Bank of America Operations Associate Reviews | Glassdoor

Bank of America Operations Associate Reviews

Updated December 12, 2018
10 reviews

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Operations Associate

3.9
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
3 Ratings

Employee Reviews

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Pros
Cons
  • "Hard to maintain a good work life balance" (in 532 reviews)

  • "Don't get a lot of support from upper management" (in 461 reviews)

More Pros and Cons

  1. "Great opportunities but pay could of been better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - GWIM Entry Operations Associate in Pennington, NJ
    Former Contractor - GWIM Entry Operations Associate in Pennington, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America as a contractor (More than a year)

    Pros

    - the company is working hard to prevent turn over. They help each employee have an opportunity to grow and succeed within the company.
    -the company benefits are great

    Cons

    -Pay is a little low


  2. "Mail Room clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Associate in Atlanta, GA
    Former Employee - Operations Associate in Atlanta, GA
    Recommends

    I worked at Bank of America part-time (More than 8 years)

    Pros

    Easy going job without much stress.

    Cons

    Can be boring and repetitive.

  3. "Financial Center Operations Manager Leadership Development Program"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Center Operations Associate
    Current Employee - Financial Center Operations Associate
    Recommends

    I have been working at Bank of America (Less than a year)

    Pros

    Plentiful opportunities to learn and grow in the banking industry. Always surrounded by great managers who only want you to learn and become a leader. Various opportunities to attend networking events especially in larger cities as well as several opportunities to attend community service events. In addition, three weeks of paid vacation! This being a program that caters to recent graduates it definitely is a great way to start you career as a developing professional.

    Cons

    The first couple weeks can be overwhelming but soon you become acclimated to the environment. Like any corporate driven company you are expected to perform you can see this with other employees who may look stressed at the end of each month/quarter. This is a position where you work in retail so you will definitely have some clients who give you attitude.

    Advice to Management

    My experience thus far has been great only advice is to possibly add or introduce more opportunities for team building. Being in a financial center that is hectic on a daily basis you see the same associates every day but never actually get the chance to know each other even though everyone is expected to work together to reach common goals.


  4. "Management Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Associate in Chicago, IL
    Former Employee - Operations Associate in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America (More than 10 years)

    Pros

    Bank of America is a good Company, I been working for this company for 15 yrs

    Cons

    The management sometime is not fare to employee

    Advice to Management

    fare to everybody


  5. "working at B of A"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Operations Representative in Chicago, IL
    Former Employee - Associate Operations Representative in Chicago, IL

    I worked at Bank of America (More than 10 years)

    Pros

    Great benefits and great associates

    Cons

    No real room for growth within the lockbox department


  6. "Associate Operations Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Operations Representative in College Park, GA
    Former Employee - Associate Operations Representative in College Park, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    My boss and fellow co-workers were extremely respectful, caring, and nice. We had weekly meetings to discuss any questions that we may have.

    Cons

    The pay wasn't that good relatively and it seemed that room for promotion wasn't prominent throughout the company.

    Advice to Management

    Management should place more focus on catering to the employees and making sure their needs and desires are meant on a daily basis.


  7. "Quantitative Operations Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quantitative Operations Associate in Charlotte, NC
    Current Employee - Quantitative Operations Associate in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Good benefits. Having 4 weeks of vacation is great.

    Cons

    HR makes it difficult to stay in the company by limiting the salary increase on a promotion. To get back to the average pay for a role you have to switch to another employer.

    Advice to Management

    Pay your high performers what they're worth.

  8. "It was good, except that they can delve into your personal bank accounts."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Operations Associate in College Park, GA
    Former Employee - Bank Operations Associate in College Park, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America part-time (More than a year)

    Pros

    Flexible scheduling. Schedules pretty much fit the convenience of the employee.

    Cons

    Getting time off, training, and having correct people in place that can answer important questions.

    Advice to Management

    I would like to see management be more familiar with the jobs in order to answer questions that the employee may have, and not have to refer them to other personnel because each employee have their own way of doing things. Need one central person, so that everyone will be on the same page.


  9. "Ok place to work...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Operations Representative in College Park, GA
    Former Employee - Associate Operations Representative in College Park, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Established company. Great discounts. Good benefits.

    Cons

    I worked in the 6000 Feldwood Road location. It was like high school. We were trained decently, but not there were too many loopholes and every other week there was an error in how we were previously trained which made us have to go back in and retrain. There were so many weird little "do-and don'ts". There were no career advancements.

    Advice to Management

    You really should re-evaluate the training processes and who you hire for Lead and Management roles. The Retail Payment Services division was not properly trained and/or staffed and some of the leads were to into telling their personal business and what they own and drove than to lead and direct staff in a postive way. The Manager was rarely around and even when approached with issues, they were ignored.


  10. "I need to have a phd to be a lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Operation Representative in Dallas, TX
    Current Employee - Associate Operation Representative in Dallas, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Used to have good health benefits. Looking to make a company change

    Cons

    Your degree is not worth very much.. start you off at 9 dollars an hours.. i find it discriminating

    Advice to Management

    Most managers do not have bachelors degrees in the business field. No wonder banks are failing