Bank of America Reviews in Kansas City, MO | Glassdoor

Bank of America Kansas City Reviews

Updated November 27, 2018
53 reviews

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Kansas City, MO Area

3.2
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
24 Ratings

53 Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 515 reviews)

  • "Lack of communication in upper management" (in 448 reviews)

More Pros and Cons

  1. "Excellent Team Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - ADP Summer Analyst in Kansas City, KS
    Former Intern - ADP Summer Analyst in Kansas City, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America as an intern (Less than a year)

    Pros

    They really take care of you as an employee. They make sure you are put in a position to succeed, just make sure you capitalize on the opportunity because it will go a long way.

    Cons

    They are making a transition to more automated banking, and in result costumers are not happy with the quality of care.


  2. Helpful (2)

    "Micro management at its finest."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Kansas City, MO
    Current Employee - Relationship Manager in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Bank hours and bank holidays. Good insurance as well.

    Cons

    Saturday’s, poor management, asinine strategies and procedures being put into place. Management is trying to turn the bankers into salesmen. Which would be fine if they paid us like salesmen. The commission structure is a joke. If I’m going to be making outbound sales calls, thinly veiled as a “relationship call”, at least make it worth my while. Other outbound sales jobs pay 4x the commission.

    Advice to Management

    Get a clue.

  3. "Relationship Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker/Digital Ambassador in Kansas City, MO
    Current Employee - Relationship Banker/Digital Ambassador in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Great Benefits, Pay is Okay, Banker's hours are great.

    Cons

    People are moved from branches often and customers are always upset and take it out on you.


  4. "bank teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mission, KS
    Former Employee - Anonymous Employee in Mission, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    good pay for college student

    Cons

    bad upper management, bad customer service from managers

    Advice to Management

    listen to customers


  5. Helpful (1)

    "Customer Service Representative (Teller)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kansas City, MO
    Current Employee - Customer Service Representative in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America part-time (More than a year)

    Pros

    Good 401K. Matching up to 5%. Great medical insurance plan. Off on holidays. Great pay.

    Cons

    Been with the bank two years and they cut hours every year. From 40 hours to 30 and about to go 20. Difficult to use vacation days on the days you want because your coworker has been there longer and gets to choose the days before you do. Same thing on sick days too. Manager tries every way they can to drag you in to work. Don't have enough employees so it makes it hard for the bank to operate if someone's on vacation or sick.

    Advice to Management

    It hurts the sales numbers when you want people to use electronics all the time.


  6. "Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Kansas City, MO
    Current Employee - Relationship Manager in Kansas City, MO

    I have been working at Bank of America (More than a year)

    Pros

    The benefits are amazing! I have medical, dental, vision, childcare reimbursement, flex for childcare. they also offer tuition reimbursement and adoption reimbursement. My managers have both been great.

    Cons

    Short staffing at almost all the centers.


  7. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Kansas City, KS
    Current Employee - Teller in Kansas City, KS
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Hours!! Friendly enjoyable work environment . Good training based on learning speed. Good advancement opportunities . Rewards ! Pto and sick time!

    Cons

    A lot of pressure to hit numbers and be 100% accurate. Work 6 days. Higher ups surprise visits are frequent and regular audits.

    Advice to Management

    Give more encouragement !

  8. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and top notch technology

    Cons

    Always changing. Never consistent message for employees or customers.

    Advice to Management

    6 day work week is not great for work/life balance.


  9. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Kansas City, MO
    Current Employee - Teller in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    This company contributes to liberal organizations, and it offers benefits and competitive wages for all employees. When the tellers got a raise, it applied to every single teller.

    Cons

    Depends on your manager- all time off must be approved by your manager, if you don't have an understanding and supportive manager then your experience won't be as good. If you work there three years and everyone in your position suddenly gets a raise, you might be paid the same as someone who just started- you must ask for what you want!

    Advice to Management

    I don't have any advice, I think your experience working for the bank depends on your manager. I think BOA tries to make their work environment fair and constructive but there are bad managers in every company.


  10. "Relationship Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Kansas City, MO
    Current Employee - Relationship Banker in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team environment and opportunity for quarterly bonuses. I enjoy taking advantage of the tuition reimbursement.

    Cons

    I can't seem to find any.


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