Bank of America Customer Service Representative Reviews

Updated Jun 5, 2020

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3.9
80%
Recommend to a Friend
85%
Approve of CEO
Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
140 Ratings
  1. "Good company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook

    I worked at Bank of America full-time for more than 3 years

    Pros

    Great company to work for

    Cons

    Some cons, but pros outweigh

    Bank of America2020-05-22
  2. "careful with location"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America part-time for less than a year

    Pros

    -corporate life - opportunity to grow - bonus, insurance, 401k

    Cons

    - when you are part-time, the change you schedule even the same day. - be careful with the location, there are too many people trying to robb bank even this days.

    Continue reading
    Bank of America2020-06-05
  3. "Great Place to Work!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in East Providence, RI
    Recommends
    Positive Outlook

    I worked at Bank of America full-time for more than 3 years

    Pros

    Good pay, great team leaders.

    Cons

    None that I can state.

    Bank of America2020-05-30
  4. "Great!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chandler, AZ
    Recommends
    Positive Outlook

    I have been working at Bank of America full-time for less than a year

    Pros

    Great training and growth opportunities

    Cons

    I would recommend hiring more qualified reps

    Bank of America2020-05-15
  5. "No"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America part-time

    Pros

    Good pay and very good benefits

    Cons

    But you will be a little bit stressful

    Bank of America2020-05-13
  6. "Help customers with financial transactions"

    5.0
    Current Employee - Customer Service Representative in New York, NY

    I have been working at Bank of America full-time

    Pros

    meeting and helping people with financial issues

    Cons

    System errors sometimes happen causing slowdown.

    Bank of America2020-05-06
  7. "Great part time job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Services Representative in Storrs, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time for more than a year

    Pros

    great hours, helpful management, good pay

    Cons

    the training was a little too short

    Bank of America2020-05-05
  8. "BOA"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 

    I worked at Bank of America full-time

    Pros

    Work life balance was great

    Cons

    Salary is not that high

    Bank of America2020-04-11
  9. "Wouldn't go back"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America part-time for more than a year

    Pros

    Benefits were good, pay was okay at the time.

    Cons

    Extreme sales oriented. You have talks about how to improve your sales every month and get special training if you are not improving. No consideration for the times you do try to sale and are not able to. Constant tracking of your sales posted up weekly for everyone to see.

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    Bank of America2020-04-08
  10. "Overall good employer"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time for more than 5 years

    Pros

    Great benefits, good pay and lots of opportunity to move up

    Cons

    No overtime and work on saturdays

    Bank of America2020-03-17
Found 338 reviews