Bank of America Reviews in Kansas City, MO | Glassdoor

Bank of America Kansas City Reviews

38 reviews

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Kansas City, MO

3.4
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
20 Ratings

38 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Relationship Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker/Digital Ambassador in Kansas City, MO
    Current Employee - Relationship Banker/Digital Ambassador in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Great Benefits, Pay is Okay, Banker's hours are great.

    Cons

    People are moved from branches often and customers are always upset and take it out on you.


  2. Helpful (1)

    "Customer Service Representative (Teller)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kansas City, MO
    Current Employee - Customer Service Representative in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America part-time (More than a year)

    Pros

    Good 401K. Matching up to 5%. Great medical insurance plan. Off on holidays. Great pay.

    Cons

    Been with the bank two years and they cut hours every year. From 40 hours to 30 and about to go 20. Difficult to use vacation days on the days you want because your coworker has been there longer and gets to choose the days before you do. Same thing on sick days too. Manager tries every way they can to drag you in to work. Don't have enough employees so it makes it hard for the bank to operate if someone's on vacation or sick.

    Advice to Management

    It hurts the sales numbers when you want people to use electronics all the time.

  3. "Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Kansas City, MO
    Current Employee - Relationship Manager in Kansas City, MO

    I have been working at Bank of America (More than a year)

    Pros

    The benefits are amazing! I have medical, dental, vision, childcare reimbursement, flex for childcare. they also offer tuition reimbursement and adoption reimbursement. My managers have both been great.

    Cons

    Short staffing at almost all the centers.


  4. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and top notch technology

    Cons

    Always changing. Never consistent message for employees or customers.

    Advice to Management

    6 day work week is not great for work/life balance.


  5. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Kansas City, MO
    Current Employee - Teller in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    This company contributes to liberal organizations, and it offers benefits and competitive wages for all employees. When the tellers got a raise, it applied to every single teller.

    Cons

    Depends on your manager- all time off must be approved by your manager, if you don't have an understanding and supportive manager then your experience won't be as good. If you work there three years and everyone in your position suddenly gets a raise, you might be paid the same as someone who just started- you must ask for what you want!

    Advice to Management

    I don't have any advice, I think your experience working for the bank depends on your manager. I think BOA tries to make their work environment fair and constructive but there are bad managers in every company.


  6. "Relationship Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Kansas City, MO
    Current Employee - Relationship Banker in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team environment and opportunity for quarterly bonuses. I enjoy taking advantage of the tuition reimbursement.

    Cons

    I can't seem to find any.


  7. Helpful (4)

    "Branch Manager - No support from upper management, degrading, demoralizing, intentionally burning out good people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banking Center Manager II in Kansas City, MO
    Former Employee - Banking Center Manager II in Kansas City, MO
    Doesn't Recommend
    Negative Outlook

    I worked at Bank of America full-time (More than a year)

    Pros

    The benefits were great. The position also provided great work/life balance and the pay was good.

    Cons

    The onboarding was horrendous. The time was mostly spent in front of a computer with training modules for 3 months. The branch manager I was shadowing was supposed to be much more hands on with my training; however, the cut backs in staffing prevented this from happening. This lead to many questions and trial by error once in the actual position itself.

    At the market manager level, there were many false promises and lack of insight to issues at hand. The overall message was to perform at a high level at all costs and concerns were ignored. There was no guidance from my manager and morale overall was very low for the market. Praise was rarely given, but criticism was delivered often.

    Through the brilliance of cutting back on staffing, this caused many branches to run a skeleton crew. If one person called of sick, it caused a major disruption in the performance of the center on that particular day and there was little to no hope of getting help anywhere else. Cut backs on staffing also raised the risk of becoming less operationally sound and an increase probabliy of internal and external risk. As staff members quit, in many cases, branches had to run with just 1 teller opreating both lobby and drive through. These tellers had no time for breaks. I am not sure why there were not more OSHA complaints filed. All the while, there was the constant pressure of performing at a high level which demoralized staff.

    I would not recommend anyone to apply to Bank of America from the outside into any management position. Tragically, it is a corporation in every sense of the word. Market managers press very hard and take little into consideration the circumstances each branch faced. While there is a statement that people matter, in truth, money and performance matters above all else. Unless the mangement styles drastically changes putting the focus back on staffing and people, stay away from this bank. Better opportunities lie with other organizations.

    Advice to Management

    Drive the focus to your people. Take into consideration the overwhelming circumstances the bank has placed on its people at the banking center level. Listen to those who work the front lines and less to the higher ups whom have either never worked in a banking center or its been 20 years since they have. Set policies that make sense, make people feel as though they are valued, and dismiss those who place unrealistic expectations on their staff and are quick to disciplinary action. Inspire your people instead of dictate. Listen instead of talking over your people.

  8. "Extreme Micro management!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Kansas City, MO
    Former Employee - Personal Banker in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Hours are great for someone with a family. 16 weeks of paternity leave. Good benefits. Other than that there isn't any other pros

    Cons

    If you love to be micro managed this company is for you. Management can't just leave you alone to do your job. They tell you on your interview that you'll have at least 1 Saturday off a month. Yeah that doesn't happen. Unattainable goals. They hire leadership(If you even want to call it that) from outside companies that have no clue what they're doing.

    Advice to Management

    Hire from within and only from within. Develop a LEADERSHIP program because all they do is hire Managers to Micro Manage.


  9. "bofa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Kansas City, MO
    Former Employee - Administrative Assistant in Kansas City, MO
    Recommends
    Neutral Outlook

    I worked at Bank of America part-time (More than 10 years)

    Pros

    great for working moms with family

    Cons

    not a lot of jobs in the kc mo area

    Advice to Management

    none


  10. Helpful (1)

    "intern"

    StarStarStarStarStar
    Current Intern - Anonymous Intern in Kansas City, MO
    Current Intern - Anonymous Intern in Kansas City, MO
    Recommends
    Positive Outlook

    I have been working at Bank of America as an intern (Less than a year)

    Pros

    great, dece, hard work , training was wonderful

    Cons

    sometime felt over aprreciated than i was so in return they expected way more

    Advice to Management

    none


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