Bank of America Reviews in Dallas, TX | Glassdoor

Bank of America Dallas Reviews

Updated July 20, 2018
361 reviews

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Dallas, TX

3.2
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
172 Ratings

361 Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 496 reviews)

  • "Communication with upper management can be difficult" (in 437 reviews)

More Pros and Cons

  1. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Representative in Dallas, TX
    Current Employee - Operations Representative in Dallas, TX
    Recommends
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Great benefits and the pay is decent

    Cons

    There are some great managers but you can also get those horrible ones.. And is really hard to advance really competitive


  2. "Business Support Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Support Lead in Dallas, TX
    Former Employee - Business Support Lead in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Great work environment with plenty of room for growth. Great benefits and salary compensation.

    Cons

    No cons that I can think of

  3. "love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operation Representative in Dallas, TX
    Current Employee - Operation Representative in Dallas, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    great benefits, tuition reimbursement, dental

    Cons

    Not easy to move up


  4. Helpful (1)

    "Internship Experience"

    StarStarStarStarStar
    Current Intern - Advisor Development in Dallas, TX
    Current Intern - Advisor Development in Dallas, TX

    I have been working at Bank of America as an intern (Less than a year)

    Pros

    Good name to have in your resume, culture is very relaxed in my division, managers are effective leaders

    Cons

    The program itself is not good. They wanted us to be digital ambassadors to promote the app, but no one wants to learn about it or they already use it.

    Advice to Management

    Give interns more work


  5. "Lot of changes happened in last year to move to Agile adoption"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Dallas, TX
    Current Employee - Senior Software Engineer in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lot of projects that need to be upgraded and so brings challenges.

    Cons

    Since there are lot of reorganization happening it is still trying to make the right call as far technology direction

    Advice to Management

    There are too many projects with very less annual budget and so not sure about future


  6. "In general, a good place to work if you have a decent manager."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant III in Dallas, TX
    Current Employee - Administrative Assistant III in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Benefits are good. Pay is good.

    Cons

    Some of the managers are in it for themselves.


  7. "MEH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Dallas, TX
    Former Employee - Administrative Assistant in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    I worked with some great people.

    Cons

    Company Values were lacking severly

  8. "Associate VP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Vice President in Dallas, TX
    Former Employee - Associate Vice President in Dallas, TX

    I worked at Bank of America full-time (More than a year)

    Pros

    Good compensation
    Good benefits
    Good colleagues

    Cons

    Work. Culture not good
    Offshore feels like they are the real boss


  9. Helpful (1)

    "Great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Recruiter in Dallas, TX
    Former Employee - Executive Recruiter in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Work is mostly autonomous and no micro-managing that I saw in the 6 years I was there. Positive work environment and opportunity to grow and learn other areas within your field. Working with mostly “A” players, talented team mates and very professional managers! Great pay and bonus structure. Managers are very fair and give you tools you ask for. If you need time off for personal matters no questions asked and happily give you extended time off to attend to your matters!

    Cons

    You need to be able to hit the ground running even though online training and thourough introductions are given. If you are not a self directed/ structured kind of person, or can’t figure things out for yourself, you’ll have to do this here and you may not do well. You are paid very fairly for your talent but be prepared to put in the long hours if you’re salaried/exempt.

    Advice to Management

    It’s great you try and keep employees engaged but try to avoid loading too much work on your top performers that leave them eventually burned out and exhausted. When people leave, don’t wait to assess the loss and question tonrepmace! Replace the FTE instead of putting all the work on the other employees in the group who already have full plates! Most team members are already well beyond your cost effectiveness (1 person doing the work output of 2 to 2.5 people) and skeleton crew status when it comes to human capital.


  10. Helpful (1)

    "And they wonder why so many leave?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Center Manager in Dallas, TX
    Former Employee - Financial Center Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Benefits were decent - Nice amount of vacation - constantly new.

    Cons

    Direct managers over the branch level *district or market managers* all manage in fear for their jobs, and they cultivate that atmosphere of fear to the branch employees. It is 100% about "what have you done for me lately" and in my experience was NEVER about seeing positive trends and long term improvement. If an accomplishment was acknowledged at all, it was a brief 10 second bunching together on a conference call, and there was never genuine personalized thanks. If a mistake occurred, we heard about it for weeks, if not months in every email, in huddle material, on conference calls... Very negative reinforcement oriented. The recruiters lure you in with potential bonuses as though they are on top of the base, but after a solid year, I saw they were part of the amount quoted as the base salary. Oh, and salary means "55-65" hours even if you can manage everything within 45-48 hours (which is what they say you'll work tops). True days off during the week other than Sundays are unrealistic. Since we are expected to work every single Saturday of the year (half day), we were told we can have a half day off during the week... This is impossible under the constantly under staffed branch and market conditions that I saw for over 2 years solid. Market management seems to only go around putting out fires, and NEVER have enough staff to float or in an HR pipeline to fill vacancies. And don't recommend promotion of someone you depend on, because they will take them right out of your location to promote them. Not a chance the person you counted on gets to move up "in place" and continue helping your team. They make it so hard to have any consistency, and make it hard to truly know clients, or for clients to know the staff. People want more than ATMs and an app.

    Advice to Management

    Sit in on some if our country's best places to work for a change, and learn that real customer service comes from long term relationships, no scripting and jargon filled promotions. Oh, and pay more attention to the understaffed issues you have in the customer facing roles. Getting yelled at and jeered by clients doesn't help the employees desire to remain an employee. The revolving door of staff is because management is TONE DEAF. Number One Complaint (for over 2 years): "You need to hire more people. We want to talk to real life people in person."


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