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Bank of America SERVICE ADVISOR Reviews

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SERVICE ADVISOR

3.8
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Approve of CEO
Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
8 Ratings

Employee Reviews

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Pros
Cons
  • "Hard to maintain a good work life balance" (in 532 reviews)

  • "Don't get a lot of support from upper management" (in 461 reviews)

More Pros and Cons

  1. "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Treasury Advisor in Dallas, TX
    Current Employee - Service Treasury Advisor in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Great Benefits, 4 month maternity/paternity leave, advancement opportunities,

    Cons

    Work /Life balance, too many changes made by senior leaders that have no concept of they impact the client and employees, it's all about the metrics.

    Advice to Management

    Managers should lead more by example.


  2. "Treasury service advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Treasury Services Advisor in Brea, CA
    Former Employee - Treasury Services Advisor in Brea, CA

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Benefits package, prestigious name, opportunities

    Cons

    Micromanaged, your only a number

    Advice to Management

    Take care of your employees. Be more understanding to their circumstances.

  3. "Great benefits, not so good career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Treasury Services Advisor in Jacksonville, FL
    Current Employee - Treasury Services Advisor in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 8 years)

    Pros

    Great benefits, awesome vacation times too name a few. Benefits stack up the longer your employed.

    Cons

    Hard to move up in the company. Once you get to a certain band level, it's a waiting game to move up or to another department.


  4. "Treasury Fulfillment and Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Treasury Fulfillment and Service Advisor in Concord, CA
    Current Employee - Treasury Fulfillment and Service Advisor in Concord, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Benefits, career opportunities, room for growth,

    Cons

    Pay could be better for the amount of work I do

    Advice to Management

    Above


  5. "Treasury Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Treasury Services Advisor in Brea, CA
    Current Employee - Treasury Services Advisor in Brea, CA
    Recommends
    Neutral Outlook

    I have been working at Bank of America full-time (More than 8 years)

    Pros

    The benefits that are offered are excellent

    Cons

    Limited opportunity to advice with the company

    Advice to Management

    N/A


  6. "Good company to work for overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Treasury Services Advisor in Chicago, IL
    Current Employee - Treasury Services Advisor in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Great benefits, 401k matching, Great amount of PTO, Advancement opportunities

    Cons

    Not too many.. as long as you enjoy what you are doing.

    Advice to Management

    Be more empathetic.


  7. "Spread Sheet Managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Advisor
    Former Employee - Financial Services Advisor
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Some of the best benefits out there. Health, 401k, tuition reimbursement, Green car and banking benefits are excellent

    Cons

    Micro Managment is the name of the game. You are faced with myriad tasks around each client interaction. Using multiple systems to track and document disclosures, preselected offers, and future opportunity. This would be fine if it was part of pipeline management but you must track your pipeline yourself. You routinely do not get credit for work you do.
    As to being a financial advisor, forget it. You have basically one product to sell and everyone must fit. You will be celebrated for selling multiple credit cards to one client.

    Advice to Management

    Senior management slogan of "Responsible Growth, no excuses," is all you need to know. Frontline management needs to advocate for employees. Customers first would be a novel idea to try as well.

  8. "Company Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Treasury Services Advisor in Concord, CA
    Current Employee - Treasury Services Advisor in Concord, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Great Benefits!!! BofA has taken care of my family for a very long time. Amazing vacation benefits with option to purchase an additional week. Amazing volunteer opportunities.

    Cons

    Dealing with recruiters within the bank are the worst. When you apply, there is no general timeline they follow. Applications take forever to process. Salary is well under what you are worth.


  9. Helpful (2)

    "Know the rules and you'll succeed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSA - Financial Services Advisor in New York, NY
    Current Employee - FSA - Financial Services Advisor in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America (More than 3 years)

    Pros

    - variable comp is consistent if your consistent
    - you can look like a star by taking advantage of everyone's negativity and whining
    - home office FSAs are for the most part book smart and that's about it. Very easy to take advantage of their lost opportunity when a client follows up with an actual human and not a robot-like car salesman.
    - make your manager look good and you'll get the "financial advisor flexibility " you need to succeed.
    - if you know each product in and out, you'll benefit the client and yourself.

    Cons

    - if a manager dislikes you start looking elsewhere because you'll be stuck in the same position forever
    - strict schedule; work-life balance really took a hit here over the last 2 years. Contributes to the negativity that spreads like a disease
    - if mgmt catches you feeding on that negativity they won't help you with anything. Unfortunately this drags down overall production because you wind up training tenured colleagues on issues that are irrelevant to the actual job for a good chunk of your day. These colleagues are the competition.
    - changing rules without notice can create confusion and delay masters that shouldn't be delayed or questioned.
    - systems are inefficient and simple service issues that cannot be resolved by a specific team can burn u out and ruin your day.

    Advice to Management

    Advice to FSAs' direct reports- recognize each FSAs priority at Edge, don't assume our goal is to get the best paying position.
    Advice to segment managers- recognize and remember what our day to day consists of. To reduce turnover and keep talent, move the top FSAs to where they should be, demote FSAs who got lucky in a prior segment and make exceptions and offers more often since the top talent is who will drive office positivity and production. Negative associates will leave naturally, no need to promote them and give everyone a headache.
    Platform mgmt- stop with adherence. It's absurd. Have tech create an option to be selected 1-9, 1- withdrawal, 2-portfolio review etc. it's very rare that service is turned to sales on brokerage opportunities at least. The IC reps should uncover and refer to FSAs. Clients will be happier and FSAs can offer more quality to the clients that care about what they have.

    Increase base salary to 100k to keep it consistent with similar roles in the enterprise. The average revenue generated per employee at BoA is like $380k/yr. that includes the 70% of employees that will lose their job to technology.


  10. Helpful (3)

    "Merrill Edge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Advisor in San Antonio, TX
    Former Employee - Financial Services Advisor in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Has great benefits and a very competitive base salary + bonuses

    Cons

    No direction, no communication, bankers should be licensed

    Advice to Management

    More communication between upper management. Communication between bank and Merrill.