Bank of America Customer Support Specialist Reviews | Glassdoor

Bank of America Customer Support Specialist Reviews

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Found 3 reviews

2.2
StarStarStarStarStar
0%
Recommend to a Friend
Bank of America CEO Brian T. Moynihan
Brian T. Moynihan
0 Ratings
  1. "Customer Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Hunt Valley, MD
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time for more than a year

    Pros

    The company provides you with a lot of benefits and access to opportunties.

    Cons

    They pay isn't great even though you do have the opportunity to make overtime and bonuses it is an exhausting job.

    Bank of America2017-05-01
  2. "Customer Support"

    StarStarStarStarStar
      Former Employee - Customer Support Specialist in Georgetown, KY

      I worked at Bank of America full-time for more than a year

      Pros

      Manager's and team leader's where very friendly and made it a fun place to work.

      Cons

      Didn't hire enough people call's where back to back with no down time between call's all day long.

      Bank of America2015-08-19
    • Helpful (1)

      "Can't wait to leave"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Support Specialist 
      Doesn't Recommend
      Negative Outlook

      I have been working at Bank of America (Less than a year)

      Pros

      The Job is Easy, great people to work with, Support from management during escalated calls,

      Cons

      Call flow does not Stop, Lied to about schedule changes, high turnover rate

      Advice to Management

      Remain honest about changes

      Bank of America2015-08-26
    Found 3 reviews