Bank of America Customer Service Reviews
61% would recommend to a friend
(1167 total reviews)
Brian T. Moynihan
74% approve of CEO
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Found 1,167 of over 40K reviews
Updated Nov 29, 2023
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Ratings by Demographics
This rating reflects the overall rating of Bank of America and is not affected by filters.
- 5.0Nov 23, 2023Customer Service RepresentativeCurrent Employee
Pros
Good pay good benefits good PTO
Cons
Poor management toxic environment gossip
- 3.0Oct 1, 2023Customer Service SpecialistCurrent Employee, more than 10 yearsTampa, FL
Pros
They are starting at $25/hour - but don't expect any raises if you are tenured. Maybe 1-3% increase per year. Good benefits though.
Cons
No remote options. Only in-office. It is a very liberal environment. You can only bring your whole self to work if you celebrate the Democrat platform. Everything is subject to quality & monitoring. You are expected to be a robot, not human. No room for error. It doesn't matter if you perform at 100% for several years - plus 100% is not even recognized. Must be 150% to rank Exceeds/Exceeds. It's evident they are looking to get rid of the old to welcome in the young. Good luck in finding quality replacements for loyal, dedicated, responsible associates who meet all of the metrics year after year. Sad to have wasted so many years here.
2 - 4.0Nov 29, 2023Customer ServiceFormer Employee
Pros
Got to work from home for 4 years
Cons
Laid off customer service job was transferred overseas
- 1.0Nov 27, 2023Customer Service RepresentativeCurrent Employee, less than 1 yearFort Lauderdale, FL
Pros
Before starting, the training was okay
Cons
A lot of inconsistencies. Policies are changing weekly. Not enough improvements on the product to assist clients with their issues. Nobody within management is on the same page, leaving employees confused about what to do in certain situations. Do not waste your time here.
- 4.0Nov 28, 2023Account ManagerCurrent EmployeeNew York, NY
Pros
Great place to work at all year
Cons
too many hours to work
- 3.0Nov 21, 2023Call Center Customer Service RepresentativeFormer Employee, less than 1 year
Pros
Pay is pretty good but not worth the stress.
Cons
Always feeling stressed you will get let go.
- 5.0Nov 9, 2023Customer Service Representative (CSR)Former EmployeeSan Dimas, CA
Pros
Manager was friendly and very knowledgeable.
Cons
Hours are short due to little traffic going through the bank.
- 3.0Nov 11, 2023Account ManagerFormer Employee, more than 3 yearsNew York, NY
Pros
Great company to work for
Cons
Don’t promote from within at all
- 4.0Nov 7, 2023Customer Service RepresentativeFormer EmployeeLos Angeles, CA
Pros
- Pay check was good
Cons
- Had to stand for 8 hours
- 3.0Nov 5, 2023Customer Service RepresentativeCurrent Employee
Pros
Decent pay, vacation time and benefits.
Cons
High call volume and strict quality control.
Bank of America Reviews FAQs
Customer Service professionals working at Bank of America have rated their employer with 3.7 out of 5 stars in 1,167 Glassdoor reviews. This is a lower than average score with the overall rating of Bank of America employees being 4 out of 5 stars. Search open Customer Service Jobs at Bank of America now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Bank of America.
Customer Service professionals rate their compensation and benefits at Bank of America with 3.9 out of 5 stars based on 1,167 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service salaries and benefits at Bank of America.
61% of Customer Service employees at Bank of America would recommend their employer to a friend. This rating has decreased by -11% in the past 12 months. Customer Service professionals have also rated Bank of America with a 3.4 rating for work-life-balance, 4 rating for diversity and inclusion, 3.5 rating for culture and values and 3.6 rating for career opportunities.
