Bank of America Reviews in Phoenix, AZ | Glassdoor

Bank of America Phoenix Reviews

Updated December 7, 2018
242 reviews

Filter

Filter

Phoenix, AZ

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
129 Ratings

242 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Work/Life balance can be overwhelming" (in 515 reviews)

  • "Lack of communication in upper management" (in 448 reviews)

More Pros and Cons

  1. "Reem sabah peter joja"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advance Management in Phoenix, AZ
    Former Employee - Advance Management in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    It’s loved in jobs Counting

    Cons

    Customer does not get hurt

    Advice to Management

    Accounting , Like in the Jobes


  2. "Old systems and stubborn attitudes- cheap leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Co-workers nice, pay is alright

    Cons

    Out-dated software from 15 years ago
    Leadership refusal for any improvements
    Managers are rude and insulting

    Advice to Management

    Actually listen to your employees
    Get current with this century and upgrade your systems

  3. "Senior Client Services Representatie"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Client Service Representative in Phoenix, AZ
    Current Employee - Senior Client Service Representative in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America (Less than a year)

    Pros

    The job is easy, the benefits are good

    Cons

    They bait and switched the job description, a recruiter calls and tells you that the position is tech support and you expect it to be tech support. Instead, you get to the production floor and are tasked with servicing everything related to deposits and cards. Additionally every other department when they don't know how to solve a problem dumps it off on you. About half of the time you're tasked with doing things that are part of your job.

    Advice to Management

    A lot of the fault lies in BofA's practice of hiring contractors for most of retail servicing. They're not trained well and frankly they don't care because BofA saves money. Consider treating retail like preferred and overall quality will improve.


  4. "Fortune 500"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Collector in Phoenix, AZ
    Current Employee - Senior Collector in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Opportunity for Career Advancement
    Competitive Wages

    Cons

    None that I can think of.

    Advice to Management

    Give more positive reinforcement


  5. "Advisor Development Summer Analysts Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Advisor Development Summer Analyst in Phoenix, AZ
    Current Intern - Advisor Development Summer Analyst in Phoenix, AZ
    Recommends
    Positive Outlook

    I have been working at Bank of America as an intern (Less than a year)

    Pros

    A lot of opportunity for employment and self growth

    Cons

    Communication is not the greatest from top down


  6. "Lead/Expert Witness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Secretary in Phoenix, AZ
    Former Employee - Legal Secretary in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Lots of over time, great line of business partners and co-workers.

    Cons

    Too many executives, too many managers and no communications and/or poor leadership skills.

    Advice to Management

    work on employee moral and retenion


  7. "Awesome to their people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Phoenix, AZ
    Former Employee - Claims Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America (More than a year)

    Pros

    Believes in work life balance, community

    Cons

    low advancement opportunities. Not good for single moms who want to advance

  8. Helpful (1)

    "Solid company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Consultant in Phoenix, AZ
    Current Employee - Operations Consultant in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Healthcare, availability to work from home part of the week, time off and a good work/life balance are the only reason why I'm here.

    Cons

    What I do doesn't feel all that rewarding, and recognition is far and few in between.

    Advice to Management

    Recognize your employees for what they do, thanking the general population in the meeting doesn't do that much, individual recognition goes a lot further.


  9. "Work Here if you want your performance and incentive based off customer surveys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Fraud Client Servicing in Phoenix, AZ
    Current Employee - Small Business Fraud Client Servicing in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Great benefits package, 3 weeks paid time off, easy job.

    Cons

    Unfair incentive opportunities. All incentive/performance ratings are based off of survey's that customers rate you. And if you do everything correct and are as nice as possible to the customer, there is also no way to dispute surveys. You can have excellent adherence, excellent average handle time, excellent everything but if you get one or two bad surveys, there is nothing that can be disputed. Surveys are worth 65% of performance ratings too! The work environment also needs to be more laid-back(can't have purse on top of desk, cannot wear non-closed toed shoes, cannot access any websites on work computer). Bank of America's known for "acting responsibly" and the performance ratings for the Small Business Fraud Department are not responsible or fair to employees.

    Advice to Management

    Improve surveys and performance ratings. I understand you cannot get rid of the surveys and I understand why the surveys are there but associates should be able to dispute surveys in which the call was good. THE CUSTOMER IS NOT ALWAYS RIGHT. Also, give associates more time off.


  10. "I’ve been with bofa for four years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Analyst in Phoenix, AZ
    Current Employee - Fraud Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Great benefits , vacation , sick time

    Cons

    Young management , micromanaging ,


Showing 242 of 20,467 reviews
Reset Filters