Bank of America Reviews in Phoenix, AZ | Glassdoor

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Bank of America Phoenix Reviews

Updated February 15, 2018
225 reviews

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Phoenix, AZ

3.4
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
120 Ratings

225 Employee Reviews

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Pros
Cons
  • Sometimes it can be difficult work/life balance (in 477 reviews)

  • terrible upper management leads to many people leaving the company (in 413 reviews)

More Pros and Cons

  1. "Proffessional Place to work, room for grom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Phoenix, AZ
    Current Employee - Relationship Banker in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    great training and coaching, room to grow, good for competitive people

    Cons

    It's a large corporate and to survive and grow you need to play the politics


  2. "accounting"

    StarStarStarStarStar
    Former Employee - Accounting - Controller in Phoenix, AZ
    Former Employee - Accounting - Controller in Phoenix, AZ

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Telecommute once a week. Van service to work.

    Cons

    relocation of jobs to hire younger staff

  3. "Lead Operations Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Loved the work. Great benefits, paid time off and location was easily accessible. Good team leadership most of the time.

    Cons

    Small team, not much room for advancement in that dept. Lazy coworkers didn't pull their weight and there were no repercussions.

    Advice to Management

    Pay attention. Value your good employees don't take them for granted.


  4. "Horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Phoenix, AZ
    Current Employee - Relationship Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Decent pay. That is about it.

    Cons

    Micromanagement, excessively high expectations, company already has tarnished name, doesn’t know direction (ex customer service excellence, or meeting sales.) poor management, dated computer systems, angry clients

    Advice to Management

    Update computer systems, employees need the technological tools to exceed. Lessen expectations, we’re not uncovering “life priorities” when pushing credit cards down people’s throats. Understand that the clients done need us, we need the clients,


  5. "Huge Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Lots of jobs and benefits are good.

    Cons

    Just a cog in the big wheel

    Advice to Management

    Increase raises. You are better off leaving and coming back at a higher salary, than just staying put and being a subject matter expert.


  6. "Great Benefits, about the only great thing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Loan Consultant in Phoenix, AZ
    Current Employee - Home Loan Consultant in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Benefits are some of the best around. Inexpensive health insurance, lots of life insurance options, tuition reimbursement, 16 weeks paid maternity and paternity leave. Employer 401k match

    Cons

    Too many metrics, reports, too many data crunchers micromanaging everything. Constant changes yet cannot keep up with fast and ever changing mortgage industry. Nearly impossible to close a loan on time, the fulfillment partners would rather decline and cancel loans than fund them. Still very much us vs them mentality in fulfillment versus sales.

    Advice to Management

    Ease up on all of the requirements for the loan officers, and let them sell. Increase their compensation


  7. "Financial advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    great company, great benefits, career advancement, salary, stock options

    Cons

    strict management style, system needs to be updated, allowing employees to have more life & work balance.

    Advice to Management

    more employee friendly environment

  8. "Customer service and sales team manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager Supervisor in Phoenix, AZ
    Former Employee - Customer Service Manager Supervisor in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Great associates
    Friendly atmosphere

    Cons

    Takes too long to implement change
    Stuck in another time
    Good luck getting approval for anything

    Advice to Management

    Move faster on the big wins
    Listen to the workforce on issues


  9. "Started as a good job then things kept changing for the worse."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Preferred Services Representative in Phoenix, AZ
    Former Employee - Preferred Services Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Always busy. If you like early mornings or late nights it's good. But no day shift.

    Cons

    No holidays off, very hard to bonus. One hour plus hold time for wealthy clients when I left made it hard to keep surveys up which you live or die on in the position.

    Advice to Management

    Try doing a week on the phones to see how your changes really affect the customers.


  10. "B of A is like a second home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Fraud Analyst in Phoenix, AZ
    Current Employee - Commercial Fraud Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Benefits are amazing. Bank of America has the highest paid entry level employees in the phoenix area compared to other financial institutions. There's opportunity to grow after the first year.

    Cons

    Your growth heavily relies on who you know. If you don't put in the work to network, you will go nowhere.


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