Bank of America Reviews in Knoxville, TN | Glassdoor

Bank of America Knoxville Reviews

Updated July 11, 2017
2 reviews

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Knoxville, TN Area

1.4
StarStarStarStarStar
Recommend to a friend
Approve of CEO
Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
1 Rating

2 Employee Reviews

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Pros
Cons
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  1. Helpful (2)

    "Love the compnay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Center Operations Manager in Knoxville, TN
    Current Employee - Financial Center Operations Manager in Knoxville, TN
    Recommends
    Positive Outlook

    I have been working at Bank of America full-time (More than 8 years)

    Pros

    It would be a challenge to find a company with better benefits when employeed for work inside of a financial center. I cannot brag enough about the wonderful benefits I receive as an employee.

    Cons

    As you can expect with any corporation of this size, there are some disconnects. With having to consult with so many departments to take care of our customers, it is sometimes difficult. There is a lot that is out of the hands of the employees that work face to face with customers. Although we desire to help a customer, with their credit card issue for instance, we cannot- we have to get on the phone and rely on antoher associate to take care of the issue. Although it is the associate on the phone who has control of the situation, it is a direct relection on the associate who is sitting in front of the cusotmer. This has more impact than one might expect becuase customer satisfaction ratings have an impact of quarterly financial compensation.


  2. "VP Sr Systems Enineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Senior Systems Engineer in Knoxville, TN
    Former Employee - Vice President Senior Systems Engineer in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Independent work environment for all

    Cons

    No longer allows remote employment

    Advice to Management

    Allow workers to continue to work remotely


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