Bank of America Service Supervisor Reviews | Glassdoor

Bank of America Service Supervisor Reviews

5 reviews

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Service Supervisor

4.0
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Approve of CEO
Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
2 Ratings

Employee Reviews

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Pros
Cons
  • "Hard to maintain a good work life balance" (in 532 reviews)

  • "Don't get a lot of support from upper management" (in 461 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    Former Employee - Customer Service Supervisor in Fresno, CA
    Former Employee - Customer Service Supervisor in Fresno, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America (More than 5 years)

    Pros

    Pay was good and I really like the people I worked with.

    Cons

    Outsourcing causes the call center to close


  2. "Customer service and sales team manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager Supervisor in Phoenix, AZ
    Former Employee - Customer Service Manager Supervisor in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Great associates
    Friendly atmosphere

    Cons

    Takes too long to implement change
    Stuck in another time
    Good luck getting approval for anything

    Advice to Management

    Move faster on the big wins
    Listen to the workforce on issues

  3. "Sr. Customer Service Escalation Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Escalation Supervisor in Tampa, FL
    Current Employee - Senior Customer Service Escalation Supervisor in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Benefits
    Child Care
    Tuition Reimbursement
    Solid company

    Cons

    In order to make more money you have to apply for a position in another department or you may end up stuck with the same salary. Managers may have their favorites.

    Advice to Management

    We need more Career development strategies for employee advancement


  4. "Not at all the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Electronic Claim Service/Supervisor in Tampa, FL
    Current Employee - Electronic Claim Service/Supervisor in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Please forgive me for not saying . really don't have a comment at all

    Cons

    Having to go to the job.

    Advice to Management

    personal


  5. "Insightful"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Supervisor in Rancho Cucamonga, CA
    Current Employee - Sales and Service Supervisor in Rancho Cucamonga, CA
    Recommends
    Approves of CEO

    Pros

    Big corporation with lots of room for growth

    Cons

    Hard to get noticed because of the enormity of the corporation

    Advice to Management

    Pay attention to employees; there are hidden gems. There is a lot of talent hidden inside the bank flow, please pay attention because there's a lot of people you can be promoting into higher positions.