Bank of America Los Angeles Reviews

Cons

sales goals are crazy
pressure to reach sales at all cost
they put sales goals on your back all day

Cons

Salary was not the best and all over the place. Do not get raises.

Cons

Upper management is awful! The customers treat the call center reps terribly. Cursing, calling bad names, and managers don’t care to assist or care about their employees. The hold times are awful to begin with, policies are out of whack. No wonder customers are so mad. 90 minute hold times?!?!? There is never any management support when you need them. Customers even complain about the banking centers also, that they are even WORSE in the financial centers. They give pushback to all their customers

Cons

Many of the more desirable Bank of America positions are beyond the driving distance or is located in another state.

Cons

strict work hours, no option for working from home, micromanagement , no over time even if you work extra hours , good coworker but definitely not good management

Cons

to far from home

Cons

You are the most visible employee so naturally you are blamed for everything and take most of the heat from customers, BoA has been cutting back on the number of tellers they employ so it is likely you may be the only one quite often and trying to deal with a pissed off customer with a huge line of people behind them can be very frustrating. They also push sales very hard on you and gove daily quotas just to add on top of that. Tellers also get no commission, the bankers and managers get to reap all those rewards.

Cons

The job is way to focused on sales. Management wants you to push out credit cards and accounts to every customer that walks in the door, regardless if they are 95 years old and cannot even manage a basic checking account. If you are not a top producer (and even if you are and your colleagues are not) you will be forced to join "shaming calls" where you explain why you didn't apply for x amount of credit cards that day. You also have to fill out about 5 papers for every customer you help, regardless if you were just helping them reset a pin number or replace a debit card. One paper is a screenshot of their account activity, another paper is a checklist that certifies the customer agreed to open an account/credit card and you gave them the proper disclosures, another paper with an explanation of why or why did you not enroll the customer in online banking, etc etc. My negative review is largely based on bad management so it could be different for you. But I've worked for 4-5 different managers and they are all the same. They are just crapping down the corporate ladder and you just happen to be under them, catching it all.

Cons

Not too much activity sometimes

Cons

It does not matter how hard you work, it’s who you know.