Bank of America Reviews in Los Angeles, CA | Glassdoor

Bank of America Los Angeles Reviews

Updated September 6, 2018
1,094 reviews

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Los Angeles, CA Area

3.3
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
504 Ratings

1,094 Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 503 reviews)

  • "Communication with upper management can be difficult" (in 439 reviews)

More Pros and Cons

  1. Helpful (2)

    "eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Torrance, CA
    Current Employee - Relationship Manager in Torrance, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    good benefits
    alright pay
    good products
    great sales tools

    Cons

    sales goals are crazy
    pressure to reach sales at all cost
    they put sales goals on your back all day

    Advice to Management

    if you are on vacation pro rate the goals for the week you are off


  2. "Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Processor in Los Angeles, CA
    Former Employee - Mortgage Loan Processor in Los Angeles, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 8 years)

    Pros

    Location, staff was great. I really liked this job.

    Cons

    Salary was not the best and all over the place. Do not get raises.

  3. "Don’t let the bank fool you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Brea, CA
    Former Employee - Client Service Representative in Brea, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Great benefits and some great people to work with

    Cons

    Upper management is awful! The customers treat the call center reps terribly. Cursing, calling bad names, and managers don’t care to assist or care about their employees. The hold times are awful to begin with, policies are out of whack. No wonder customers are so mad. 90 minute hold times?!?!? There is never any management support when you need them. Customers even complain about the banking centers also, that they are even WORSE in the financial centers. They give pushback to all their customers

    Advice to Management

    Care more about your employees, and you will get more people that care in return. Also hire better managers that actually help their teams


  4. "Mortgage Loan Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Clerk in Simi Valley, CA
    Former Employee - Mortgage Clerk in Simi Valley, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Bank of America offers great opportunities for those willing to work hard by providing their associates the required training and support. Their core values in transparency and accountability have made them one of the most successful banking institutions.

    Cons

    Many of the more desirable Bank of America positions are beyond the driving distance or is located in another state.

    Advice to Management

    Valuing communication and employee feedback.


  5. "Micro management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Thousand Oaks, CA
    Current Contractor - Anonymous Contractor in Thousand Oaks, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bank of America as a contractor (More than a year)

    Pros

    Doesn't require being technical at all

    Cons

    strict work hours, no option for working from home, micromanagement , no over time even if you work extra hours , good coworker but definitely not good management


  6. "avp military unit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President Researcher III in Brea, CA
    Current Employee - Assistant Vice President Researcher III in Brea, CA
    Recommends
    Positive Outlook

    I have been working at Bank of America part-time (More than 8 years)

    Pros

    Great job right way to help the military community

    Cons

    to far from home

    Advice to Management

    n/a


  7. "Great job if you like being a verbal punching bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative (Teller) in Dana Point, CA
    Former Employee - Client Service Representative (Teller) in Dana Point, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America part-time (Less than a year)

    Pros

    Tellers are paid better than the majority of those from other banks, 401k with easy access to a financial advisor if you work at a branch with a Merrill Edge employee, easy to work hours (branches are generally 9-5 or 10-6)

    Cons

    You are the most visible employee so naturally you are blamed for everything and take most of the heat from customers, BoA has been cutting back on the number of tellers they employ so it is likely you may be the only one quite often and trying to deal with a pissed off customer with a huge line of people behind them can be very frustrating. They also push sales very hard on you and gove daily quotas just to add on top of that. Tellers also get no commission, the bankers and managers get to reap all those rewards.

    Advice to Management

    Be more involved with the day to day operations, you're too understaffed to sit in your office all day.

  8. Helpful (1)

    "Relationship Manager - Too Sales Oriented"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Los Angeles, CA
    Current Employee - Relationship Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    The benefits are nice, full medical, preferred rewards platinum benefits which include 30 free stock trades a month and premium accounts/credit cards with no fees. Its a great feeling being able to help clients with their finances when they need guidance.

    Cons

    The job is way to focused on sales. Management wants you to push out credit cards and accounts to every customer that walks in the door, regardless if they are 95 years old and cannot even manage a basic checking account. If you are not a top producer (and even if you are and your colleagues are not) you will be forced to join "shaming calls" where you explain why you didn't apply for x amount of credit cards that day. You also have to fill out about 5 papers for every customer you help, regardless if you were just helping them reset a pin number or replace a debit card. One paper is a screenshot of their account activity, another paper is a checklist that certifies the customer agreed to open an account/credit card and you gave them the proper disclosures, another paper with an explanation of why or why did you not enroll the customer in online banking, etc etc. My negative review is largely based on bad management so it could be different for you. But I've worked for 4-5 different managers and they are all the same. They are just crapping down the corporate ladder and you just happen to be under them, catching it all.

    Advice to Management

    Focus on what the company claims to be core values which is assisting clients and improving their financial journey. If you make this your top priority and less number oriented, the sales will come natural and employee morale will be much higher. This is coming from a top performer both in my branch and my market.


  9. "Creative Video Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Videographer/Editor in Los Angeles, CA
    Current Employee - Videographer/Editor in Los Angeles, CA
    Recommends
    Positive Outlook

    I have been working at Bank of America part-time (More than a year)

    Pros

    Great vision for the development of creativity

    Cons

    Not too much activity sometimes

    Advice to Management

    Invest more in video and promotion


  10. "Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Brea, CA
    Former Employee - Manager in Brea, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    The benefits are worth the work.

    Cons

    It does not matter how hard you work, it’s who you know.

    Advice to Management

    Just like the customers, employees are more than just numbers.


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