2
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
32 Ratings

Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 503 reviews)

  • "Communication with upper management can be difficult" (in 439 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Las Vegas, NV
    Current Employee - Client Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Great environment, values, benefits

    Cons

    There is none. You will love it.

    Advice to Management

    Keep up the good work


  2. "Senior Client Services Representatie"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Client Service Representative in Phoenix, AZ
    Current Employee - Senior Client Service Representative in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America (Less than a year)

    Pros

    The job is easy, the benefits are good

    Cons

    They bait and switched the job description, a recruiter calls and tells you that the position is tech support and you expect it to be tech support. Instead, you get to the production floor and are tasked with servicing everything related to deposits and cards. Additionally every other department when they don't know how to solve a problem dumps it off on you. About half of the time you're tasked with doing things that are part of your job.

    Advice to Management

    A lot of the fault lies in BofA's practice of hiring contractors for most of retail servicing. They're not trained well and frankly they don't care because BofA saves money. Consider treating retail like preferred and overall quality will improve.

  3. "Neutral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Fraud Client Services Representative in Kennesaw, GA
    Current Employee - Senior Fraud Client Services Representative in Kennesaw, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    It has very good benefits.

    Cons

    It can be challenging to move into other departments unless you know someone or play political games.


  4. "Don’t let the bank fool you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Brea, CA
    Former Employee - Client Service Representative in Brea, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Great benefits and some great people to work with

    Cons

    Upper management is awful! The customers treat the call center reps terribly. Cursing, calling bad names, and managers don’t care to assist or care about their employees. The hold times are awful to begin with, policies are out of whack. No wonder customers are so mad. 90 minute hold times?!?!? There is never any management support when you need them. Customers even complain about the banking centers also, that they are even WORSE in the financial centers. They give pushback to all their customers

    Advice to Management

    Care more about your employees, and you will get more people that care in return. Also hire better managers that actually help their teams


  5. "Unimportant employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Woodstock, GA
    Former Employee - Client Service Representative in Woodstock, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Medical Benefits, child care reimbursement, tuition reimbursement

    Cons

    Breaks aren’t important, rushed environment, retaliation, poor management, outdated systems and practices

    Advice to Management

    No matter the job tier, all employees are important. This company should focus on both client and employee experience.


  6. "Great job if you like being a verbal punching bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative (Teller) in Dana Point, CA
    Former Employee - Client Service Representative (Teller) in Dana Point, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America part-time (Less than a year)

    Pros

    Tellers are paid better than the majority of those from other banks, 401k with easy access to a financial advisor if you work at a branch with a Merrill Edge employee, easy to work hours (branches are generally 9-5 or 10-6)

    Cons

    You are the most visible employee so naturally you are blamed for everything and take most of the heat from customers, BoA has been cutting back on the number of tellers they employ so it is likely you may be the only one quite often and trying to deal with a pissed off customer with a huge line of people behind them can be very frustrating. They also push sales very hard on you and gove daily quotas just to add on top of that. Tellers also get no commission, the bankers and managers get to reap all those rewards.

    Advice to Management

    Be more involved with the day to day operations, you're too understaffed to sit in your office all day.


  7. Helpful (1)

    "For the love of god only work here if desperate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in West Seneca, NY
    Former Employee - Client Service Representative in West Seneca, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Benefits, discounts, hours, parking, dress attire

    Cons

    Poor management, training, low morale

    Advice to Management

    Work on your own leadership skills first before executing corrections on to staff

  8. "Very Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Tampa, FL
    Former Employee - Client Service Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Lots of support and training. Schedule was fairly placed with plenty of breaks. Salary was on high end for call center work.

    Cons

    Like most call center they micromanage you. Customer satisfaction surveys are the principal gauge for success which can be stressful.

    Advice to Management

    Train associates to delight customers from day one of the 5 week classroom training.


  9. "BofA Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative I in Utica, NY
    Current Employee - Client Service Representative I in Utica, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Pay, benefits, flexible schedules, overtime, sick time

    Cons

    Call intensity
    Information needed to perform


  10. "Client Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative
    Current Employee - Client Service Representative
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Good pay, great benefits, experience looks good on resume

    Cons

    Expected to handle a lot more traffic than other banks. Does not give employees enough hours to finish all the work requested. Prides sales over actually giving employees tools to assist customers

    Advice to Management

    Spending a full day in an actual banking center to see what your employees have to go through on a day to day basis.