Bank of America Operation Reviews | Glassdoor

Bank of America Operation Reviews

Updated May 23, 2018
634 reviews

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Operation

3.6
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
282 Ratings

Employee Reviews

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Pros
Cons
  • Bonuses Training Work life balance (in 490 reviews)

  • Communication with upper management can be difficult (in 433 reviews)

More Pros and Cons

  1. "Sr Operations Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Analyst in Charlotte, NC
    Current Employee - Senior Operations Analyst in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    A great company with values

    Cons

    The adverse attitude of an individual does not spread across the organization. Because one or a few individuals is not a refkection of the company as a whole.


  2. "Stagnant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant - Strategy & Operations in Fort Worth, TX
    Current Employee - Consultant - Strategy & Operations in Fort Worth, TX
    Neutral Outlook

    I have been working at Bank of America full-time (More than 8 years)

    Pros

    They have great benefits. I have flexibility.

    Cons

    Lot of re-orgs. When you begin to settle and understand your processes everything changes and new contracts are introduced.

  3. "Benefits & career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Succasunna, NJ
    Current Employee - Operations Manager in Succasunna, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Great benefits for all employees

    Cons

    Less compensation in operations role


  4. "Understanding the Power of their People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Chicago, IL
    Former Employee - Operations Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Bank of America's senior leadership really seems to have a good feel for not only what their employees value, but how to do their best to provide opportunities to express those values. With that said, I found a lot could be done within the Bank as long as you (unfortunately) played typical office politics and learned to stay in your lane. There were plenty of opportunities to network where I was (GT&O - Treasury Management), but once again - it was a struggle to even get there.

    Cons

    Ultimately, the cons I saw within the bank's culture were more about specific people and groupings rather than fundamental, core value issues. In the end, I did not receive the support I had assumed I should have been afforded, and had no say in which projects I wanted to be a part of, or how I could even be considered for things in the future.
    As can be seen through a lot of different large organizations - you get what you put in, but in some cases the timing of what you will get out of it just didn't seem to be sufficient for me (over 7 years commitment).

    Advice to Management

    Continue to place trust and power in the people doing the jobs on a daily basis. Continue to act on the Voice of the Employee suggestions, as well as making it a fundamental part of your own self-analysis around whether you not only have the right people in the jobs currently, but are those people on the path of where they want to be, and how can you best help them.


  5. "Batch Operations Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Operations Analyst in Richmond, VA
    Former Employee - Senior Operations Analyst in Richmond, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 8 years)

    Pros

    Fair salaries, exceptional up-to-date processing tools, ITIL community, Wide varieties of opportunities, not only within batch/system operation on a large IBM Sysplex, as well as networking options.
    Start with a 3 week vacation/2 week sick leave. Purchased time off dependent on manager or director discretion. Health, Dental, Vision coverage normal.
    Work with satellite sites in Chester or Singapore.

    Cons

    Duties have grown to include numerous other departments without any time for one on one training. On the job training is limited due to lack of coverage. New upper management therefore current management has little to none communication with the very employees that allow them to shine.

    Advice to Management

    Communicate


  6. "Fantastic company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President - Operations Manager in Plano, TX
    Current Employee - Vice President - Operations Manager in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Great work - life balance

    Cons

    Some unrealistic expectations when it comes to deadlines

    Advice to Management

    Well done.


  7. "Great Company, and trying to imrpove!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Manager in Phoenix, AZ
    Current Employee - Senior Operations Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Benefits are great. Over time, you can have up to five weeks of vacation. Paternity/Maternity leave is 16 weeks, and the company has been doing a great job of keeping healthcare costs down.

    Cons

    It is a very large corporation, which can be a pro and a con. There are plenty of options for horizontal or upward movement, but it is also very competitive.

    Advice to Management

    Bring back the MyWork program and do not dismantle it.

  8. "Poor Company Culture, Long Hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Analyst in New York, NY
    Former Employee - Operations Analyst in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Competitive pay, good benefits, long term maternity/paternity leave

    Cons

    Hours, management, poor teammates/teamwork, hierarchy structure

    Advice to Management

    Catch up to other leading banks technology wise, reduce number of managers and increase number of teammates, work to encourage a more cohesive team environment


  9. "Machine Operator III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Machine Operator III in Dallas, TX
    Former Employee - Machine Operator III in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 8 years)

    Pros

    Great team, everyone was cool! Pay was great!!! Managers really cared about their employee, we had ice breakers and it was really fun!!!

    Cons

    Couldn’t get a higher promotion because I was already maxed out, haven’t gotten a raised in couple of years. But it’s all good, worked overtime in other departments that was my pay raise!!! It’s awesome that you’re able to work in a different department if they offer overtime.

    Advice to Management

    Should bring back cash bonuses!!!


  10. Helpful (3)

    "Amazing Benefits but Extreme Sales Pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Center Operations Manager in Boston, MA
    Current Employee - Financial Center Operations Manager in Boston, MA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Benefits are amazing (insurance, 401(k), even car insurance discounts.) The experience of meeting people and networking here is great if you want a job in banking. The room to move up in this company is also great. I started with the company as a teller 4 years ago and now I'm interviewing to be a branch manager. I've been a teller, banker, and now an assistant manager and the fact that they keep encouraging growth is a great part of this company.

    Cons

    The thing that really bothers me here is the EXTREME sales pressure. BOFA hides behind the whole "improving financial lives" to make employees feel good that they are doing the right thing for their customer. They really don't give a crap about their customers they want sales, sales, and more sales. It's never enough. Every night we are on a phone call until 5pm to tell market leadership "how many financial lives we improved in the day" Give me a break. If you get on the call and haven't done enough accounts or credit cards it's like you are on trial. The poor Relationship Managers are even under worse pressure. Constantly worried they will be fired if they "don't improve more financial lives" The company doesn't have realistic sales goals