Bank of America Relationship Manager Reviews

Pros

Great company culture, pay, and benefits.

Cons

Roles in the financial center are heavily micromanaged, especially RMs. Every single metric is scrutinized and management is never present. BofA has an odd leadership structure in the FCs where the RMs and branch managers report to the same market manager who you rarely will see, maybe once or twice a month. Technology in the FCs is antiquated. You do make a solid base pay to start but the commissions are constantly being reduced by things beyond your control, most notably customer satisfaction surveys, which you cannot control.

Pros

Great coworkers, great managers. That is really about it..

Cons

High sales goals and pressure, cold calling on monitored and recorded line, incompetent processes that make helping the clients nearly impossible. Long lines out the door with angry customers due to lack of tellers. This job was a true nightmare.

Pros

Company perks and benefits are top notch. Vacation and sick time is generous and there are many resources for employees. Great hours if working in a financial center and holidays are paid. Management was overall very pleasant but very sales driven.

Cons

The relationship manager role is not one I would easily recommend. The salary is higher than similar roles at other financial institutions but you are micro managed every single cent. Your opinion does not matter and selling bank products is the only thing that matters. The company has a saying "we are making financial lives better through the power of every connection". You will constantly be told that you are there to help clients financial lives and find what is most important to them. In reality the sales goal is all that matters even if you are able to help a client budget or give some savvy financial advice that does not matter because a sale was not made. It is a culture of smoke and mirrors, doing good is hidden behind selling products. This financial institution does not care to lower income clients in any way, shape or form. Working in a low income area will make this role even more difficult. The company pushes credit, credit, credit. It is the only solution that really matters. The recruitment process was very misleading as to what the role would actually be. If you like cold calling hundreds of bank clients in order to get them in front of you and sell them a credit card then this job is for you, the job is sold as a golden opportunity and the turn over is very high.

Pros

Hard to come up with any

Cons

Too much pressure for sales and not customer service