Bank of America Quality Assurance Analyst Reviews | Glassdoor

Bank of America Quality Assurance Analyst Reviews

Updated Feb 8, 2019

To filter reviews, or .

Found 17 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
98%
Recommend to a Friend
94%
Approve of CEO
Bank of America CEO Brian T. Moynihan
Brian T. Moynihan
11 Ratings
  1. "My Experience was very rewarding, very helpful learning environment.."

    StarStarStarStarStar
      Former Employee - Quality Assurance Analyst 
      Recommends
      Positive Outlook

      I worked at Bank of America for more than a year

      Pros

      Being in a positive atmosphere was a great experience...

      Cons

      I found no cons with Bank Of America, I enjoyed my time there and regret we had to part.

      Advice to Management

      The management team and staff was great, all team players which in retuned helped us to develop into a cohesive team as well...

      Bank of America2013-12-05
    • "Good work-life Balance"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Quality Assurance Analyst in Plano, TX

      I worked at Bank of America full-time for more than 8 years

      Pros

      Benefits are great...3-4wks vacation + 2 weeks sick

      Cons

      Not much room for advancement

      Bank of America2019-02-08
    • "Quality Assurance Analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Quality Assurance Analyst 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bank of America part-time

      Pros

      Flexible schedule, talented co-workers, benefits

      Cons

      Too many layers of management

      Advice to Management

      Give subject matter experts more say in process development

      Bank of America2018-04-29
    • Helpful (1)

      "To move up you have to play the corporate game"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Quality Assurance Analyst in Jacksonville, FL
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Bank of America full-time for more than a year

      Pros

      Flexibility, you're never micromanaged, overtime is pretty open although people take advantage when they don't need it.

      Cons

      Your work doesn't matter. Even though your analyzing people's work, your feedback doesn't matter.

      Advice to Management

      Open up new positions, allow work from home.

      Bank of America2018-04-13
    • "Quality Analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Quality Assurance Analyst in Plano, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Bank of America full-time for more than 10 years

      Pros

      my best learning experience was there

      Cons

      Training and Development Managers courses not enforced

      Advice to Management

      Some managers there are not approachable

      Bank of America2017-10-23
    • "Quality assurance"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Quality Assurance Analyst in Simi Valley, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Bank of America full-time for more than 5 years

      Pros

      Amazing benefits! Great vacation time! A lot of sick time! Management was very understanding and very helpful

      Cons

      The company was great and it was fun

      Bank of America2017-09-19
    • "Quality"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Quality Assurance Analyst in Belfast, ME
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Bank of America full-time for more than 10 years

      Pros

      Great schedule, pay, vacation time and benefits

      Cons

      No room for growth, inadequate management

      Bank of America2017-09-21
    • "It Paid the Bills..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Quality Assurance Analyst in Simi Valley, CA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Bank of America full-time for more than 3 years

      Pros

      Excellent benefits - medical, dental, vision 401 K, tuition reimbursement (depending on field) Great co-workers (have made some long lasting relationships) Gained some great experience in a variety of areas/departments Plenty of room for growth - depending on who you know HR is EXTREMELY competent at solving problems/disputes within the company. For instance - Seniority means nothing if you violate policies...

      Show More

      Cons

      Depending on the department - management is HORRIBLE Although there is plenty of room for growth (positive) - being able to get that growth takes patience, and also is dependent on who you know in the organization - This is extremely bad for morale Organization pays outside/new employees more than existing employees - again, bad for morale Layoffs are indefinite due to corporate restructuring (outsourcing to...

      Show More

      Advice to Management

      I would advise that a team of people actually doing research on how employees are doing within the company. Although there are assessments given on this, many employees are intimidated by management to lie about what is going on in their respective department. Fear and intimidation from management NEEDS to cease. Also, to the Board of Directors, stop outsourcing jobs to other countries. The name of the bank is BANK...

      Show More
      Bank of America2017-05-07
    • "quality analysis non fraud claims"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Quality Assurance Analyst in Newark, DE
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Bank of America full-time for more than 8 years

      Pros

      Pay is reasonable, room for advancement or movement within the company, benefits

      Cons

      Nothing comes to mind right now as a con

      Bank of America2017-04-09
    • "Excellent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Quality Assurance Analyst in Plano, TX
      Recommends
      Negative Outlook
      Disapproves of CEO

      I worked at Bank of America for more than 5 years

      Pros

      Benefits were good co workers were great to deal with and the schedules were flexible as long as you communicated.

      Cons

      The work is not stable nor is the environment there is always s a layoff around the corner which makes for a stressful environment

      Advice to Management

      Be more approachable towards employees under you

      Bank of America2017-01-09
    Found 17 reviews