Bank of America Reviews in Pasadena, CA | Glassdoor

Bank of America Pasadena Reviews

Updated September 19, 2017
52 reviews

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Pasadena, CA

2.7
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
18 Ratings

52 Employee Reviews

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Pros
Cons
  • Work life balance has to be earned (in 446 reviews)

  • Upper management don't listen to those located in other cities (in 398 reviews)

More Pros and Cons

  1. "Sr. Customer Service to Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service to Sales in Pasadena, CA
    Former Employee - Senior Customer Service to Sales in Pasadena, CA

    I worked at Bank of America full-time (More than a year)

    Pros

    weekly training meeting, review and refresh the bank regulation.

    Cons

    Availability is a big hurt.


  2. "Mortgage loan closer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Closer in Pasadena, CA
    Former Employee - Mortgage Loan Closer in Pasadena, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    good benefits, room for advancement

    Cons

    many changes within a short time of dept, many layoff.

    Advice to Management

    jobs are not stable

  3. "n/a"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Pasadena, CA
    Former Employee - Customer Service Representative in Pasadena, CA

    I worked at Bank of America full-time

    Pros

    Great employees, good paying job, etc.

    Cons

    Lack of moving upwards within the company.

    Advice to Management

    n/a n/a n/a


  4. "Worked for them for over 11 years. I finally had enough & chose to leave."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pasadena, CA
    Former Employee - Anonymous Employee in Pasadena, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Great benefits but not much else. Competitor banks start associates in similar roles with a higher pay rate.

    Cons

    Terrible culture, inconsistent & under trained staff

    Advice to Management

    Take time to educate staff instead of throwing underprepared associates out there.


  5. "Equal Opportunity can exist but depends on where you work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pasadena, CA
    Former Employee - Anonymous Employee in Pasadena, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Bank of America full-time

    Pros

    Reasonable to work with when situations arise where time off is necessary

    Cons

    Depending on who's in charge, favoritism exists. Leader inconsistencies are ridiculous. Hostile work environments can and will be created by the Team Managers. Unit Leaders are out of touch with what's going on, they're always in a "meeting" somewhere. Senior Leadership, in-site, shows favoritism to their people.

    Advice to Management

    Walk the Walk, don't just talk the talk. Maybe you should sometimes check in unannounced on your Managers to find out what they're really doing.


  6. "Centralized Small Business Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Centralized Small Business Banker in Pasadena, CA
    Current Employee - Centralized Small Business Banker in Pasadena, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Great benefits, vacation, sick and personal time off are awesome. Great employee networks and community volunteer programs. Room to advance, but only if you know the right people. If you get involved and play the corporate game, which you have to everywhere in order to advance, you'll go places.

    Cons

    If you have been here for years, then you are in the clique and will be embraced, but if you are new then you are an outsider and will not be embraced or supported. Senior Executive and Site leader were the absolute worst people I have ever worked for. They talked down to us and said things to us that I never expected from an executive at Bank of America. Luckily, they have both been removed but the damage has already been done. Managers and employees have all left and they are not being replaced. This leads me to believe that the department will be transitioned some time soon. DO NOT ACCEPT A POSITION AS A CENTRALIZED SMALL BUSINESS BANKER IN PASADENA.

    Advice to Management

    Get your act together. Hire managers, trainers, business support, and executives with actual experience. The people that were in there had no experience in their role and it showed. It felt like a big experiment that failed. Hire people with call center experience not solely small business experience.


  7. "Campaign Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Campaign Manager in Pasadena, CA
    Former Employee - Campaign Manager in Pasadena, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Overtime was never required and the workload was manageable.
    Many of the team-members were knowledgable and were good collaborators.

    Cons

    Department uninterested in vision or strategy and many solutions were short-sighted for immediate gains. Solutions were focused on company benefits, not customer benefits.

  8. Helpful (2)

    "MBNA is the 3 Ring Circus of Bank of America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Analyst II in Pasadena, CA
    Former Employee - Fraud Analyst II in Pasadena, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great at the beginning , bonuses, incentive, benefits , competitive pay , job was enjoyable

    Cons

    Policy changes that causes customer to hate us and being told it's your fault, not being giving information in a timely manner to perform job better, Harassment-like management style


  9. "Small Business Loan Processing"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Pasadena, CA
    Former Employee - Anonymous Employee in Pasadena, CA

    Pros

    Full Disclosure: My last work day was actually in 2006, but didn't give the option to go that far back... Great people, decent management. Pay was just enough to keep you comfortable, but not enough to get you ahead.

    Cons

    As with many large corporations, they were would not let implemented plans come to full fruition before implementing another one. Once got written up for being 20 seconds late from lunch. As far as bonuses, it was more about beating the numbers rather than doing the actual work which became soul crushing.

    Advice to Management

    Listen to your employees who are in the trenches dealing with actual customers before changing procedures.


  10. Helpful (3)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Analyst in Pasadena, CA
    Current Employee - Fraud Analyst in Pasadena, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    It's a calm environment in the sense you can wear what you want and eat at your desk and you get recognition for the good work

    Cons

    Unorganized in the way they process their changes and I would consider them fire happy. This company has little to no regard for how their changes actually effect employees. They want great service but don't provide the trust or leadership to necessary to really get to that level. All in all they have high expectations with low return and little pay


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