Bank of America Reviews | Glassdoor

Bank of America Reviews

Updated December 15, 2017
5,712 reviews

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3.0
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
1,822 Ratings

5,712 Employee Reviews

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Pros
Cons
  • Work life balance has to be earned (in 467 reviews)

  • Upper management don't listen to those located in other cities (in 403 reviews)

More Pros and Cons

  1. "AVP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President in Plano, TX
    Former Employee - Assistant Vice President in Plano, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Team was great. Benefits were great.

    Cons

    Bonuses taken away, many associates capped and did not earn a merit. Hard to move up

    Advice to Management

    Be more flexible especially with traffic and allow people to work their 8 hours the way it best fits their schedule if it does not impact the overall production


  2. "Sales and Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sss
    Former Employee - Sss
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Good medical, 401 (k), dental, vision and PTO benefits, decent salary.

    Cons

    High sales pressure, working retail requires weekends

    Advice to Management

    Value your employees for their strengths and not always belittle them for their weaknesses.

  3. "Seasoned associates need better raises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Gresham, OR
    Current Employee - Relationship Manager in Gresham, OR
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    4 months paid maternity/Paternity leave, 3 weeks paid vacation, great medical, dental, vision and health account available for entire family. You can also cover a domestic partner.

    Cons

    Poor raises if you even get one. Peers can cause problems and nothing is done about it. Too much micromanagement. Extreme stress to meet sales goals that they relate to “relationship goals” yet they’re still sales goals.

    Advice to Management

    As much as the company has grown financially I would appreciate encouragement with an actual raise. Cost of living has sky rocketed and yet middle/upper positions stay steady. The Client Service reps now start at $15.00 where the other positions wage stays the same. It is completely wrong. Do not feel appreciated. Why work hard when no gratification?


  4. "Financial Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time

    Pros

    Pay is excellent, typically friendly coworker environment

    Cons

    Long hour, no a lot of career advancement


  5. "ok place. lot of politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Danville, CA
    Former Employee - Anonymous Employee in Danville, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    I had a good manager

    Cons

    understaffed, and lot of politics among staff


  6. "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time

    Pros

    Good Benefits, Vacations, nice to work here

    Cons

    I don't see any downside working in BOA

    Advice to Management

    There is no advice to management


  7. "Great Benefits, about the only great thing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Loan Consultant in Phoenix, AZ
    Current Employee - Home Loan Consultant in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Benefits are some of the best around. Inexpensive health insurance, lots of life insurance options, tuition reimbursement, 16 weeks paid maternity and paternity leave. Employer 401k match

    Cons

    Too many metrics, reports, too many data crunchers micromanaging everything. Constant changes yet cannot keep up with fast and ever changing mortgage industry. Nearly impossible to close a loan on time, the fulfillment partners would rather decline and cancel loans than fund them. Still very much us vs them mentality in fulfillment versus sales.

    Advice to Management

    Ease up on all of the requirements for the loan officers, and let them sell. Increase their compensation

  8. "Finance engineer intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern in Redondo Beach, CA
    Former Intern - Anonymous Intern in Redondo Beach, CA

    I worked at Bank of America as an intern (More than a year)

    Pros

    Fun place to work and learn new skills.

    Cons

    Need opportunity for fast advancement


  9. "Sr customer service rep/digital services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative/Digital Services in Utica, NY
    Current Employee - Senior Customer Service Representative/Digital Services in Utica, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Good benefits and great vacation time

    Cons

    They set unrealistic and unfair goals. The only way to meet their goals is to cut corners and cheat the system. My morals won't support this. For the amount if stress and stuff you have to put up with the pay could be better. You also are an easily replaceable number. They don't value years of committed service. They claim there are opportunities but there really are not. It can easily turn into a dead end job. You could work there for years and a new hire would be hired for about the same pay for example.

    Advice to Management

    Stop creating unrealistic goals that hurt employees that follow the rules and do their jobs the right way. This hurts your good employees and also the customers. For example someone can BS a customer and tell them what they want to hear to get them off the phone quickly. They would get a good survey and meet CTI goals but not actually fix the issue or help the customer. The customer won't know it is still messed up until they call next month even angrier. I actually do the right thing but am punished because my call time is longer. Maybe it is longer because I am actually helping the customer and fixing their issue the RIGHT way. Also many of the ppl that have fast CTI give the customers incorrect information. It is an unfair work environment that promotes cheating and tricking the customers off the phone. Not fair and also not in line with my morals. Everything is set up for associate failure and numbers are twisted with stats to promote a false sense of success. Things have really gone down hill. I do not enjoy my job anymore like I used to. You want world class service but you handicap your employees and lose some of your best associates. Why do you think your turn over is so high?


  10. "trading intern experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America as an intern

    Pros

    It was great to learn and ask questions and meet people across different products.

    Cons

    You never do any actual work, but this is intrinsic to the internship

    Advice to Management

    integrate more trading pitches


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