Bank of America Financial Services Representative Reviews | Glassdoor

Bank of America Financial Services Representative Reviews

Updated May 12, 2017

To filter reviews, or .

Found 5 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
85%
Recommend to a Friend
100%
Approve of CEO
Bank of America CEO Brian T. Moynihan
Brian T. Moynihan
2 Ratings
  1. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Center Client Service Representative I in Chesterfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America part-time for less than a year

    Pros

    Bank of America is a great place to work for. The team I worked with was awesome. They were amazing people. The bank has great management. Great benefit. Good paid. Ethical business.

    Cons

    Since the bank is doing their best everyday to please customer. Some customers just feel too comfortable to be rude to bank associates helping them to meet their financial needs. Most customers are good, but there are many rude customers out there.

    Advice to Management

    I would like to thank Bank of America management for giving me opportunity to work for the bank. I learned and grew a lot from the experience. Unfortunately, my family had to move out to area where there is no Bank of America I can apply for.

    Bank of America2016-09-28
  2. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Center Customer Service Representative in Charleston, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time for more than 5 years

    Pros

    Great insurance and bonus perks such as reimbursement for child care expenses, paid maternity leave, health programs and dental and vision insurance. Competitive pay.

    Cons

    Always short staffed. My team works well together but getting upper management to hire the staff our branch needs is near impossible. Then they pester you about not meeting sales goals, when your branch is so understaffed that you have new accounts walking out the door because the wait time is so terrible.

    Advice to Management

    Hire enough employees to staff the branches.

    Bank of America2017-05-12
  3. "Financial Center Client Service Representative I (Teller)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Center Client Service Representative I in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bank of America

    Pros

    Part-time employees get full-time benefits

    Cons

    Almost always understaffed and work schedule of 8+ hours in a day leads to quick burnout and decreased job satisfaction. No incentives/bonuses for teller referrals. Outdated processes and technologies. The pay could be better for tellers, who actually do a lot more than just being a 'teller'. All and all, it really depends on who your manager is. If you have a good manager, then work will be enjoyable. If not, then...

    Show More

    Advice to Management

    Invest in employees who take initiative and go the extra mile. Managers should preferably be hired from within instead of hiring managers from the outside who have little to no banking experience or little/no experience in Bank of America processes.

    Bank of America2016-05-31
  4. "Customer Service Representative I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Center Customer Service Representative in Centreville, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time for more than a year

    Pros

    Work in a friendly environment that provides lots of incentives.

    Cons

    If something is wrong with the clients account they blame "you" even though you may not have ever met them in your life.

    Advice to Management

    Keep up the good work on making sure all of operations is going according to plan.

    Bank of America2016-04-04
  5. "Good Company To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Center Customer Service Representative in Virginia Beach, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America for more than a year

    Pros

    Good Benefits, Tuition Reimbursement, I enjoy working with my team.

    Cons

    Short staffed at times makes it stressful on the employee.

    Advice to Management

    Make sure branches are fully staffed.

    Bank of America2016-01-07
Found 5 reviews