Bank of America Operation Reviews | Glassdoor

Bank of America Operation Reviews

Updated October 16, 2018
657 reviews

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Operation

3.6
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
295 Ratings

Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 507 reviews)

  • "Lack of communication in upper management" (in 444 reviews)

More Pros and Cons

  1. "Financial center operations manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Center Operations Manager in Virginia Beach, VA
    Former Employee - Financial Center Operations Manager in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 8 years)

    Pros

    Excellent health benefits, diverse environment, care about employees, encourage voicing of concerns and welcomes organic feedback, equal opportunities to advance based on performance, child care reimbursement, great recognition program

    Cons

    Tough to advance in branch operations if not open to relocation


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - GWIM Senior Operations Representative in Pennington, NJ
    Current Employee - GWIM Senior Operations Representative in Pennington, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Good Benefits and job security

    Cons

    Low compensation; too focused on cutting expenses

    Advice to Management

    Listen to your employees and engage more

  3. "FCOM worth it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Center Operations Manager in Charlotte, NC
    Current Employee - Financial Center Operations Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Benefits are incredible. Easy hours, and if you're willing to work hard there is so much growth and potential for you.

    Cons

    Hard to hold employees accountable. It's so easy to call in or leave work. Pay for upper management in Financial Centers should be compensated better.


  4. "Senior Operations Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Operations Analyst in Jacksonville, FL
    Former Employee - Senior Operations Analyst in Jacksonville, FL
    Recommends
    Positive Outlook

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Some of the best people to work with. Coworkers become family. Great benefits, Able to relocate to many different cities.

    Cons

    Salary is low based on average salary with other companies. Hierarchy is terrible, upper management truly drops the ball when it comes to communication. HR needs to be revised when applying for jobs almost impossible to get feedback or response back regarding a interview

    Advice to Management

    listen to your staff more. Stop promoting people because there your friend instead promote off work ethic.


  5. Helpful (2)

    "Great advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Analyst in Dallas, TX
    Former Employee - Operations Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 8 years)

    Pros

    You are able to advance throughout the company quickly.

    Cons

    No matter the education or past experience, they are not willing to pay a decent salary. I worked there 10 years without a good salary advancement. I left the company to find there were companies willing to pay their employees.

    Advice to Management

    Pay employees their worth.


  6. "Culture is ever-changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President Operations Manager in Richardson, TX
    Current Employee - Assistant Vice President Operations Manager in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Excellent Benefits
    Very strong focus on ethics and compliance towards financial regulation
    CEO is VERY well respected and admired by employees

    Cons

    Every limited opportunities to advance within own line of business
    Very bad culture of "office politics"

    Advice to Management

    Quarterly employee engagement surveys instead of yearly.


  7. "Operations Team Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Team Manager in Dallas, TX
    Current Employee - Operations Team Manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Bank of America offers good benefits in comparison to other companies.

    Cons

    Bank of America often acquires other companies resulting in dual functions. This action necessitates unexpected lay offs.

  8. "Operation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operator in Dallas, TX
    Former Employee - Operator in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Have real good benefits for associate

    Cons

    I see is a great company

    Advice to Management

    Great company


  9. "Financial Center Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Center Operations Manager in Philadelphia, PA
    Current Employee - Financial Center Operations Manager in Philadelphia, PA

    I have been working at Bank of America full-time (More than 8 years)

    Pros

    Good benefits, vacation and sick time

    Cons

    getting promoted - a very slow process


  10. Helpful (2)

    "Going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Good/great pay, good benefits, 10 days of sick time (when you can manage to use it), vacation days (when you’re actually allowed to take it and not constantly rescheduling due to staffing issues)

    Cons

    Staffing (always running on the bare minimum but considered “fully staffed”), recognitions and awards have greatly declined, too much micromanagement, lack of support from executives, work/life balance is a joke (it can’t be considered an 8-5 job when you have calls til 7pm/ 7am morning meetings an hour away), inconsistency with job requirements from location to location, inconsistency with performance management

    Advice to Management

    Stop running hard working employees into the ground, stop claiming to be client centric when all you care about is $$ and would choose profit before customer satisfaction. Stop being cheap and actually pay enough associates to run the business like it should be ran and not make an associate do the job of 4 people