Bank of America Senior Teller Reviews | Glassdoor

Bank of America Senior Teller Reviews

Updated December 10, 2018
122 reviews

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Senior Teller

3.0
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
52 Ratings

Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 515 reviews)

  • "Lack of communication in upper management" (in 448 reviews)

More Pros and Cons

  1. Helpful (2)

    "Senior Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Teller in San Francisco, CA
    Former Employee - Senior Teller in San Francisco, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Bank of America part-time (More than 5 years)

    Pros

    - Good work environment
    - Plenty of room for growth on the consumer banking side if you work hard enough
    - Great job for college students

    Cons

    - Sometimes the focus was more on sales than on customer needs
    - Computer systems seem a little outdated

    Advice to Management

    - Focus more on customer satisfaction than trying to sell them financial services that they don't necessarily need.


  2. "Senior Bank Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Bank Teller in Renton, WA
    Former Employee - Senior Bank Teller in Renton, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America part-time (More than 3 years)

    Pros

    Flexible with hours if student
    Tuition reimbursement

    Cons

    Rude customers
    Push you to sell products

    Advice to Management

    Think more about your employees than just the numbers

  3. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Teller in Murrieta, CA
    Former Employee - Senior Teller in Murrieta, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Great benefits, opportunity to grow, used to be a great company to work for.

    Cons

    They don't want customers inside banking center unless they are opening an account or will make a sure product sell. Customer service values are no longer top priority unless they see and get a sell.

    Advice to Management

    Management has no direction or control they are following orders from superiors who are looking for numbers.


  4. Helpful (1)

    "dissapointment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Teller in Arlington, WA
    Former Employee - Senior Teller in Arlington, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America part-time (More than a year)

    Pros

    benefits, hours, customers, some of the coworkers

    Cons

    the pressure to sell products like credit cards is the top priority, customer service is a distant second

    Advice to Management

    If you focus on customer service, the sales will come. Having managers stare over your shoulder to make sure you are harrassing your customer into getting something they may not need is ridiculous. Even when they say no, we're supposed to keep selling it to them, even if the line is out the door.


  5. "Understaff issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Bank Teller
    Former Employee - Senior Bank Teller
    Doesn't Recommend
    No opinion of CEO

    I worked at Bank of America (More than a year)

    Pros

    Health benefits and the regular customers

    Cons

    Budget cuts and expected same results


  6. "Senior Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Teller
    Former Employee - Senior Teller
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Great insurance and professional training. Friendly coworkers and flexible shifts.

    Cons

    They took away our sitting privileges but only when a customer is present :)


  7. "Senior teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Teller
    Former Employee - Senior Teller
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Great company to work for, great benefits. Also, able to transfer to different branches for promotion or just relocation. Company always promotes within.

    Cons

    You are always "on stage" and are always pushed to make a sale or look for a possible sale of an account. There are always goals you have to meet.

  8. Helpful (1)

    "Sr teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Bank Teller in Folsom, CA
    Current Employee - Senior Bank Teller in Folsom, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time (More than 10 years)

    Pros

    Best company to work with . Offers best benefits

    Cons

    None . Best company I have ever worked with

    Advice to Management

    Keep up the great customer service and be the best employer


  9. "senior teller"

    StarStarStarStarStar
    Former Employee - Senior Teller in Hemet, CA
    Former Employee - Senior Teller in Hemet, CA

    I worked at Bank of America full-time (More than 5 years)

    Pros

    the benefits were great and easy to use

    Cons

    they dont always work with your school schedule


  10. "Cool Place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Bank Teller in San Francisco, CA
    Former Employee - Senior Bank Teller in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America part-time (More than 3 years)

    Pros

    Great place to learn how to manage money

    Cons

    Big company and you are constantly forgotten about.

    Advice to Management

    Dont forget about the little guys.