Bank of America Specialist Reviews | Glassdoor

Bank of America Specialist Reviews

Updated August 9, 2018
1,027 reviews

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Specialist

3.6
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
466 Ratings

Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 496 reviews)

  • "Communication with upper management can be difficult" (in 437 reviews)

More Pros and Cons

  1. "N/A"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bankruptcy Specialist in Jacksonville, FL
    Current Employee - Bankruptcy Specialist in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Good company to work for.

    Cons

    Better social engagement. More flexibility

    Advice to Management

    N/A


  2. "Collection specialists"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Specialist in Wilmington, DE
    Current Employee - Collections Specialist in Wilmington, DE
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Pay is good and incentives

    Cons

    To much micromanagment in department

    Advice to Management

    I have no advice to give

  3. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Philadelphia, PA
    Former Employee - Customer Service Specialist in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Amazing company to work for; Great benefits & many opportunities for advancement; Always a positive & happy work environment

    Cons

    I do not have or experience any cons w/ working for BOA


  4. "Testing specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Testing Specialist in Newark, DE
    Current Employee - Testing Specialist in Newark, DE
    Recommends
    Approves of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Great benefits, flexibility for working remotely when needed

    Cons

    Reducing workforce, increased responsibility


  5. "Customer service job sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Specialist in Tampa, FL
    Former Employee - Small Business Specialist in Tampa, FL

    I worked at Bank of America full-time (More than a year)

    Pros

    Good pay
    Good bullet on your resume
    Nice co workers
    Nice environment
    Good benefits

    Cons

    -*Stressful!!! Makes you have high BP and possible heart attack
    -Customers can treat employees any way they feel like without recourse
    -Customers are very rude
    -Bank of America doesn't value customers that have less than 100k in the bank.
    - Too many Policies for employees and customers to keep up with.

    Advice to Management

    Advocate for the employee


  6. "Sr. Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Specialist in Moosic, PA
    Current Employee - Senior Customer Service Specialist in Moosic, PA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    They offer a wide variety of benefits

    Cons

    Lack of Opportunity and Employees feel that their jobs are at stake

    Advice to Management

    Invest in valuing existing employees in an effort to retain highly experienced staff, as it will save money in the long-term.


  7. "Treasury Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Treasury Specialist in Miami, FL
    Current Employee - Treasury Specialist in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Nice starting salary. Overall nice workspaces

    Cons

    Very unorganized structure. Management lack of authority

  8. "Merrill Edge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Investment Specialist in Hunt Valley, MD
    Current Employee - Investment Specialist in Hunt Valley, MD
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Good benefits, maternity leave is great, pumping room for nursing mom.

    Cons

    On the Merrill Edge side all roles are focused on sales even service roles. They base your whole development on a metric called Deepening, which is getting someone to talk to a sales team about outside assets, and they will chose if you get promoted based on that alone. Very male dominated culture.

    Advice to Management

    Stop making deepening such a priority for non sales roles and be more organized when it comes to rolling out policy changes.


  9. "Compliance Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Specialist in Charlotte, NC
    Current Employee - Compliance Specialist in Charlotte, NC

    I have been working at Bank of America full-time (More than a year)

    Pros

    Great benefits.
    Professional development and career expansion.

    Cons

    Resource capacity.
    Must know someone if trying to move up.


  10. "Good benefits, culture, work; lacking career development/training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Analyst Specialist in New York, NY
    Current Employee - Risk Analyst Specialist in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Work is interesting, people are generally very friendly, reasonable hours and expectations. Not political; can definitely move up.

    Cons

    Many of our employees were shuttled downtown effectively isolating our team from the rest of the bank. There is a general lack of effort to both educate and care for their employees' financial education and career aspirations. It feels as if they are suffocating our growth.

    Advice to Management

    Get all teams together in the same building or close-by. Force managers to have career conversations and generally be open to learning and career development.