Bank of America Specialist Reviews | Glassdoor

Bank of America Specialist Reviews

Updated October 26, 2018
1,033 reviews

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Specialist

3.6
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
468 Ratings

Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 509 reviews)

  • "Lack of communication in upper management" (in 446 reviews)

More Pros and Cons

  1. "Sr. Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Specialist in Moosic, PA
    Current Employee - Senior Customer Service Specialist in Moosic, PA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    They offer a wide variety of benefits

    Cons

    Lack of Opportunity and Employees feel that their jobs are at stake

    Advice to Management

    Invest in valuing existing employees in an effort to retain highly experienced staff, as it will save money in the long-term.


  2. Helpful (1)

    "Production specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Specialist in Tampa, FL
    Current Employee - Production Specialist in Tampa, FL
    Recommends
    Disapproves of CEO

    I have been working at Bank of America full-time

    Pros

    Time off is not accrued and is given up front . 10 “sick days”

    Cons

    Bank politics, favoritism most job posted they’ve already chosen who they want

  3. "Great benefits ; great time off ; flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Digital Service Specialist in Utica, NY
    Current Employee - Senior Digital Service Specialist in Utica, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Benefits , time off, no extra work needed to take home

    Cons

    Being on the phone all day. Sedentary. Management isn’t great about taking excellations.

    Advice to Management

    Be more willing to take a supervisor call. Give more money to people that have degrees.


  4. Helpful (1)

    "Sales and Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Specialist in Hollywood, CA
    Former Employee - Sales and Service Specialist in Hollywood, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    2 weeks vacation and benifits

    Cons

    long hours, over worked, you feel like a robot, cannot sit down


  5. "Business Control Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Control Specialist in Fort Worth, TX
    Former Employee - Business Control Specialist in Fort Worth, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 8 years)

    Pros

    They are very involved in employee training and the community volunteer for all types of assistance. There are many opportunities for job advancement.

    Cons

    There are no raises but opportunities for other job positions.


  6. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Service Specialist in Westlake Village, Los Angeles, CA
    Former Employee - Home Service Specialist in Westlake Village, Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Bank of America full-time (More than 8 years)

    Pros

    Good benefits and work/ life balance

    Cons

    Low wages and layers of middle management


  7. "Internal Mobility Specialist"

    StarStarStarStarStar
    Former Employee - Internal Mobility Specialist
    Former Employee - Internal Mobility Specialist
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    great opportunity to work at the company

    Cons

    I have no cons to list at this time.

    Advice to Management

    no advice to management at this time.

  8. Helpful (2)

    "The good bad and ugly..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Control Specialist in San Antonio, TX
    Former Employee - Business Control Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time

    Pros

    BofA has great employee benefits and great opportunities for advancement. There are many volunteer opportunities and employee groups to be a part of.

    Cons

    Unless you have an amazing Manager, you'll have to do your own leg work to find a path for advancement. The resources are there however no one directs to toward an advancement path. You must determine where you want to be and then do the research and leg work to get there. You'll have to create your own and stay on top of learning, training, and asking for opportunities to do the work in the position you hope to move up to. The opportunity for advanced work (above your position) is not always given or even considered.

    Advice to Management

    Utilize employees skillsets. There were too many times I saw associates just sitting at their desks because the tasks provided didn't challenge their skill set or create an environment for advancement (even though the opportunities are there). Little to no employee recognition unless you are a Manager or above. This was definitely the experience I had and I never had an exit interview.


  9. "Customer Retention Marketing Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Marketing Specialist in Fort Worth, TX
    Former Employee - Customer Marketing Specialist in Fort Worth, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    The money, the benefits, but thats about all

    Cons

    Morale is very low, people tend to not care for their jobs there, or get complacent. They don't really seem to care much about their people. Definately just a number up here. Occasionally you will find management that cares. If you want to move up in the company, you have to play the game (as most corporate structures)

    Advice to Management

    More team building, have someone more like Leslie Collier, and how she interacted with her team. More morale boosters like city halls, to get people off the phones or their desks. More events to establish things like upper management cares. More funding for parties and food.


  10. "They have a really good training team. They take their time to make sure you understand their expectations for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Specialist Trainee in Chicago, IL
    Former Employee - Investment Specialist Trainee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Great training program, which gives great knowledge about how to handle client situations.

    Cons

    It’s an enormous company so moving up is a little difficult and the moves are very small.

    Advice to Management

    The series 66 material wasn’t as correlated to the actual exam as I think it could’ve been.