Bank of America Reviews in San Francisco, CA | Glassdoor

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Bank of America San Francisco Reviews

Updated January 31, 2018
195 reviews

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San Francisco, CA

3.5
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
72 Ratings

195 Employee Reviews

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Pros
Cons
  • Sometimes it can be difficult work/life balance (in 476 reviews)

  • terrible upper management leads to many people leaving the company (in 410 reviews)

More Pros and Cons

  1. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    opportunity for growth
    awesome training
    good working environment
    awesome culture

    Cons

    quarter performance goals
    regulation
    ongoing training on new procedures


  2. "Great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Consultant in San Francisco, CA
    Current Employee - Small Business Consultant in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Love their on going training and support. Great benefits. Great management.

    Cons

    Wish they have work from home job option. No other cons.

  3. "Overall ok experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in San Francisco, CA
    Former Employee - Relationship Manager in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Some trainings were useful; some upper level managers were good. If your branch location is good, you might get good sales.

    Cons

    Lunch/ coffee is not covered; gossipy/ rude colleagues; sales vs operations management conflict; stopped learning new stuff after 3 months

    Advice to Management

    /


  4. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in San Francisco, CA
    Current Employee - Teller in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Great management and staff. Always look forward to work.

    Cons

    Little room to grow with in position.


  5. "A very stressful office job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in San Francisco, CA
    Former Employee - Relationship Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time

    Pros

    Reliable hours, really nice co-workers.

    Cons

    Email bombarding every day, to the hour on how poorly everyone was doing. It seemed like the managers jobs were to send out emails telling the whole company they were terrible at their jobs. Very demoralizing. The branch managers were not above these emails and would get bombarded as well, which would result in them pushing customers out so that bankers could make the most sales possible. It was not a nice environment for customers either. They expressed feeling unappreciated and I could totally relate. For a job advertised as a customer service position, the company was not at all concerned with the quality of service the customers experienced.

    Advice to Management

    Being told every morning that your work is deficient is a very unexciting way to start your day. I wouldn't expect people sticking around for long with these practices management has endorsed. Everyone I met there who was a smart capable person has since moved on, and rightfully so.


  6. "Upper Management doesn't care to keep employees happy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Person in San Francisco, CA
    Former Employee - Person in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    some nice coworkers AKA worker bees and you can have a positive impact on someones financial health

    Cons

    poor pay
    poor leadership
    management is powerless to influence change as the corporate big wigs rule with an iron fist with no concern for banking center employees.

    Advice to Management

    you guys PREACH customer service, yet do not take care of your employees. your banking center employees are your front line that faces the customer; keep them happy and treat them fairly and this empathy and compassion will be passed onto the customer. simple as that.


  7. "Former manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banking Center Manager in San Francisco, CA
    Former Employee - Banking Center Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    originally it was employee and client focused. It was a great place to work. Competitive pricing and international and technologically advanced online transactions.

    Cons

    Became increasingly profit focused at the detriment of employees. Too many turnovers, increasing sales pressure, and corrupt misogynistic, racist managers.

    Advice to Management

    Put people first.

  8. Helpful (1)

    "Best part of the work was helping people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Specialist in San Francisco, CA
    Former Employee - Sales and Service Specialist in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Learned office and bank business practices/methods.
    Grew networking skills and interpersonal communication.
    Average market pay for the role.

    Cons

    Too much focus on sales as opposed to growing customer connections
    Unnecessary office material waste
    Work life balance is below average


  9. Helpful (1)

    "Don't work here if you're not on the business side of things"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Developer/Integrator in San Francisco, CA
    Former Employee - Applications Developer/Integrator in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America (More than 8 years)

    Pros

    Workload is reasonable and you'll occasionally run into some intelligent people here.

    Cons

    Company lacks a well-defined career and promotion track outside of management and business. If you work in technology for the bank, your job is a dead end. If you work outside of the bank's core centers in NYC or Charlotte, your job is a dead end.

    Advice to Management

    Listen to employee feedback when considering individuals for management positions.


  10. Helpful (4)

    "Previous Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in San Francisco, CA
    Former Employee - Relationship Manager in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America (More than a year)

    Pros

    It's one of the biggest banks and does offer competitive products compared to its competitors to clients.
    It at least tries to care for clients.
    Its other areas of banking other than retail are probably better to work in. Benefits are good (Health, 401k and Etc.)

    Cons

    This is a review for retail Banking, the other branches of the company (Investment banking and etc.) could very well be much better and more than likely are considering how well they do.
    Bad management in the retail banking field. They make promises they don't keep. Most have their heads in the clouds regarding how much Relationship Managers can actually perform. So goals can be a little ridiculous.
    Bonuses are horrible, performing at 110% can barely get you around $950 in bonuses FOR THE ENTIRE QUARTER. Also, that depends on location and that is considering my location had decently higher volume. On top of that they find ways to take pieces of that away left and right saying "your center didn't perform here or there". Not to mention bonuses are already taxed at such a high rate in California. You end up getting almost no bonus at all in most cases despite doing well. (I've hit 135% + of monthly goals). Most other sales jobs in the area would give you a much better bonus and about as much pay. Most long time employees say the position used to pay much more.
    They seem to be slowing progression as well. They threw "Senior Relationship Manager" between Relationship Manager and Financial Solutions Advisor. It's basically an inbetween job where you get licensed (series 7 etc) but they won't let you do anything with it. (Pointless...)
    If you are working in retail or some other part of the bank there is no pathway to maybe transfer to a diffent side. For example a young recent graduate transfering from retail banking to having a career they actually studied for in investment or corporate banking. You just apply with the rest (I.e. the same story of, did you come from a top 25 university with a high GPA. and probably already have IB internships).

    Advice to Management

    Keep your promises. Make goals that are a bit more realistic. Teach your Relationship Managers more about things they need on the job more than just shoving the "Discover tool" and other things down their throats. No employee can be comfortable uncovering someones financial needs if it takes them a quarter to just learn the systems which they recieved almost no real practice on during training. Develop programs to transition associates to other sectors of business in the bank. For example, if you have a Relationship Manager that was in the position to gain some experience but has his/her finance degree and is looking to move into a Investment banking analyst position, there should be an internal hiring system to recognize young or even older talent that may actaully want to work in a different side of the bank all together.


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