Bank of America Reviews in San Francisco, CA | Glassdoor

Bank of America San Francisco Reviews

Updated November 18, 2017
355 reviews

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San Francisco, CA Area

3.4
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
138 Ratings

355 Employee Reviews

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  1. "Good job to have as student or starting career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in San Mateo, CA
    Current Employee - Client Service Representative in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time (More than a year)

    Pros

    Nice staff, benefits are solid, lots to learn, pay is slightly better than average. Products are easy to sell. Very inclusive culture thought it may seem a bit forced at times.

    Cons

    The actual work itself is rather tedious/repetitive. You eventually get tired of cashing checks for people. The company is good, the clientele poses a bit of an obstacle sometimes. Glorified retail essentially.

    Advice to Management

    The only thing I know of are some bugs in the teller’s software but nothing in terms of how work operates. Maybe there’s too much paper.


  2. Helpful (1)

    "Best part of the work was helping people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Specialist in San Francisco, CA
    Former Employee - Sales and Service Specialist in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Learned office and bank business practices/methods.
    Grew networking skills and interpersonal communication.
    Average market pay for the role.

    Cons

    Too much focus on sales as opposed to growing customer connections
    Unnecessary office material waste
    Work life balance is below average

  3. "Home Service Specialist II"

    StarStarStarStarStar
    Current Employee - Fulfillment in Oakley, CA
    Current Employee - Fulfillment in Oakley, CA

    Pros

    Great team and opportunity to learn and help others! Fast paced, constantly busy and several opportunities to speak to clients and deliver great customer service when they are purchasing a home or refinancing!

    Cons

    No ability to work remotely to all employees within Fulfillment, minimum training in some areas and/or departments not all. Reorganization sometimes can affect the line of business. However, there are options to try keep the business line moving and people employed

    Advice to Management

    More opportunities for upward mobility within the company for employees


  4. Helpful (1)

    "Don't work here if you're not on the business side of things"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Developer/Integrator in San Francisco, CA
    Former Employee - Applications Developer/Integrator in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America (More than 8 years)

    Pros

    Workload is reasonable and you'll occasionally run into some intelligent people here.

    Cons

    Company lacks a well-defined career and promotion track outside of management and business. If you work in technology for the bank, your job is a dead end. If you work outside of the bank's core centers in NYC or Charlotte, your job is a dead end.

    Advice to Management

    Listen to employee feedback when considering individuals for management positions.


  5. Helpful (3)

    "Previous Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in San Francisco, CA
    Former Employee - Relationship Manager in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America (More than a year)

    Pros

    It's one of the biggest banks and does offer competitive products compared to its competitors to clients.
    It at least tries to care for clients.
    Its other areas of banking other than retail are probably better to work in. Benefits are good (Health, 401k and Etc.)

    Cons

    This is a review for retail Banking, the other branches of the company (Investment banking and etc.) could very well be much better and more than likely are considering how well they do.
    Bad management in the retail banking field. They make promises they don't keep. Most have their heads in the clouds regarding how much Relationship Managers can actually perform. So goals can be a little ridiculous.
    Bonuses are horrible, performing at 110% can barely get you around $950 in bonuses FOR THE ENTIRE QUARTER. Also, that depends on location and that is considering my location had decently higher volume. On top of that they find ways to take pieces of that away left and right saying "your center didn't perform here or there". Not to mention bonuses are already taxed at such a high rate in California. You end up getting almost no bonus at all in most cases despite doing well. (I've hit 135% + of monthly goals). Most other sales jobs in the area would give you a much better bonus and about as much pay. Most long time employees say the position used to pay much more.
    They seem to be slowing progression as well. They threw "Senior Relationship Manager" between Relationship Manager and Financial Solutions Advisor. It's basically an inbetween job where you get licensed (series 7 etc) but they won't let you do anything with it. (Pointless...)
    If you are working in retail or some other part of the bank there is no pathway to maybe transfer to a diffent side. For example a young recent graduate transfering from retail banking to having a career they actually studied for in investment or corporate banking. You just apply with the rest (I.e. the same story of, did you come from a top 25 university with a high GPA. and probably already have IB internships).

    Advice to Management

    Keep your promises. Make goals that are a bit more realistic. Teach your Relationship Managers more about things they need on the job more than just shoving the "Discover tool" and other things down their throats. No employee can be comfortable uncovering someones financial needs if it takes them a quarter to just learn the systems which they recieved almost no real practice on during training. Develop programs to transition associates to other sectors of business in the bank. For example, if you have a Relationship Manager that was in the position to gain some experience but has his/her finance degree and is looking to move into a Investment banking analyst position, there should be an internal hiring system to recognize young or even older talent that may actaully want to work in a different side of the bank all together.


  6. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    opportunity for growth
    awesome training
    good working environment
    awesome culture

    Cons

    quarter performance goals
    regulation
    ongoing training on new procedures


  7. "Frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker/Digital Ambassador in Benicia, CA
    Current Employee - Relationship Banker/Digital Ambassador in Benicia, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Good employee benefits, good work schedules. Associate discounts. 401k. Opportunities to earn bonuses. Paid sick time and paid vacation.

    Cons

    Lack of opportunity to grow within the company. Favoritism. Low pay unless you are an external candidate. Short staffed.

    Advice to Management

    Give your associates opportunities to grow and develop

  8. "The director of the branch, always busy busy busy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker/Digital Ambassador in Vacaville, CA
    Current Employee - Relationship Banker/Digital Ambassador in Vacaville, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Every day is a learning experience in the banking center. I get by with the help of my team mates.

    Cons

    My pay doesnt equal my associate value as far as how much work i do. Sadly as the RB sales must first go to the Relationship manager.

    Advice to Management

    Promotions should be based off of employee value and you should appreciate those who go above and beyond.


  9. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Center Manager in San Francisco, CA
    Current Employee - Financial Center Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Opportunity for promotions, Great compensation

    Cons

    None, I have been really happy here

    Advice to Management

    Continue doing what you are doing


  10. "Consulting System Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    In the 80's & early 90's was a great place to work.

    Cons

    Since the merger with Nations Bank the qualify of management, products and services has gone downhill.

    Advice to Management

    Look and act long range, not just to short term profits that yields immediate bonuses.


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