Bank of America Customer Service Representative Reviews | Glassdoor
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Bank of America Customer Service Representative Reviews

Updated August 9, 2018
252 reviews

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Customer Service Representative

3.5
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
104 Ratings

Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 503 reviews)

  • "Communication with upper management can be difficult" (in 439 reviews)

More Pros and Cons

  1. Helpful (3)

    "Call Center Agent- what you expect!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Utica, NY
    Current Employee - Customer Service Representative in Utica, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    15$ a hour, 80 hours sick time, 80 hours vacation paid.
    401k, medical, vision, dental, legal etc. BOA honestly does have a lot of programs for their employees. They know we have a hard job and we are the ones that talk to the customer & make them money. Soo yeah they help us. Oh & you can make extra up ( up to 700$ ) for good performance! So yeah plus overtime! It’s make money! But can become overwhelming so balance is key!

    Cons

    It’s customer service! That’s a hard job at any company. Customer can be rude, mean, demanding etc! It’s hard to locate help! Pay can be better for the way we are treated. But they honestly do try to help! So everything is okay. I would recommend.

    Advice to Management

    We need MORE. When we have escalations( when a customer wants a manger), check orders, have questions is hard to get a manger or sca but there already busy! Not that they don’t want to help, were swamped! In return, we get frustrated, they get frustrated and our customers can suffer!


  2. "Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Watertown, MA
    Former Employee - Customer Service Representative in Watertown, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America part-time (Less than a year)

    Pros

    Great place to work with nice people.

    Cons

    Pay is little less than deserved.

  3. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bank of America part-time (More than a year)

    Pros

    The management and Team at my branch were great. The company is inclusive and friendly.

    Cons

    Little movement to move up. Hard or near impossible to get full time CSR position. Short Staff. High stress to meet goals.

    Advice to Management

    It is good that you are investing in technology and I understand the process of reducing centers but there should be more help at the center that remain open. Invest more in employment and full time. Improve work life balance it is hard or impossible to call out sick cause centers are ran with a skeleton crew and one person calling out messes up the whole center. Hire more people to avoid this.


  4. Helpful (1)

    "good benefits and lots of opportunity to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Seattle, WA
    Current Employee - Customer Service Representative in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time (More than 3 years)

    Pros

    good benefits
    opportunities to grow in the company

    Cons

    sometimes gets sales pressure from managers


  5. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Richardson, TX
    Former Employee - Customer Service Representative in Richardson, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Good salary, Shopping Perks, Health Insurance

    Cons

    Hard to get promotions, few opportunities of growth

    Advice to Management

    Value hard working employees


  6. "bank of america"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Richmond, VA
    Former Employee - Customer Service Representative in Richmond, VA

    I worked at Bank of America full-time (Less than a year)

    Pros

    good pay and benefits

    Cons

    long calls
    scripting
    hours
    high expectations

    Advice to Management

    good management


  7. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Utica, NY
    Current Employee - Customer Service Representative in Utica, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    I enjoy working with the customer and making sure their needs are met.

    Cons

    I would like to advance my career and learn new trades in a different company.

  8. "Pros"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Greensboro, NC
    Former Employee - Customer Service Representative in Greensboro, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Great benefits, great people to work with.

    Cons

    Lack in communication, some positions are very stressful.


  9. Helpful (1)

    "Don't Do it unless you really need the money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    the one good thing about bank of america is that they at least pay you minimum wage

    Cons

    you will start out happy and enjoy going to work every day but eventually that will die down and you will start regretting ever joining the company

    Advice to Management

    Honestly, corporate needs to relax on their referral goals for the Tellers. It's so stressful having to deal with angry people constantly and having to convince them to get something that they do not need: let's face it, someone with two credit cards do not need another one.

    Honestly, anyone who is reading this needs to know that working at a local Bank of America branch is amazing for your resume but terrible for your mental health.


  10. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Worth, TX
    Former Employee - Customer Service Representative in Fort Worth, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    I have the greatest experience with taking care of customers.

    Cons

    Not being able to satisfy customers would be a con .