Bank of America Reviews in Las Vegas, NV | Glassdoor

Bank of America Las Vegas Reviews

Updated December 7, 2018
86 reviews

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Las Vegas, NV Area

3.3
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
42 Ratings

86 Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 515 reviews)

  • "Lack of communication in upper management" (in 448 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Las Vegas, NV
    Current Employee - Client Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Great environment, values, benefits

    Cons

    There is none. You will love it.

    Advice to Management

    Keep up the good work


  2. "Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Las Vegas, NV
    Former Employee - Relationship Manager in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Great company, the benefots are very good. Lots of room for promotion

    Cons

    There actually arent very many downsides

  3. "Terrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Las Vegas, NV
    Former Employee - Client Service Representative in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Vacation, Bank Holidays, Health Benefits

    Cons

    They use the words "fast-paced" to describe the FC environment. They should instead say "cattle call of disgruntled customers who are pissed because of being neglected or basic needs being met" Worse than the DMV stereotype.

    Advice to Management

    Terrible place to work. Corporate is so disconnected from the day-to-day goings on inside their Financial Centers that basic customer needs get neglected. On my last day, a conversation between a Relationship Banker and Operations Manager resulted in them both deciding to be unavailable for a customer, who just needed a temporary debit card, because that customer would have had to be put "in session" and therefore would receive a survey of their satisfaction of the Financial Center. Both the RB & OM agreed that this should be avoided because they speculated that this individual, already dissatisfied with BoA, would provide low scores, resulting in the overall branch being adversely effected; they could not afford that low survey score. Gross. To be fair, they were probably right. Bank of America visits are often worse than the stereotype of visiting the DMV; worse even, because at least at the DMV you can take a number and have a seat. There was a time an old man actually fell down and hit his head because he was standing in line waiting so long. An ambulance took him to the hospital.

    Upper management has no clue they are nurturing an environment in which simple needs and requests go neglected in fear of low satisfaction scores; and if they do know this, shame on them. They either don't know, or don't care that, customer wait times alone result in poor satisfaction scoring which hit banks hard spawning a neglectful & paranoid environment. Also, things like where to route which questions from clients was not part of training, and not knowing simple things like that makes an enormous difference. Instead, training is a prolonged period (a few weeks to over a month) of just sitting, starting at documents, of which, less than 20% have anything to do with how to successfully fulfill the daily duties of the job.

    Working here, I was harassed & verbally abused by customers (out of their frustration with BoA), and bullied by my co-workers. The pressure that everyone is under made them extremely impatient. I was a newcomer who barely understood up from down in that place, and they demanded that I be faster. Take care of the customers faster, complete closing procedures faster, go on my break "right now, this instant! or else I won't get one". You would think a simple solution would be to have breaks & lunches scheduled. But simple solutions don't get implemented in this place because everyone there barely makes it through the day, every day, because they are not staffed to thrive. They are staffed to barely complete the bare minimum of tasks required to get through the day. There are many occasions in which my FCOM looked as if she would literally pin out her own hair because she was so stressed.

    I would urge management to properly staff the FCs appropriately. I would never work here again. It was the worst job I've ever had.


  4. Helpful (1)

    "Merrill Edge FSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Solutions Advisor in Las Vegas, NV
    Current Employee - Financial Solutions Advisor in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Good pay and great benefits

    Cons

    Many challenges to performing day to day functions that should be easy ; lots of micromanagement

    Advice to Management

    Listen and focus more on what employees have to say instead of micro managing to spreadsheets


  5. "It was cool"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Las Vegas, NV
    Former Employee - Personal Banker in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Money was the best option from this job also with the bonus included at the end of year. Also when

    Cons

    Hours are really hard on your body and the work/life balance can get out of control at the time. also

    Advice to Management

    Nothing


  6. "Changing a lot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Las Vegas, NV
    Current Employee - Client Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    standard business hours so you get to have weekends free
    work team has been like a second family
    lots of room to move up

    Cons

    There have been a lot of changes very quickly resulting in lots of angry customers getting mad at employees

    Advice to Management

    please fix computer systems before pushing such high standards for employees, it is so hard meeting your goals when your computer wants to crash in the middle of what you are doing


  7. "Great Pay for the Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time (More than a year)

    Pros

    BofA is known for its great pay and compliance training for its employees

    Cons

    There is alot of redtape considering the interview process, moving up into a higher position or within the company

  8. "Bank of america"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Services Specialist in Las Vegas, NV
    Current Employee - Digital Services Specialist in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Only good thing about this job is benefits.

    Cons

    No empathy for employees and clear favoritism, every job has them but at bank of america it is extremely noticeable, way too much brown nosing.

    Advice to Management

    treat your employees better


  9. "PREFERRED CLIENT SERVICES II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PS II in Las Vegas, NV
    Current Employee - PS II in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time

    Pros

    Solid benefits, great director and respectful staff environment.

    Cons

    No growth opportunities! No one single Team Manager opening in six years! One of the directors manages by intimidation, she's a short blonde who few people respect. We would all be better off without her here.

    Advice to Management

    Hire managers that know the importance of developing the non-exempt staff. Remind the Team Managers that their job is to be there for the staff. We are not an interuption , we are the reason they have jobs!


  10. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Client Service Representative in Las Vegas, NV
    Current Employee - Senior Client Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Bank of America provides sufficient training to be successful. Plenty of job opportunities, and the benefits are excellent.

    Cons

    Surveys are benefitial in individual growth. The frustrating part is how much a survey graded less than 90% weighs so

    Advice to Management

    Keep up the good work


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