Bank of America Reviews in Phoenix, AZ | Glassdoor

Bank of America Phoenix Reviews

Updated February 6, 2019
246 reviews

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Phoenix, AZ

3.1
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
130 Ratings

246 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Reem sabah peter joja"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advance Management in Phoenix, AZ
    Former Employee - Advance Management in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    It’s loved in jobs Counting

    Cons

    Customer does not get hurt

    Advice to Management

    Accounting , Like in the Jobes


  2. "Great place to work for all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Phoenix, AZ
    Current Employee - Sales Associate in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    benefits are great. inclusion is important

    Cons

    hours aren't flexible and shift bids are based on tenure

  3. "Ok place for students"

    StarStarStarStarStar
    Current Employee - Teller in Phoenix, AZ
    Current Employee - Teller in Phoenix, AZ

    I have been working at Bank of America part-time (Less than a year)

    Pros

    Flexible schedule allowed me to go to school full time.. Good benefits

    Cons

    The job is mundane. People are rude, but it's cool.


  4. "Generous but at a cost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Banker in Phoenix, AZ
    Current Employee - Small Business Banker in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Pay, benefits, commission potential are generous

    Cons

    Micro management, very unit/widget driven, several conference calls per week

    Advice to Management

    Make sure to be transparent about the day to day requirements to successful on your current comp plan. The focus on daily sales is unique for the Small Business Banker title


  5. "Super slow"

    StarStarStarStarStar
    Current Employee - Financial Center Lending Officer in Phoenix, AZ
    Current Employee - Financial Center Lending Officer in Phoenix, AZ

    I have been working at Bank of America full-time (Less than a year)

    Pros

    You have freedom to go get your own business

    Cons

    There isn't a lot of support


  6. Helpful (2)

    "Old systems and stubborn attitudes- cheap leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Co-workers nice, pay is alright

    Cons

    Out-dated software from 15 years ago
    Leadership refusal for any improvements
    Managers are rude and insulting

    Advice to Management

    Actually listen to your employees
    Get current with this century and upgrade your systems


  7. "Senior Client Services Representatie"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Client Service Representative in Phoenix, AZ
    Current Employee - Senior Client Service Representative in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America (Less than a year)

    Pros

    The job is easy, the benefits are good

    Cons

    They bait and switched the job description, a recruiter calls and tells you that the position is tech support and you expect it to be tech support. Instead, you get to the production floor and are tasked with servicing everything related to deposits and cards. Additionally every other department when they don't know how to solve a problem dumps it off on you. About half of the time you're tasked with doing things that are part of your job.

    Advice to Management

    A lot of the fault lies in BofA's practice of hiring contractors for most of retail servicing. They're not trained well and frankly they don't care because BofA saves money. Consider treating retail like preferred and overall quality will improve.

  8. "Fortune 500"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Collector in Phoenix, AZ
    Current Employee - Senior Collector in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Opportunity for Career Advancement
    Competitive Wages

    Cons

    None that I can think of.

    Advice to Management

    Give more positive reinforcement


  9. "Advisor Development Summer Analysts Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Advisor Development Summer Analyst in Phoenix, AZ
    Current Intern - Advisor Development Summer Analyst in Phoenix, AZ
    Recommends
    Positive Outlook

    I have been working at Bank of America as an intern (Less than a year)

    Pros

    A lot of opportunity for employment and self growth

    Cons

    Communication is not the greatest from top down


  10. "Lead/Expert Witness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Secretary in Phoenix, AZ
    Former Employee - Legal Secretary in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Lots of over time, great line of business partners and co-workers.

    Cons

    Too many executives, too many managers and no communications and/or poor leadership skills.

    Advice to Management

    work on employee moral and retenion


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