Bank of America Personal Banker Reviews | Glassdoor

Bank of America Personal Banker Reviews

Updated July 21, 2017
600 reviews

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Personal Banker

3.1
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
294 Ratings

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  1. "banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker
    Current Employee - Personal Banker
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Great work place environment always fun

    Cons

    Don't like the fact that its business professional instead of business casual

    Advice to Management

    Just do your best to manage workers


  2. "There's a reason why they are one of the the most hated companies in America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Boston, MA
    Current Employee - Personal Banker in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Benefits aren't bad but health insurance is extremely expensive which is surprising given how big BOA is. Other than that, nothing to write home about. Pay is mediocre and definitely not worth all the aggravation you have to put up with,

    Cons

    Highly questionable sales tactics in the branches. HUGE push to promote debit products like credit cards and HELOC. Extreme pressure to cross sell with constant threats of termination if you don't hit your numbers which in most cases is completely unrealistic. Morale is at an all time low not only in my financial center but in others as well. Not only dealing with incompetent managers but regularly having to defend the Bank's shady practices to irate customers. Like I said, there is a reason why BOA is one of the most despised companies in America.

    Advice to Management

    We're not just your employees, we are also your customers. Treat us like we are valued and perhaps we all won't quit. Get input from your employees and actually follow through. It's not all about Moynihan's compensation or BOA's stock price.

  3. "High Pressured Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Woodbridge, NJ
    Former Employee - Personal Banker in Woodbridge, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    A lot of mobility within BofA, decent pay for a low level retail banking job and competitive benefits. Great way to start and work your way up over the years.

    Cons

    This enviroment forces you to sell under pressure, making you less of an finanical advisor and more of a used car salesman

    Advice to Management

    Come back down to earth and release that the type of solutions you offer don't work for a majority of the populous and drop the high sales quotas. Someone really looking out for the customers best interest will not be able to make their numbers.


  4. "Relationship Manager"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager/Personal Banker
    Former Employee - Relationship Manager/Personal Banker
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 8 years)

    Pros

    Training had gone through extensive updates and is significantly better as you move up, at least on the client facing, consumer side

    Cons

    Staffing is lacking in several departments on the retail banking side

    Advice to Management

    Take a look at why some long term employees are no longer happy in their current role; hold all associates accountable (tenured associates are favored)


  5. "OK place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Inverness, FL
    Former Employee - Personal Banker in Inverness, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Great Benefits and pay incentives

    Cons

    Limited availability for growth in rural areas


  6. "Personal banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Saint Louis, MO
    Former Employee - Personal Banker in Saint Louis, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Excellent benefits and pay structure

    Cons

    High pressure sales from the top down

    Advice to Management

    Encourage employees to provide excellent customer service.


  7. "Personal Banker/Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banking in Bridgewater, NJ
    Former Employee - Personal Banking in Bridgewater, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    The company offer great benefits and from the start you accrue time off. Met great people while working at the financial center.

    Cons

    The job is not what its cracked up to be. The market sales managers are just sales people who need to sale the job in order to hire and to keep employees in these positions. We were told everyday that its not a sales job, that everything we do is for the clients but in reality we were being pushed to meet our monthly sales goals. We had targets to hit and a certain amount of calls to make a day. Not at all the role of helping people like they made it seem. Also there is no room for advancement. They rather higher from the outside or use temp agencies for corporate positions. Working at a banking center is extremely slow due to the foot traffic dropping every year. It truly felt like a waste of time working there.

    Advice to Management

    Be honest with your employees. If what your looking for is sales people, than look for sales people. Stop recruiting at college campuses and lying to those that just graduated and waste their talents at a banking center. Also, have more opportunity for those who want to advance to the corporate level. I applied for so many jobs that I knew I could qualify and would be taking a pay cut and never got a call. The company is more concerned about their bottom line than their employees.

  8. "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in San Jose, CA
    Former Employee - Personal Banker in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Big company, get all national holidays off. You also get to learn how retail banking and credit works.

    Cons

    Company politics can get out of hand since BofA is a big corporation. The focus and the job can get complicated.

    Advice to Management

    Stop micro-managing and playing politics and let the little guys do their jobs!


  9. "Don't bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Bethesda, MD
    Former Employee - Personal Banker in Bethesda, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Benefits- there is decent PTO, the matching of 401K, and federal holidays

    Cons

    The job, the company, the environment

    Advice to Management

    Work more on employee development in- person. Online training is not helping many. Show clearer paths to success/growth.


  10. "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Nashville, TN
    Former Employee - Personal Banker in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Great teamwork amongst coworkers in the branches.

    Cons

    Sales Environment provides a lot of pressure and stress

    Advice to Management

    Work with employees on their weaknesses to improve instead of verbally breaking down employees.