Bank of America Reviews in San Rafael, CA | Glassdoor

Bank of America San Rafael Reviews

4 reviews

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San Rafael, CA

4.3
StarStarStarStarStar
Recommend to a friend
Approve of CEO
Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
3 Ratings

4 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Helpful (3)

    "I love this place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in San Rafael, CA
    Current Employee - Relationship Manager in San Rafael, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Friendly customers, coworkers, solid base salary and (uncapped) bonuses are awesome if you apply yourself and manage your time. Benefits are good 3 weeks vacation and 401k match after 1st year. Like all sales jobs you get what you put into it. It's awesome that bonuses are tied to customer satisfaction. We keep our customers happy we get compensated accordingly can you say WIN WIN! Bofa is a huge organization and there is lots of room for professional growth. Management wants you to win so let them know what you want and they'll help get you there.

    Cons

    POS system is clunky and it takes forever to get simple tasks done. Internal departments are taking longer and longer to get through doesn't make sense to have the customer come in for assistance and we are both on hold for 20 minutes.

    Advice to Management

    We want to get our customers setup in a reasonable time frame and our POS system doesn't really help make that happen


  2. "Approach with caution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller Operations Specialist in San Rafael, CA
    Former Employee - Teller Operations Specialist in San Rafael, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Structured, able to move up regardless of location or boss, great benefits, 3 weeks paid vacation, 12 days sick pay etc. More tech focused and reliable.

    Cons

    Cuts increased work load and responsibilities, high turnover, high expectations for # of sales and they will hold it to you every day sometimes twice a day.

    Advice to Management

    Some of your staff have given A LOT to the company, smiled when times we tough. Please acknowledge more by actions othewise we are just #s and ur jus a job!

  3. "Still Broken"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice-President in San Rafael, CA
    Current Employee - Assistant Vice-President in San Rafael, CA
    Disapproves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Good jumbo pricing and large institution

    Cons

    Still doesn't have the mortgage problems fixed. Fulfillment is a joke.

    Advice to Management

    Get someone to support loan orignators


  4. "Bank of America was a learning experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Officer in San Rafael, CA
    Current Employee - Loan Officer in San Rafael, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Not many...ecept for the leads of people that already have loans with BofA and the foreclosures available to work.

    Cons

    Lack of communications between owners and hier ups even my direct manager never new for sure what was going on.

    Advice to Management

    The treatment of your employers should be better and better communication between the managers and sales managers


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