Bank of America Reviews in Phoenix, AZ | Glassdoor

Bank of America Phoenix Reviews

Updated October 20, 2017
220 reviews

Filter

Filter

Phoenix, AZ

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
118 Ratings

220 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Financial advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    great company, great benefits, career advancement, salary, stock options

    Cons

    strict management style, system needs to be updated, allowing employees to have more life & work balance.

    Advice to Management

    more employee friendly environment


  2. "Customer service and sales team manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager Supervisor in Phoenix, AZ
    Former Employee - Customer Service Manager Supervisor in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Great associates
    Friendly atmosphere

    Cons

    Takes too long to implement change
    Stuck in another time
    Good luck getting approval for anything

    Advice to Management

    Move faster on the big wins
    Listen to the workforce on issues

  3. "Started as a good job then things kept changing for the worse."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Preferred Services Representative in Phoenix, AZ
    Former Employee - Preferred Services Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Always busy. If you like early mornings or late nights it's good. But no day shift.

    Cons

    No holidays off, very hard to bonus. One hour plus hold time for wealthy clients when I left made it hard to keep surveys up which you live or die on in the position.

    Advice to Management

    Try doing a week on the phones to see how your changes really affect the customers.


  4. "B of A is like a second home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Fraud Analyst in Phoenix, AZ
    Current Employee - Commercial Fraud Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Benefits are amazing. Bank of America has the highest paid entry level employees in the phoenix area compared to other financial institutions. There's opportunity to grow after the first year.

    Cons

    Your growth heavily relies on who you know. If you don't put in the work to network, you will go nowhere.


  5. "process improvement"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Retail Banking in Phoenix, AZ
    Current Employee - Retail Banking in Phoenix, AZ

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    great technology for clients not so much for employees

    Cons

    technology for associates is not integrated - so much redundancy that employs waste time copying information from one system to another which contributes to errors and wasted time and man hours.

    Advice to Management

    take a look at the internal processes and reporting, see where an investment there could reduce your overall cost of doing business, improve clients delight and employee moral. it's literally a win, win, win.


  6. "Senior Fraud analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Fraud Analyst in Phoenix, AZ
    Current Employee - Senior Fraud Analyst in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Great health benefits
    Great vacation/sick time pay

    Cons

    Pay is lower than competitors
    Constant shift in organizations/upper management
    Employees are cogs in a wheel, nothing more

    Advice to Management

    Be an advocate for your associates. They will voice concerns/needs to you and trust in you address those concerns with upper management. Put your associates first and they will do everything above and beyond due to having a great leader.


  7. "Bank of America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President; Program Manager in Phoenix, AZ
    Former Employee - Vice President; Program Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    - A number of great people that I worked with during my time at BofA.
    - Some strong leaders during my time there.
    - Flexibility to work remotely

    Cons

    - Staff reductions yearly to meet financial goals meant less resources but increased work.
    - Senior leadership the past 8 years did not focus on career development but more on reducing operating expenses.
     - Benefit costs increased annually and while I options decreased. For a large company you would believe they would have good employee benefits.

    Advice to Management

    Big banking has a bad reputation and since 2009 BofA has helped feed the validity of that reputation. Annual staff reductions have impacted the quality of work all to allow senior leadership to achieve their bonuses by meeting financial reductions for operating expenses.

  8. "Inbound sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Phoenix, AZ
    Current Employee - Sales Representative in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Amazing benefits and detailed training programs. Health benefits are the best I've ever seen in the corporate world.

    Cons

    Family life balance. Scheduling. Management. Career growth opportunities. Professionalism of those hired. Management hires very immature, irresponsible people and those who do care have to pick up the slack.

    Advice to Management

    Hire better people. Choose better leaders. Scheduling and family life balance needs to be reviewed. Your employees are people, not numbers.


  9. Helpful (1)

    "Credit Analyst II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Analyst in Phoenix, AZ
    Current Employee - Credit Analyst in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Company is focused on family values.

    Cons

    There are opportunities for advancement, but it is difficult/challenging to move up.


  10. "teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Phoenix, AZ
    Former Employee - Teller in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time

    Pros

    good people to work with

    Cons

    not that many incentives


Showing 220 of 17,645 reviews
Reset Filters