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Bank of America Customer Service Representative Reviews

Updated November 13, 2018
257 reviews

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Customer Service Representative

3.6
StarStarStarStarStar
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Approve of CEO
Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
109 Ratings

Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 508 reviews)

  • "Lack of communication in upper management" (in 446 reviews)

More Pros and Cons

  1. "Collector and CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collection and Customer Service Representative in Westlake Village, CA
    Current Employee - Collection and Customer Service Representative in Westlake Village, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Great Company, Outstanding professional team

    Cons

    difficiculty to grown, very competetive environment


  2. "So far so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Carson City, NV
    Current Employee - Customer Service Representative in Carson City, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America (Less than a year)

    Pros

    Good benefits and people working with.

    Cons

    Makes tellers do sales without any training on sales. Otherwise job title must be changed to customer sales representative instead of service.

  3. Helpful (1)

    "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Benefits, FMLA, PTO, BONUSES, BANK HOLIDAY.

    Cons

    Doesn't pay well for the work.

    Advice to Management

    Line of businesses should have the same rules


  4. "Part Time CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Paterson, NJ
    Current Employee - Customer Service Representative in Paterson, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time (More than a year)

    Pros

    Flexible Schedule as a CSR. Great Benefits. Movement to grow as far high as you would like.

    Cons

    Sometimes feel like retail. If you dont like speaking to people it may be a problem.


  5. "Teller Perspective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Teller in Plymouth, MA
    Former Employee - Customer Service Representative/Teller in Plymouth, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America (More than 3 years)

    Pros

    Decent benefits with excellent maternity/paternity leave

    Cons

    Micromanaged with very little pay for the amount I was entrusted with.


  6. Helpful (3)

    "Call Center Agent- what you expect!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Utica, NY
    Current Employee - Customer Service Representative in Utica, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    15$ a hour, 80 hours sick time, 80 hours vacation paid.
    401k, medical, vision, dental, legal etc. BOA honestly does have a lot of programs for their employees. They know we have a hard job and we are the ones that talk to the customer & make them money. Soo yeah they help us. Oh & you can make extra up ( up to 700$ ) for good performance! So yeah plus overtime! It’s make money! But can become overwhelming so balance is key!

    Cons

    It’s customer service! That’s a hard job at any company. Customer can be rude, mean, demanding etc! It’s hard to locate help! Pay can be better for the way we are treated. But they honestly do try to help! So everything is okay. I would recommend.

    Advice to Management

    We need MORE. When we have escalations( when a customer wants a manger), check orders, have questions is hard to get a manger or sca but there already busy! Not that they don’t want to help, were swamped! In return, we get frustrated, they get frustrated and our customers can suffer!


  7. "Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Watertown, MA
    Former Employee - Customer Service Representative in Watertown, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America part-time (Less than a year)

    Pros

    Great place to work with nice people.

    Cons

    Pay is little less than deserved.

  8. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bank of America part-time (More than a year)

    Pros

    The management and Team at my branch were great. The company is inclusive and friendly.

    Cons

    Little movement to move up. Hard or near impossible to get full time CSR position. Short Staff. High stress to meet goals.

    Advice to Management

    It is good that you are investing in technology and I understand the process of reducing centers but there should be more help at the center that remain open. Invest more in employment and full time. Improve work life balance it is hard or impossible to call out sick cause centers are ran with a skeleton crew and one person calling out messes up the whole center. Hire more people to avoid this.


  9. Helpful (1)

    "good benefits and lots of opportunity to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Seattle, WA
    Current Employee - Customer Service Representative in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time (More than 3 years)

    Pros

    good benefits
    opportunities to grow in the company

    Cons

    sometimes gets sales pressure from managers


  10. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Richardson, TX
    Former Employee - Customer Service Representative in Richardson, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Good salary, Shopping Perks, Health Insurance

    Cons

    Hard to get promotions, few opportunities of growth

    Advice to Management

    Value hard working employees