Bank of America Reviews in Phoenix, AZ | Glassdoor

Bank of America Phoenix Reviews

Updated April 29, 2018
230 reviews

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Phoenix, AZ

3.4
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
121 Ratings

230 Employee Reviews

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Pros
Cons
  • Bonuses Training Work life balance (in 490 reviews)

  • Communication with upper management can be difficult (in 433 reviews)

More Pros and Cons

  1. "Great Company, and trying to imrpove!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Manager in Phoenix, AZ
    Current Employee - Senior Operations Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Benefits are great. Over time, you can have up to five weeks of vacation. Paternity/Maternity leave is 16 weeks, and the company has been doing a great job of keeping healthcare costs down.

    Cons

    It is a very large corporation, which can be a pro and a con. There are plenty of options for horizontal or upward movement, but it is also very competitive.

    Advice to Management

    Bring back the MyWork program and do not dismantle it.


  2. Helpful (1)

    "Too big to care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Preferred Client Specialist in Phoenix, AZ
    Former Employee - Preferred Client Specialist in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Various schedule options. Opportunities to move to other positions...if you know somebody...so that’s a half-pro.

    Cons

    Micromanaged beyond belief. No trust or respect given to their employees. Unwilling to listen to employee concerns. You are replaceable...just a number.

    Advice to Management

    Treat your employees better than you treat the rich customers...or at least the same. Listen to your employees concerns and actually care about them. Morale was low for a reason.

  3. "Preferred relationship specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Preferred Relationship Specialist in Phoenix, AZ
    Current Employee - Preferred Relationship Specialist in Phoenix, AZ
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America (More than a year)

    Pros

    It is steady, reliable work

    Cons

    It is very monotonous and boring


  4. Helpful (1)

    "Consumer Banking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consumer Market Manager in Phoenix, AZ
    Former Employee - Consumer Market Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Benefits - so long as you don’t make too much (cost goes up with salary increases)

    Cons

    No balance - work, work, work, work, work.
    No thought to employee relations
    Constant changes to strategy - nothing would last longer than a month
    Constant reduction in employees
    Focused on replacing humans with computers
    No training or development of employees
    Bank Security constantly telling employees they are fired for “loss of trust and confidence”

    Advice to Management

    Focus on your employees as your greatest asset, not as dispensable assets. Increase training and development.


  5. "accounting"

    StarStarStarStarStar
    Former Employee - Accounting - Controller in Phoenix, AZ
    Former Employee - Accounting - Controller in Phoenix, AZ

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Telecommute once a week. Van service to work.

    Cons

    relocation of jobs to hire younger staff


  6. "Lead Operations Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Loved the work. Great benefits, paid time off and location was easily accessible. Good team leadership most of the time.

    Cons

    Small team, not much room for advancement in that dept. Lazy coworkers didn't pull their weight and there were no repercussions.

    Advice to Management

    Pay attention. Value your good employees don't take them for granted.


  7. Helpful (1)

    "Horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Phoenix, AZ
    Current Employee - Relationship Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Decent pay. That is about it.

    Cons

    Micromanagement, excessively high expectations, company already has tarnished name, doesn’t know direction (ex customer service excellence, or meeting sales.) poor management, dated computer systems, angry clients

    Advice to Management

    Update computer systems, employees need the technological tools to exceed. Lessen expectations, we’re not uncovering “life priorities” when pushing credit cards down people’s throats. Understand that the clients done need us, we need the clients,

  8. "Huge Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Lots of jobs and benefits are good.

    Cons

    Just a cog in the big wheel

    Advice to Management

    Increase raises. You are better off leaving and coming back at a higher salary, than just staying put and being a subject matter expert.


  9. "Great Benefits, about the only great thing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Loan Consultant in Phoenix, AZ
    Current Employee - Home Loan Consultant in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Benefits are some of the best around. Inexpensive health insurance, lots of life insurance options, tuition reimbursement, 16 weeks paid maternity and paternity leave. Employer 401k match

    Cons

    Too many metrics, reports, too many data crunchers micromanaging everything. Constant changes yet cannot keep up with fast and ever changing mortgage industry. Nearly impossible to close a loan on time, the fulfillment partners would rather decline and cancel loans than fund them. Still very much us vs them mentality in fulfillment versus sales.

    Advice to Management

    Ease up on all of the requirements for the loan officers, and let them sell. Increase their compensation


  10. "Proffessional Place to work, room for grom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Phoenix, AZ
    Current Employee - Relationship Banker in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    great training and coaching, room to grow, good for competitive people

    Cons

    It's a large corporate and to survive and grow you need to play the politics


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