Bank of America Customer Service Representative Reviews | Glassdoor

Bank of America Customer Service Representative Reviews

Updated December 6, 2017
231 reviews

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Customer Service Representative

3.3
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
93 Ratings

Employee Reviews

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  1. Helpful (1)

    "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Huntington Beach, CA
    Current Employee - Customer Service Representative in Huntington Beach, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America part-time (More than a year)

    Pros

    Good pay and good coworkers

    Cons

    Manager is not very nice

    Advice to Management

    Get new manager


  2. "Great services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Wilmington, DE
    Current Employee - Customer Service Representative in Wilmington, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Great service, fast face and new tech

    Cons

    May take time to wait

  3. "Antiquated and poorly written/organized training materials"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    I worked at Bank of America part-time (More than a year)

    Pros

    Decent pay & good benefits to start

    Cons

    Training materials that are the most unhelpful and tedious I’ve ever seen, and I’ve been in the industry 10-15 years.

    Advice to Management

    Revamp your training materials with the help from an outside company - they are some of the most poorly done in the industry. Have every management position review the training materials for their effectiveness, errors, and other ways to streamline them.

    Consolidate and streamline your internal websites


  4. Helpful (1)

    "A good job if you don't have any goals for your life."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kent, WA
    Former Employee - Customer Service Representative in Kent, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Bank of America full-time (More than a year)

    Pros

    Lots of benefits
    Company seems to care about its employees
    Consistent schedules

    Cons

    No upward mobility unless you want to dedicate 10+ years.
    Benefits don't apply to everyone (ex: they offer gender transition help but they don't offer anything for becoming a new homeowner)
    Customer Service Representatives are expected to make sales and offers, though they don't get any compensation.

    Advice to Management

    Allow customer service reps to cash in on the offers.


  5. Helpful (2)

    "Bilingual customer service/sales banking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Fort Worth, TX
    Former Employee - Bilingual Customer Service Representative in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    The best benefits!! 3 weeks vacation and one week of sick time apart from that. Depends on your band. Childcare reimbursement, good pay and bonuses. Great insurance coverage! Very lenient when it comes to attendance they understand life happens, the most lenient company I’ve worked for when it comes to attendance. You can wear jeans everyday.

    Cons

    A lot of favoritism makes it hard for growth. Plano location in the heloc department required mandatory overtime They wld decide for you wouldn’t let you decide wether to come in earlier or stay later which is very inconsiderate.

    Advice to Management

    If there’s mandatory overtime let the employees decide what time works for them, because outside of work we have responsibility’s with our family. Stop with the favoritism treat everyone equally and give the hard workers an opportunity to move around or let them move elsewhere where they can grow.


  6. "Wealth Management Client Services Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wealth Management Client Services Customer Service Representative in Hopewell, NJ
    Current Employee - Wealth Management Client Services Customer Service Representative in Hopewell, NJ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Co-workers, Benefits, Advancement Opportunities.

    Cons

    Hours, angry clients, Some Management.

    Advice to Management

    Follow Through on past commitments


  7. "Great Place to Start Your Financial Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America part-time (More than a year)

    Pros

    Great pay for a part time employee and full-time student.
    Great means of networking.
    Excellent people to work with, and I mean EXCELLENT!
    Full-time benefits for even for part-time associates (i,e, healthcare, 401K, tuition reimbursement, childcare, insurance, etc.)
    Reasonable hours (at least at my location)
    Very supportive and honestly a great place to start your financial career.

    Cons

    Sometimes you have to deal with hectic employees.
    Short-staffed.
    Outdated systems.
    Don't necessarily agree with all bank policies.

    Advice to Management

    Not all, but some of upper management need to listen more to the feedback of their financial branches rather than micromanaging or simply looking to meet a quota. Overall, management is great, supportive, and looks for the personal growth of their employees which is a great thing.

  8. Helpful (1)

    "Client Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Seattle, WA
    Current Employee - Customer Service Representative in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time (More than a year)

    Pros

    Great co-workers, excellent benefits, good work life balance.

    Cons

    Pay can be low for the amount of stress you may go through.

    Advice to Management

    Keep up the good work


  9. "Satisfied Worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative I in Henrico, VA
    Current Employee - Customer Service Representative I in Henrico, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Overtime is awesome and great benefits as well. Offers childcare subsidies too. Offer a relaxed environment for its workers. Great pay and bonuses.

    Cons

    Constant changing environment, but that is with any call center if you are accustom to this type of job. Schedule are less than desirable.

    Advice to Management

    None


  10. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kennesaw, GA
    Current Employee - Customer Service Representative in Kennesaw, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Great benefits such as time off work and health

    Cons

    Not enough employee developement from managment