Bank of America Customer Service Representative Reviews | Glassdoor

Bank of America Customer Service Representative Reviews

Updated August 14, 2017
211 reviews

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Customer Service Representative

3.3
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
87 Ratings

Employee Reviews

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  1. "Bank of America teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    BoA cares about their employees.they provide affordable health plans on top off paid vacation and other benefits. I worked here as a student and these benefits plus the generous hourly pay we're invaluable in my success.

    Cons

    You do have to make referrals and may deal with irate customers but the job can be fulfilling and having a supportive branch team is helpful in achieving goals and helping manage conflicts.


  2. "Great Coworkers, Issues with Upper Managmeent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Portland, OR
    Current Employee - Customer Service Representative in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bank of America part-time (More than 5 years)

    Pros

    Employees I deal with at the actual financial center are helpful to each other and good spirited. Can't beat their flexibility with part-time scheduling and benefits.

    Cons

    Receive extremely little support from management above, sales goals are very high. I feel bad for our customers.

    Advice to Management

    Actually pay for enough people to staff your branches.

  3. "stable and reliable job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America (Less than a year)

    Pros

    Good starting pay at $15 an hour. Steady work, pretty straight forward for the most part. Lots of advancement opportunities.

    Cons

    Customers can be a real pain. Learning to deal with all kinds of people is a learning curve for sure. Not exciting work at all, easy to get bored.

    Advice to Management

    Make sure you have the best possible people training new hires, having a bad beginning can sour the rest of their BofA experience.


  4. Helpful (1)

    "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Glendale, AZ
    Current Employee - Customer Service Representative in Glendale, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Learned computer skills, I learned how to apply computer skills to the customers I served, I also learned valuable phone skills and how to deal with irate customers, it was a very good experience and I can use these skills in my next job.. it was stressful but i learned a lot about going the extra mile for my customers

    Cons

    Stress the stress on the job because we were supposed to handle the calls within a five minute time frame was very stressful and often I had to go over that time limit to satisfy my client. So it was not a very good environment

    Advice to Management

    More user friendly


  5. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Miami, FL
    Former Employee - Customer Service Representative in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America part-time (More than 5 years)

    Pros

    The benefits are great! 401k, medical, vision, dental, time off paid, tuition reimbursement, child care assistance and discounts on products & services from bank and other companies.

    Cons

    Worse part is the cut back on employees, short-staffed branches, employees are stressed out, cut back on branch supplies, great customer service is not a priority! The branches do what they can with the resources given & the customers & staff suffer for it.

    Advice to Management

    Take care for your team members


  6. "Part Time Client Service Representative BOA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time

    Pros

    Bank of America offers full benefits even for the part time employee. The company culture is amazing and the company really focuses on building relationships with customers from the ground up.

    Cons

    Overall a Client Service Representative is just a fancy title for teller. The company can be strict on hours; therefore, it is hard to move from part time to full time teller and you must remain in your position for at least 12 months. Furthermore, the Client Service Representative position is strongly sales oriented and referral goals may be hard to meet.


  7. "Great company for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Middletown, NJ
    Former Employee - Customer Service Representative in Middletown, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    BOA likes to hire within, and encourage advancement. They are genuinely invested in their associates. I loved that my colleagues were from a diverse group.

    Cons

    Sales sales sales. There is a lot of micro managing.

    Advice to Management

    I learned the most from any direct manager by them leading by example. Some styles are aggressive to their staff. My most recent manager was absolutely amazing and had a way with people, a way of engaging like no other. She lead with the philosophy of allowing her staff to be themselves and when necessary she coached.

  8. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Bank of America part-time (More than 3 years)

    Pros

    5% match on 401k, low priced health/dental/vision insurance, paid federal holidays, sick time, vacations, 3-4 months parental leave.

    Cons

    At the end of the day sales are the end all be all. Corporate wants to move everyone to the ATM and online. Whenever anyone leaves it takes months to replace them, if ever.


  9. "Great everything."

    StarStarStarStarStar
    Current Employee - Customer Service Representative in South Seattle, WA
    Current Employee - Customer Service Representative in South Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    1 on 1 coaching, endless opportunities to advance. Diverse and welcoming environment and LGBT, Veterans, disabilities support.

    Cons

    Rigid schedule, holidays rush, Quick training for CSR's.

    Advice to Management

    You are amazing, keep doing what you do. Columbia City, WOOP WOOP!


  10. "Customer Service/Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Sales in Charlotte, NC
    Former Employee - Customer Service Representative/Sales in Charlotte, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 8 years)

    Pros

    Supportive Management. Good pay. Fun place to work

    Cons

    24/7 Call Center. Sometimes your days off were split.

    Advice to Management

    Don't rush through change notification.