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Las Vegas, NV Area"Employee Friendly work life balance" (in 1253 reviews)
"Great benefits great work place" (in 2212 reviews)
"No work-life balance when you work 6 days a week" (in 523 reviews)
"Don't get a lot of support from upper management" (in 458 reviews)
I have been working at Bank of America full-time (Less than a year)
Pros
Great environment, values, benefits
Cons
There is none. You will love it.
Advice to Management
Keep up the good work
I have been working at Bank of America full-time (More than a year)
Pros
Great benefits, decent pay.
Cons
Internal candidates should be top priority when looking for candidates to fill higher positions. Outside candidates seem to be hired in roles where it typically takes someone at least a year of experience to obtain.
I worked at Bank of America full-time (More than a year)
Pros
Great company, the benefots are very good. Lots of room for promotion
Cons
There actually arent very many downsides
I worked at Bank of America full-time (More than a year)
Pros
Vacation, Bank Holidays, Health Benefits
Cons
They use the words "fast-paced" to describe the FC environment. They should instead say "cattle call of disgruntled customers who are pissed because of being neglected or basic needs being met" Worse than the DMV stereotype.
Advice to Management
Terrible place to work. Corporate is so disconnected from the day-to-day goings on inside their Financial Centers that basic customer needs get neglected. On my last day, a conversation between a Relationship Banker and Operations Manager resulted in them both deciding to be unavailable for a customer, who just needed a temporary debit card, because that customer would have had to be put "in session" and therefore would receive a survey of their satisfaction of the Financial Center. Both the RB & OM agreed that this should be avoided because they speculated that this individual, already dissatisfied with BoA, would provide low scores, resulting in the overall branch being adversely effected; they could not afford that low survey score. Gross. To be fair, they were probably right. Bank of America visits are often worse than the stereotype of visiting the DMV; worse even, because at least at the DMV you can take a number and have a seat. There was a time an old man actually fell down and hit his head because he was standing in line waiting so long. An ambulance took him to the hospital.
Upper management has no clue they are nurturing an environment in which simple needs and requests go neglected in fear of low satisfaction scores; and if they do know this, shame on them. They either don't know, or don't care that, customer wait times alone result in poor satisfaction scoring which hit banks hard spawning a neglectful & paranoid environment. Also, things like where to route which questions from clients was not part of training, and not knowing simple things like that makes an enormous difference. Instead, training is a prolonged period (a few weeks to over a month) of just sitting, starting at documents, of which, less than 20% have anything to do with how to successfully fulfill the daily duties of the job.
Working here, I was harassed & verbally abused by customers (out of their frustration with BoA), and bullied by my co-workers. The pressure that everyone is under made them extremely impatient. I was a newcomer who barely understood up from down in that place, and they demanded that I be faster. Take care of the customers faster, complete closing procedures faster, go on my break "right now, this instant! or else I won't get one". You would think a simple solution would be to have breaks & lunches scheduled. But simple solutions don't get implemented in this place because everyone there barely makes it through the day, every day, because they are not staffed to thrive. They are staffed to barely complete the bare minimum of tasks required to get through the day. There are many occasions in which my FCOM looked as if she would literally pin out her own hair because she was so stressed.
I would urge management to properly staff the FCs appropriately. I would never work here again. It was the worst job I've ever had.
Helpful (1)
I have been working at Bank of America full-time (More than 5 years)
Pros
Good pay and great benefits
Cons
Many challenges to performing day to day functions that should be easy ; lots of micromanagement
Advice to Management
Listen and focus more on what employees have to say instead of micro managing to spreadsheets
I worked at Bank of America full-time (More than 5 years)
Pros
Money was the best option from this job also with the bonus included at the end of year. Also when
Cons
Hours are really hard on your body and the work/life balance can get out of control at the time. also
Advice to Management
Nothing
I have been working at Bank of America full-time (More than 3 years)
Pros
standard business hours so you get to have weekends free
work team has been like a second family
lots of room to move up
Cons
There have been a lot of changes very quickly resulting in lots of angry customers getting mad at employees
Advice to Management
please fix computer systems before pushing such high standards for employees, it is so hard meeting your goals when your computer wants to crash in the middle of what you are doing
I have been working at Bank of America part-time (More than a year)
Pros
BofA is known for its great pay and compliance training for its employees
Cons
There is alot of redtape considering the interview process, moving up into a higher position or within the company
I have been working at Bank of America full-time (More than 5 years)
Pros
Only good thing about this job is benefits.
Cons
No empathy for employees and clear favoritism, every job has them but at bank of america it is extremely noticeable, way too much brown nosing.
Advice to Management
treat your employees better
I have been working at Bank of America full-time
Pros
Solid benefits, great director and respectful staff environment.
Cons
No growth opportunities! No one single Team Manager opening in six years! One of the directors manages by intimidation, she's a short blonde who few people respect. We would all be better off without her here.
Advice to Management
Hire managers that know the importance of developing the non-exempt staff. Remind the Team Managers that their job is to be there for the staff. We are not an interuption , we are the reason they have jobs!
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