Bank of America Sales & Service Specialist Reviews | Glassdoor

Bank of America Sales & Service Specialist Reviews

Updated November 29, 2018
266 reviews

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Sales & Service Specialist

3.1
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
125 Ratings

Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 515 reviews)

  • "Lack of communication in upper management" (in 448 reviews)

More Pros and Cons

  1. "GOOD START UP JOB"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service & Sales Specialist in Brea, CA
    Current Employee - Customer Service & Sales Specialist in Brea, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    YOU CAN LEARN PATIENCE, CUSTOMER SERVICE SKILLS, AND ALOT OF FLEXIBILITY WHEN IT COMES TO CHANGES AND UPDATES. YOU CAN WORK OVERTIME.

    Cons

    You can't take things personal, you will deal with angry customers. Managers are amazing at teaching new skills and how to better your skills.

    Advice to Management

    Keep up the good work.


  2. "Sales and Services Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales & Service Specialist in New York, NY
    Former Employee - Sales & Service Specialist in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    The best part of my job was my coworkers.

    Cons

    No work-life balance. Rare opportunity for growth. Outdated systems

  3. Helpful (1)

    "Sales and Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Specialist in Hollywood, CA
    Former Employee - Sales and Service Specialist in Hollywood, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    2 weeks vacation and benifits

    Cons

    long hours, over worked, you feel like a robot, cannot sit down


  4. "Service to sales marketing specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Service to Sales Specialist (Marketing Specialist) in Fort Worth, TX
    Former Employee - Retention Service to Sales Specialist (Marketing Specialist) in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Good salary....excellent benefits. Great upper management

    Cons

    Very robotic, bad morale, depressing environment, hence why they give so much time off, high turnover,typical corporate ideology wh e re the top succeed and the bottom suffer

    Advice to Management

    You need more team building exercises to get the culture so people enjoy being at work. More community events to grt people to enjoy the personalities amongst each other


  5. "Blinded by lies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Service Specialist in Pulaski, VA
    Former Employee - Sales Service Specialist in Pulaski, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Highest paid banking jobs for most tellers and loan officers. Maintained training and held high standards. Encouraged a better class of banking, felt like old time when the ladies dresses like ladies and the men wore suits and ties. One of the first companies in the USA to recognize same sex partners who've been in a committed relationship as a dependent for benefits. No questions asked! That was one of the things about Bank of America that I was most proud of.

    Cons

    This company has no ethics and was involved in multiple lawsuits while taking one of the largest payouts from the government. We were given daily scripts as to what we could and could not say to customers. My last year employed there was actually in 2008 when the market crashed, and almost immediately all upper management was forced out. My branch VP who had been in this particular location for 25+ years was given the opportunity to quit or be forced out. It was heartbreaking. For so many of us who believed in this company to have our lively hood threatened was scary. This wasn't the company I wanted to work for, and it wasn't the company of us thought we worked for. Slowly in Southwest VA many locations shut down. For a bank who was able to say for years they made it through the great depression to have such a public fall really spoke volumes to me and all of my co-workers.

    Advice to Management

    Do not take millions of dollars a year in bonuses. You have shareholders and employees who still believe in you....don't let those left standing with you down!


  6. Helpful (1)

    "No night shifts Paid holidays"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales & Service Specialist in Austin, TX
    Former Employee - Sales & Service Specialist in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    No night shifts
    Paid holidays
    Decent pay

    Cons

    Unrealistic sales goals. Management constantly threatened to fire employees if they did not increase sales. Customer service did not matter at all, only sales. Causes many customers to be pissed off because management forced us to be so pushy.

    Advice to Management

    The best way to increase sales in the long term is to provide good customer service, not constantly push products on customers every time they come in.


  7. Helpful (1)

    "Best part of the work was helping people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Specialist in San Francisco, CA
    Former Employee - Sales and Service Specialist in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Learned office and bank business practices/methods.
    Grew networking skills and interpersonal communication.
    Average market pay for the role.

    Cons

    Too much focus on sales as opposed to growing customer connections
    Unnecessary office material waste
    Work life balance is below average

  8. "Sales and service specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Specialist in New York, NY
    Former Employee - Sales and Service Specialist in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    You don't have incentives, therefore no goals no pressure, usually two weeks paid vacation, health benefits, matches 401k , one week sick week, very stable job and almost never over time(most manager s they tell you to get off early on Friday)

    Cons

    Basically a job stucked between teller and banker, you do both of them yet you don't get paid for any sales you made, and depends on your branch, most if not all time, you are not welcomed
    Managers are everything, if they like you , your set for life, if not, it's painful, they pick on every thing even your not responsible for.

    Advice to Management

    Visit the actual branch and see the associates yourself, so many times my coworkers are not appreciated with the hard work they do, they listen only to the managers and it's sad for me to see how coworkers are treated differently.


  9. "Sales and Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales & Service Specialist in Scottsdale, AZ
    Former Employee - Sales & Service Specialist in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Great benefits, team environment, training, and onboarding fully provided.

    Cons

    Wanting too many metrics as well as providing human interaction to clients.


  10. "Sales and Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller to Sales and Service Specialist in New Bedford, MA
    Former Employee - Teller to Sales and Service Specialist in New Bedford, MA

    I worked at Bank of America (More than 3 years)

    Pros

    Range of opportunities for advancement if sales is not a problem. Good place to beef up your resume. Benefits are great.

    Cons

    Compensation. Sales goals are unrealistic. Often cut different roles seemingly to get rid of people they don't want only to bring it back with a new title. Typical corporate America. Employees are replaceable.