Bank of America Merchant Services Reviews | Glassdoor

Bank of America Merchant Services Reviews

Updated Aug 16, 2019

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Found 293 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
57%
Recommend to a Friend
60%
Approve of CEO
Tim Tynan
152 Ratings
Pros
Cons
  • "BAMS listens to feedback and seeks the make fact based decisions from my experience (8 years with BAMS plus 19 with Bank of America before that)(in 13 reviews)

  • "Low base salary, confusing comp plan, no advancement opportunities(in 12 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (3)

    "Great Place to work - Highly Recommend!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Sales Leader in Miami, FL
    Recommends
    Approves of CEO

    I have been working at Bank of America Merchant Services full-time for more than 10 years

    Pros

    One of the fastest moving industries - provides sales associates an opportunity at "business ownership", and opportunity to reap what you sow $. Engaged with employees, they listed to feedback and take action. Client centric, evolving technology, GREAT people. Amazing bank partnership.

    Cons

    Sales is not for everyone: You must be a self-disciplined, organized, person with a HUNGER to compete and succeed, while ALWAYS doing what's right. Put others ahead of yourself - is that a con?? maybe not for YOU! :)

    Advice to Management

    Keep listening to and putting associates FIRST.

    Bank of America Merchant Services2019-01-19
  2. "Great job"

    StarStarStarStarStar
    Former Employee - Prefer Not to Say 
    Approves of CEO

    I worked at Bank of America Merchant Services full-time

    Pros

    great people with a desire to do well.

    Cons

    Wasn't in sales, but that seemed like a rough place to be.

    Bank of America Merchant Services2019-07-10
  3. "Good to do but not for more than a year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Coordinator 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America Merchant Services full-time for more than a year

    Pros

    well paying job for what you actually do.

    Cons

    Gets very repetitive and boring at times

    Bank of America Merchant Services2019-08-16
  4. "Great work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President Marketing in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Bank of America Merchant Services full-time for more than 3 years

    Pros

    great work life balance, good salary

    Cons

    not many opportunities for advancement

    Bank of America Merchant Services2019-07-30
  5. "Good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America Merchant Services full-time for more than 3 years

    Pros

    Good teammates, flexible schedule

    Cons

    Information doesn’t always trickle down, minimal salary increases

    Bank of America Merchant Services2019-06-22
  6. "A Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America Merchant Services full-time for more than 3 years

    Pros

    Great pay, understanding higher ups, room for growth.

    Cons

    A lot of hard work, but it pays off.

    Bank of America Merchant Services2019-05-30
  7. "Small company feel in a larger company environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Salesforce Administrator in Hagerstown, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America Merchant Services full-time for more than 5 years

    Pros

    Company is proactive about making changes

    Cons

    Changes are very slow in coming into fruition, and company direction can change unexpectedly

    Advice to Management

    Maintain focus on overall company direction

    Bank of America Merchant Services2019-05-24
  8. Helpful (2)

    "Not a bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Consultant 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America Merchant Services full-time for more than 3 years

    Pros

    Great work hours and work from home

    Cons

    Terrible leadership, pressured sales goals

    Advice to Management

    Please make sure you treat employees equally.

    Bank of America Merchant Services2019-05-07
  9. Helpful (3)

    "Extremely poor senior leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America Merchant Services full-time for more than 5 years

    Pros

    Bank of America brand, partnership with First Data

    Cons

    Senior leadership at the top doesn't recognize the dysfunctional second line leaders in place running the sales organization. Front line leaders do their capable best, but the sales force lacks the tools, direction and support necessary to be successful, which has driven such high turnover in the Business Consultant roles, most notably in Business Banking. Senior leadership drives with intimidation and fear and lacks...

    Show More
    Bank of America Merchant Services2019-04-01
  10. Helpful (1)

    "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Merchant Services Revenue Operations 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America Merchant Services full-time for more than 10 years

    Pros

    Great people-client focused- results driven organization

    Cons

    Nothing comes to mind at all

    Bank of America Merchant Services2019-03-15
Found 293 reviews