Bank of America Reviews in Phoenix, AZ | Glassdoor

Bank of America Phoenix Reviews

Updated August 9, 2018
240 reviews

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Phoenix, AZ

3.5
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
127 Ratings

240 Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 496 reviews)

  • "Communication with upper management can be difficult" (in 437 reviews)

More Pros and Cons

  1. "I’ve been with bofa for four years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Analyst in Phoenix, AZ
    Current Employee - Fraud Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Great benefits , vacation , sick time

    Cons

    Young management , micromanaging ,


  2. "Fortune 500"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Collector in Phoenix, AZ
    Current Employee - Senior Collector in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Opportunity for Career Advancement
    Competitive Wages

    Cons

    None that I can think of.

    Advice to Management

    Give more positive reinforcement

  3. "Advisor Development Summer Analysts Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Advisor Development Summer Analyst in Phoenix, AZ
    Current Intern - Advisor Development Summer Analyst in Phoenix, AZ
    Recommends
    Positive Outlook

    I have been working at Bank of America as an intern (Less than a year)

    Pros

    A lot of opportunity for employment and self growth

    Cons

    Communication is not the greatest from top down


  4. "Lead/Expert Witness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Secretary in Phoenix, AZ
    Former Employee - Legal Secretary in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Lots of over time, great line of business partners and co-workers.

    Cons

    Too many executives, too many managers and no communications and/or poor leadership skills.

    Advice to Management

    work on employee moral and retenion


  5. "Awesome to their people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Phoenix, AZ
    Former Employee - Claims Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America (More than a year)

    Pros

    Believes in work life balance, community

    Cons

    low advancement opportunities. Not good for single moms who want to advance


  6. "Reem sabah peter joja"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advance Management in Phoenix, AZ
    Former Employee - Advance Management in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    It’s loved in jobs Counting

    Cons

    Customer does not get hurt

    Advice to Management

    Accounting , Like in the Jobes


  7. Helpful (1)

    "Solid company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Consultant in Phoenix, AZ
    Current Employee - Operations Consultant in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Healthcare, availability to work from home part of the week, time off and a good work/life balance are the only reason why I'm here.

    Cons

    What I do doesn't feel all that rewarding, and recognition is far and few in between.

    Advice to Management

    Recognize your employees for what they do, thanking the general population in the meeting doesn't do that much, individual recognition goes a lot further.

  8. "Work Here if you want your performance and incentive based off customer surveys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Fraud Client Servicing in Phoenix, AZ
    Current Employee - Small Business Fraud Client Servicing in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Great benefits package, 3 weeks paid time off, easy job.

    Cons

    Unfair incentive opportunities. All incentive/performance ratings are based off of survey's that customers rate you. And if you do everything correct and are as nice as possible to the customer, there is also no way to dispute surveys. You can have excellent adherence, excellent average handle time, excellent everything but if you get one or two bad surveys, there is nothing that can be disputed. Surveys are worth 65% of performance ratings too! The work environment also needs to be more laid-back(can't have purse on top of desk, cannot wear non-closed toed shoes, cannot access any websites on work computer). Bank of America's known for "acting responsibly" and the performance ratings for the Small Business Fraud Department are not responsible or fair to employees.

    Advice to Management

    Improve surveys and performance ratings. I understand you cannot get rid of the surveys and I understand why the surveys are there but associates should be able to dispute surveys in which the call was good. THE CUSTOMER IS NOT ALWAYS RIGHT. Also, give associates more time off.


  9. "Credit Analyst"

    StarStarStarStarStar
    Current Employee - Credit Analyst in Phoenix, AZ
    Current Employee - Credit Analyst in Phoenix, AZ

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Very inclusive of all employee, great benefits, good working environment.

    Cons

    Sometimes time constraints on assignment, quick turnaround on loan transactions.

    Advice to Management

    None


  10. "Fraud Analyst Tech II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Fraud Analyst Tech II in Phoenix, AZ
    Former Contractor - Fraud Analyst Tech II in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America as a contractor (Less than a year)

    Pros

    Probably the only pro I can think of is being paid weekly.

    Cons

    First and foremost if you’re getting hired through as a contractor (Keep your options open for something else), as a contractor you do not get benefits, or paid time off (your agency will disclose that to you however some won’t) This is a Call Center job, they are extremely understaffed which means there is absolutely NO DOWN TIME. Your coachings, recognition, and reports on how you conduct yourself will be done through your agency never through Bank of America. You will never know you did something wrong until you get a phone call from your agency letting you know you are on a write up. The building and computers are very outdated and the work environment is not cleanly, you will get sick or some rash from being in the building. You are not a priority when you are a contractor, if you need to request time off which is granted as unpaid, you are placed in a bucket of other employees who have requested the day off. If those employees are permanent they have priority over you. When will Bank of America make you permanent you may ask? Definitely not in 3 months and most guaranteed not in 6 months but I’ve asked and it looks like the magic number is after 10 months. I’m not trying to discourage anyone from applying or working here, I’m letting you know when I got hired we were 22 people and as of yesterday it has gone down to 8 people only in just 3 months, many have gotten fired for tardiness, others because the building has made them sick and they cannot come to work, and some were lucky to find other positions elsewhere. Do not let the name of the Bank convince you that it is a very good place to work at the end of the day your checks are being paid by your agency, you don’t even have a name tag in the building except for your visitor pass, and you will be micro managed. Also once they make you permanent if you’ve lasted that long, your pay goes down $2 from what you started and it’s due to benefits being included, if you don’t believe me ask your agency.

    Advice to Management

    Try to provide some sort of feedback to your contractors instead of placing them in immediate corrective action.


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