Bank of America Reviews in Jacksonville, FL | Glassdoor

Bank of America Jacksonville Reviews

Updated May 7, 2018
287 reviews

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Jacksonville, FL

3.7
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
115 Ratings

287 Employee Reviews

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Pros
Cons
  • Bonuses Training Work life balance (in 490 reviews)

  • Communication with upper management can be difficult (in 433 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Business Analyst in Jacksonville, FL
    Former Contractor - Senior Business Analyst in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America as a contractor (More than a year)

    Pros

    Management treat you as a regular employee!

    Cons

    Assignments ends if not offer at the end of your contract.

    Advice to Management

    allow contractors who work hard to go permanent.


  2. "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Good work spirit. People are involved in the entire end-end process to make things happen. Good benefit packages and salaries on par with other companies.

    Cons

    Silo mentality between various application owners. Guys! you work for the same departments Slow moving ship. Need to step the gas on technology.

  3. "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Jacksonville, FL
    Former Employee - Team Lead in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Great opportunity to move up. Great benefits. The campus had many amenities and co-workers were great to work with.

    Cons

    I have none to give. There was not anything within the company that I did not like. I had a terrific experience with the company .

    Advice to Management

    I have None.


  4. Helpful (1)

    "Decent Job for new college grad looking to start in the invesment world."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Specialist in Jacksonville, FL
    Former Employee - Investment Specialist in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    * Adequate training resources for obtaining licenses (online quizzes, study guides but all self-motivated). Once you get your Series 7 + 63 or 66 however, all studying is done on your own time.

    * Will give you a crash course on Investment world and customer service if you lack the experience.

    * Training staff is very encouraging, supportive and knowledgeable.

    * Having market holidays off (but that's most financial jobs)

    * Paid while studying to obtain your Series 7

    * Will provide free food when call volumes are very high (they'll often ask you to work through lunch to help)

    * Cafeteria was great

    * Pays fairly well for no college degree required

    * Quarterly bonuses can be rewarding if you hit all metrics

    * Multiple campuses throughout US tend to offer opportunities from time-to-time for promotions on the higher teams if you are a great deepener and ok with relocating.

    Cons

    * It's a call-center. Need I say more?

    * HEAVILY micromanaged (breaks & lunch are assigned to you daily and differ, have to submit e-mail to team leads every day of every moment you weren't taking calls. Every second not spent on the phone with client or "available" to take a call is tallied, ultimately counts against you and could lose bonuses because of).

    * Approx 5 mins given after each call to enter notes, submit requests to other teams, print off documents, essentially to TAKE CARE OF ALL CLIENT BUSINESS - after 5 mins, team lead will call you out in front of team asking if you need more time, or if call volumes are high, tell you to do it after market hours.

    * Service roles are still very sales driven (will lose QA points if you don't mention services or products customer doesn't already have, no matter how irate client might be)

    * Work environment is loud and rather chaotic on the floor.

    * Promotions are only given to those with high 'Deepening' numbers, which means, convincing a client to talk about their Non-Merrill assets with another specialist. All other metrics (QA, Customer Satisfaction, Retention, etc...are an afterthought for promotions)

    * Once you're licensed, you essentially thrown into the role with very little help. Sink or swim type mentality.

    *Team leads often seem "too busy" or "annoyed" when you ask for help or have any questions. You're always referred to a very internal search engine or calling to other depts to find answers.

    * Constant coaching/monitoring of your calls, for those that appreciate freedom and flexibility in their work, this is NOT THE ENVIRONMENT FOR YOU.

    * 24 hr call center, so you may end up working weekends, overnight, etc. and all shifts are based on tenure.

    * Requesting for days off VERY DIFFICULT; they ask you to submit days off literally months before. (ex. Xmas holiday requests in May/June)

    Advice to Management

    * Way less micromanagement. Give more flexibility for time off phones, no one wants to be tethered to a phone for 8hrs a day.

    * Have better differentiation between sales and service roles - let sales do sales, and service be service.

    *Be less driven by deepening numbers and value other metrics more for promotions. Show that you truly care about client's needs.

    *Consider retention as a metric! (Ex. client with $5 million+ acct could call and ask to end relationship, you decide to take the initiative and are able to retain that relationship. You get nothing, there is no metric for retention. So why bother?)


  5. "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA - Customer Service Associate in Jacksonville, FL
    Former Employee - CSA - Customer Service Associate in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    401k and banking benifits and paid time off

    Cons

    redundant not much growth, boring but if you like finaces its cool


  6. "Merrill Edge is one of the best places to work in Jacksonville"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Premium Elite Relationship Manager in Jacksonville, FL
    Former Employee - Premium Elite Relationship Manager in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Great pay, benefits, plenty of different roles within the company if your are looking to advance or do something else. The comp structure makes it hard not to at least make 100K a year. Bank of America's reputation has benefited under the responsible growth mantra of Brian Moynihan, it feels good not to be Wells Fargo.

    Cons

    Some of the bonus structure is frustrating, sometimes feels like you are jumping through hoops to avoid being penalized, that said the overall pay is still very generous, 150K/year is achievable.

    Advice to Management

    Consider being a little more creative in the bonus incentives consider reworking modifications, no one like to be penalized. Get rid of metrics that tie associate pay to other associate production like POD attrition, CSAT. Remove the ability to submit deviations.


  7. "To move up you have to play the corporate game"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst in Jacksonville, FL
    Former Employee - Quality Assurance Analyst in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Flexibility, you're never micromanaged, overtime is pretty open although people take advantage when they don't need it.

    Cons

    Your work doesn't matter. Even though your analyzing people's work, your feedback doesn't matter.

    Advice to Management

    Open up new positions, allow work from home.

  8. "Title"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FA in Jacksonville, FL
    Current Employee - FA in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Really cares about the clients

    Cons

    Same with anywhere - some people avoid responsibility

    Advice to Management

    Keep trying


  9. "BofA is a great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Jacksonville, FL
    Current Employee - Analyst in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Great pay and the benefits are awesome. Started with three weeks of vacation per year

    Cons

    On-board process took about weeks

    Advice to Management

    Keep up the good work


  10. "Bank of America Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AML Compliance Officer in Jacksonville, FL
    Current Employee - AML Compliance Officer in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Good benefits, opportunity for advancement, professional work environment, flexible hours, paid for performance, nice office facility, free parking, on site cafeteria

    Cons

    Large firm - difficult to get quick decisions, highly regulated - always responding to an audit or regulatory request in addition to daily task,

    Advice to Management

    Encourage HR sponsored internal recruiting - opportunities are available but there is little HR support beyond the specific job posting found by the employee, publish job share opportunities, better utilize internal job skill data base,


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