Bank of America Las Vegas Reviews

Pros

Great environment, values, benefits

Advice to Management

Keep up the good work

Pros

Great benefits, decent pay.

Pros

Great company, the benefots are very good. Lots of room for promotion

Pros

Vacation, Bank Holidays, Health Benefits

Advice to Management

Terrible place to work. Corporate is so disconnected from the day-to-day goings on inside their Financial Centers that basic customer needs get neglected. On my last day, a conversation between a Relationship Banker and Operations Manager resulted in them both deciding to be unavailable for a customer, who just needed a temporary debit card, because that customer would have had to be put "in session" and therefore would receive a survey of their satisfaction of the Financial Center. Both the RB & OM agreed that this should be avoided because they speculated that this individual, already dissatisfied with BoA, would provide low scores, resulting in the overall branch being adversely effected; they could not afford that low survey score. Gross. To be fair, they were probably right. Bank of America visits are often worse than the stereotype of visiting the DMV; worse even, because at least at the DMV you can take a number and have a seat. There was a time an old man actually fell down and hit his head because he was standing in line waiting so long. An ambulance took him to the hospital.

Upper management has no clue they are nurturing an environment in which simple needs and requests go neglected in fear of low satisfaction scores; and if they do know this, shame on them. They either don't know, or don't care that, customer wait times alone result in poor satisfaction scoring which hit banks hard spawning a neglectful & paranoid environment. Also, things like where to route which questions from clients was not part of training, and not knowing simple things like that makes an enormous difference. Instead, training is a prolonged period (a few weeks to over a month) of just sitting, starting at documents, of which, less than 20% have anything to do with how to successfully fulfill the daily duties of the job.

Working here, I was harassed & verbally abused by customers (out of their frustration with BoA), and bullied by my co-workers. The pressure that everyone is under made them extremely impatient. I was a newcomer who barely understood up from down in that place, and they demanded that I be faster. Take care of the customers faster, complete closing procedures faster, go on my break "right now, this instant! or else I won't get one". You would think a simple solution would be to have breaks & lunches scheduled. But simple solutions don't get implemented in this place because everyone there barely makes it through the day, every day, because they are not staffed to thrive. They are staffed to barely complete the bare minimum of tasks required to get through the day. There are many occasions in which my FCOM looked as if she would literally pin out her own hair because she was so stressed.

I would urge management to properly staff the FCs appropriately. I would never work here again. It was the worst job I've ever had.

Pros

Good pay and great benefits

Advice to Management

Listen and focus more on what employees have to say instead of micro managing to spreadsheets

Pros

Money was the best option from this job also with the bonus included at the end of year. Also when

Advice to Management

Nothing

Pros

standard business hours so you get to have weekends free
work team has been like a second family
lots of room to move up

Advice to Management

please fix computer systems before pushing such high standards for employees, it is so hard meeting your goals when your computer wants to crash in the middle of what you are doing

Pros

BofA is known for its great pay and compliance training for its employees

Pros

Only good thing about this job is benefits.

Advice to Management

treat your employees better

Pros

Solid benefits, great director and respectful staff environment.

Advice to Management

Hire managers that know the importance of developing the non-exempt staff. Remind the Team Managers that their job is to be there for the staff. We are not an interuption , we are the reason they have jobs!