Bank of America Customer Service Representative Reviews | Glassdoor

Bank of America Customer Service Representative Reviews

Updated May 22, 2018
247 reviews

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Customer Service Representative

3.4
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
100 Ratings

Employee Reviews

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Pros
Cons
  • Bonuses Training Work life balance (in 490 reviews)

  • Communication with upper management can be difficult (in 433 reviews)

More Pros and Cons

  1. "bank of america"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Richmond, VA
    Former Employee - Customer Service Representative in Richmond, VA

    I worked at Bank of America full-time (Less than a year)

    Pros

    good pay and benefits

    Cons

    long calls
    scripting
    hours
    high expectations

    Advice to Management

    good management


  2. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Richardson, TX
    Former Employee - Customer Service Representative in Richardson, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Good salary, Shopping Perks, Health Insurance

    Cons

    Hard to get promotions, few opportunities of growth

    Advice to Management

    Value hard working employees

  3. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Utica, NY
    Current Employee - Customer Service Representative in Utica, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    I enjoy working with the customer and making sure their needs are met.

    Cons

    I would like to advance my career and learn new trades in a different company.


  4. "Pros"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Greensboro, NC
    Former Employee - Customer Service Representative in Greensboro, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Great benefits, great people to work with.

    Cons

    Lack in communication, some positions are very stressful.


  5. "Don't Do it unless you really need the money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    the one good thing about bank of america is that they at least pay you minimum wage

    Cons

    you will start out happy and enjoy going to work every day but eventually that will die down and you will start regretting ever joining the company

    Advice to Management

    Honestly, corporate needs to relax on their referral goals for the Tellers. It's so stressful having to deal with angry people constantly and having to convince them to get something that they do not need: let's face it, someone with two credit cards do not need another one.

    Honestly, anyone who is reading this needs to know that working at a local Bank of America branch is amazing for your resume but terrible for your mental health.


  6. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Worth, TX
    Former Employee - Customer Service Representative in Fort Worth, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    I have the greatest experience with taking care of customers.

    Cons

    Not being able to satisfy customers would be a con .


  7. "Great Pay for the Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time (More than a year)

    Pros

    BofA is known for its great pay and compliance training for its employees

    Cons

    There is alot of redtape considering the interview process, moving up into a higher position or within the company

  8. Helpful (1)

    "customer service specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Rio Rancho, NM
    Current Employee - Customer Service Representative in Rio Rancho, NM
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    helping clients understand their banking needs. providing i formation. assisting clients with their accounts. being in a positive envirnment. learning products and information. showing empathy and conern about their issues. problem solving.

    Cons

    working nights. no room for growing within the company. not knowing how to work as a team. manager has no time for feed back or coaching to help with my overall preformance

    Advice to Management

    to always be there when preforming good or bad. providing helpful feedback to utilize with preformance. work more as a team and not showing frustration when asked for help


  9. Helpful (1)

    "Too Many Climate Changes and Empty Promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Worth, TX
    Former Employee - Customer Service Representative in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    There are great medical benefits and they always find a reason to feed you.

    Cons

    They will hire large training classes for a specific position or department and then completely change that position or merge departments. Learning new things is not bad, but I personally had to move from chats to phones and my success plummeted.

    Advice to Management

    Be honest with your employees about the climate of the company. Do not withhold information thinking that it will prevent people from quitting. It did not prevent me from doing so.


  10. Helpful (1)

    "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Huntington Beach, CA
    Current Employee - Customer Service Representative in Huntington Beach, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America part-time (More than a year)

    Pros

    Good pay and good coworkers

    Cons

    Manager is not very nice

    Advice to Management

    Get new manager