Bank of America Operation Reviews | Glassdoor

Bank of America Operation Reviews

Updated August 13, 2018
650 reviews

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Operation

3.6
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
290 Ratings

Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 496 reviews)

  • "Communication with upper management can be difficult" (in 437 reviews)

More Pros and Cons

  1. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President, Operations Manager in Richardson, TX
    Current Employee - Assistant Vice President, Operations Manager in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Great Benefits and high level of focus on development

    Cons

    Very political, pay across teams is unequal


  2. "Going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Good/great pay, good benefits, 10 days of sick time (when you can manage to use it), vacation days (when you’re actually allowed to take it and not constantly rescheduling due to staffing issues)

    Cons

    Staffing (always running on the bare minimum but considered “fully staffed”), recognitions and awards have greatly declined, too much micromanagement, lack of support from executives, work/life balance is a joke (it can’t be considered an 8-5 job when you have calls til 7pm/ 7am morning meetings an hour away), inconsistency with job requirements from location to location, inconsistency with performance management

    Advice to Management

    Stop running hard working employees into the ground, stop claiming to be client centric when all you care about is $$ and would choose profit before customer satisfaction. Stop being cheap and actually pay enough associates to run the business like it should be ran and not make an associate do the job of 4 people

  3. "BofA VP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Operations in Charlotte, NC
    Current Employee - Vice President Operations in Charlotte, NC
    Approves of CEO

    I have been working at Bank of America full-time (More than 8 years)

    Pros

    401k matching of 5% is nice

    Cons

    Transparency on certain aspects of the job. Sick leave should be changed to PTO

    Advice to Management

    More competitive Salaries


  4. "Mostly is what you would expect"

    StarStarStarStarStar
    Current Employee - Financial Center Operations Manager
    Current Employee - Financial Center Operations Manager
    Neutral Outlook

    I have been working at Bank of America full-time (Less than a year)

    Pros

    The company talks a lot about developing employees, pretty straight forward work, and for a regulated industry there is still a good deal of autonomy.

    Cons

    Disconnect between desire to develop/retain people and ability to actually do it. Employees seem to burn out pretty quickly so either shuffle and make lateral moves or leave the company.


  5. "In Corporate America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Woodcliff Lake, NJ
    Former Employee - Operations Supervisor in Woodcliff Lake, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 8 years)

    Pros

    Flexibility, Compensation, Positive Environment, Organized. and PTO vacation and sick

    Cons

    Pay raises seldom to none and low targeted. Pushing sales products on customers.

    Advice to Management

    Keep up the good work!


  6. "Financial Center Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Financial Center Operations Manager in Charlotte, NC
    Current Employee - Financial Center Operations Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Great Benefits, Products to service customers, work life balance

    Cons

    Pay could be better
    kind of hard to move to other lines of businesses


  7. "A great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - GWIM Operation Consultant in Pennington, NJ
    Current Contractor - GWIM Operation Consultant in Pennington, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America as a contractor (Less than a year)

    Pros

    All around a great place to work. The culture and employees at this company were great. Treatment by the company was all around fantastic. Great pay. I had a very pleasant experience with management in general.

    Cons

    Sadly my contract ended earlier than expected. But I will certainly pursue a career with this company.

  8. "love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operation Representative in Dallas, TX
    Current Employee - Operation Representative in Dallas, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    great benefits, tuition reimbursement, dental

    Cons

    Not easy to move up


  9. "Loved my years there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Command Center Operations Support & Analysis
    Former Employee - Command Center Operations Support & Analysis
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Bank of America really cares for their associates' well being. They posses a comprehensive benefits package and the management philosophy is great: care for the associate and then associate will then care for the business, doing the right thing.

    Cons

    Sometimes, due to different reasons, the workload tends to be a little too high.


  10. Helpful (1)

    "Solid company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Consultant in Phoenix, AZ
    Current Employee - Operations Consultant in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Healthcare, availability to work from home part of the week, time off and a good work/life balance are the only reason why I'm here.

    Cons

    What I do doesn't feel all that rewarding, and recognition is far and few in between.

    Advice to Management

    Recognize your employees for what they do, thanking the general population in the meeting doesn't do that much, individual recognition goes a lot further.