Bank of America Customer Service Representative Reviews | Glassdoor

Bank of America Customer Service Representative Reviews

To filter reviews, or .

Found 260 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
66%
Recommend to a Friend
83%
Approve of CEO
Bank of America CEO Brian T. Moynihan
Brian T. Moynihan
111 Ratings
Pros
Cons
More Pros and Cons
  1. "Great Place to Work"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time for more than a year

    Pros

    -Performance based bonuses (Great to be able to make more money based on your effort) -Great Trainers -Amazing Managers -Great co workers -So much support and chance to grow

    Cons

    None really I really enjoyed working here

    Advice to Management

    Keep up the Great Work

  2. "Teller"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time for more than 4 years

    Pros

    Great benefits and easy to grow if you like what you are doing

    Cons

    can get stressful. must be able to work efficiently under pressure

  3. "Good Starting Job"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Positive Outlook

    I worked at Bank of America full-time for more than 2 years

    Pros

    Consistent work and Lots of information worth learning especially if you work here right out of high school.

    Cons

    Many of the customers will complain about every small detail and fees they agreed to. Many foul mouthed customers and some will physically try to attack you. I had one person punch our window and shout profanity on the way out. Many customers assume you are stealing their money in fees as well.

  4. "It was a job"

    StarStarStarStarStar
      Former Employee - Customer Service Representative 

      I worked at Bank of America full-time

      Pros

      Decent Benefits and decent pay

      Cons

      No floor coverage on my floor in the morning.

    • "I really liked working here"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Seattle, WA
      Recommends
      Positive Outlook
      Disapproves of CEO

      I worked at Bank of America full-time for more than 4 years

      Pros

      Very professional environment. Nice co-workers. Employees treated with respect.

      Cons

      Not enough room for advancement where I worked.

      Advice to Management

      Promote from within whenever possible.

    • "Love my job"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Newark, DE
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bank of America full-time for more than a year

      Pros

      Discounts on everything, good pay, full time hours, sooo much vacation time, the list goes on.

      Cons

      Not many, need 5 words minimum to fill this box so...

    • "great career opportunities if in very large cities"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Wichita Falls, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Bank of America full-time for more than 20 years

      Pros

      Great benefits, good salaries, high standards

      Cons

      Isolated Small banking center with limited chance for advancement, closed only banking center in a 87 mile area

    • "Poor management poor communication"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Phoenix, AZ
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Bank of America full-time for more than a year

      Pros

      Nice co-workers and can look decent on a resume

      Cons

      Management fails to communicate and only do their jobs if they feel like it that day. No cohesion, inconsistent, lazy, always "passing the buck" to other managers

      Advice to Management

      Get some ethics and stop expecting changes to be known about through osmosis. Go to school for management and don't use your personal feelings to dictate your work. If you don't want to do your job then quit.

    • "This Company Does Not Care About It's Employees"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Dana Point, CA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Bank of America full-time for more than 4 years

      Pros

      The clients were wonderful! Such a diverse group of regular clients it was wonderful to get to know 30 plus people and many of them I will miss.

      Cons

      Dishonest business practices. Intimidation and guilt used to keep it's employees from using their sick time. Missed breaks. Co-erced into working on holidays without pay.

      Advice to Management

      Market leaders should be able to see beyond the financial center management facade much better...or perhaps they do but do not care.

    • "The job"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative 

      I have been working at Bank of America part-time

      Pros

      I am scared for the final csr test

      Cons

      Nice staff and pay it’s great

    Found 260 reviews