Bank of America Reviews in Tampa, FL | Glassdoor

Bank of America Tampa Reviews

Updated August 27, 2018
150 reviews

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Tampa, FL

3.1
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
71 Ratings

150 Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 503 reviews)

  • "Communication with upper management can be difficult" (in 439 reviews)

More Pros and Cons

  1. "Treasury Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Treasury Management Sales Officer in Tampa, FL
    Former Employee - Treasury Management Sales Officer in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Amazing place to work. Everyone is very friendly and they always have your back. Benefits are top notch and ability to move up and around are fantastic

    Cons

    If you don't like change, this place isn't for you. They are always recreating themselves to stay at the top of the banking chain.

    Advice to Management

    Just keep up with what you are doing. The future is looking great!


  2. "Document Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Document Review in Tampa, FL
    Former Employee - Document Review in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Great company with TONS of benefits: Medical, Dental, Legal, Childcare reimbursement
    Sites all over the U.S. if you want to move around
    Casual Dress Code
    3 weeks vacation in your first year with the option of purchasing a 4th
    401k Plan with 1:1 company match up to 5% of salary, company also makes an annual contribution to your 401k.
    Lax attendance policy if you work in the call center/back office.
    Easy work if you pay attention to what you're doing

    Cons

    Local management. The Tampa, FL site leader micro manages all of her managers to the point that they complain about it.
    They make a practice of lowballing internal candidates moving into new positions with % salary increases rather than paying what the job should pay. For example I left Document Review with a salary of 43k- higher than most of my peers. If they were to hire someone off the street the company would pay 48-50k for the same job. They hired no one off the street in the 4 years i worked for the company.

    Advice to Management

    Pay your people what they're worth.

  3. "Customer service job sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Specialist in Tampa, FL
    Former Employee - Small Business Specialist in Tampa, FL

    I worked at Bank of America full-time (More than a year)

    Pros

    Good pay
    Good bullet on your resume
    Nice co workers
    Nice environment
    Good benefits

    Cons

    -*Stressful!!! Makes you have high BP and possible heart attack
    -Customers can treat employees any way they feel like without recourse
    -Customers are very rude
    -Bank of America doesn't value customers that have less than 100k in the bank.
    - Too many Policies for employees and customers to keep up with.

    Advice to Management

    Advocate for the employee


  4. "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    The Benefits are outstanding at this level.

    Cons

    Management at all levels have no real regard for this position. Have no issue in miss leading or to lie directly to you.

    Advice to Management

    Better training for all levels of supervisors. Not to address non-exempt employees as insignificant


  5. "small business credit card specialist II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Specialist in Tampa, FL
    Former Employee - Small Business Specialist in Tampa, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Bank of America full-time (More than a year)

    Pros

    Good benefits, such as vacation time, sick time

    Cons

    You will see new people all the time (because no body like to be there) and as you have new people they don't know what they are doing, so you have to fix people's mistakes all the time. The hold time for clients is absurd (at least 30 mts) so when you get them over the phone they are extremely upset (of course). Opportunities?? puff they tell you that you will have tons of opportunities to advance but that is a lie.. they want you to be there so they can have "an experts" they always find a reason to keep you in the same spot.

    Advice to Management

    you don't make employees happy just because you give them candies and food. you have to listen to them and provide solutions. if everybody is telling you the same is because something is happening.


  6. Helpful (1)

    "No work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    There was an elevator in the building.

    Cons

    There is no work life balance. I was told I'd be written up for wanting to go to my child's school event. The managers only listen to the sales reps and don't want to hear anything from the operations staff.


  7. "Very Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Tampa, FL
    Former Employee - Client Service Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (Less than a year)

    Pros

    Lots of support and training. Schedule was fairly placed with plenty of breaks. Salary was on high end for call center work.

    Cons

    Like most call center they micromanage you. Customer satisfaction surveys are the principal gauge for success which can be stressful.

    Advice to Management

    Train associates to delight customers from day one of the 5 week classroom training.

  8. "Great place to learn basic sales and customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Sales Representative in Tampa, FL
    Former Employee - Small Business Sales Representative in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The best reason to work here is to learn how to be professional and learn how large corporations work. There are also opportunities available outside of the small business unit that you can break into.

    Cons

    Since this is a call center based job, you will probably take 50 or more service calls a day. There are opportunities to make sales bonuses but some of the products they want you to sell are not necessary for customers.


  9. Helpful (3)

    "Micromanagement at it's worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Tampa, FL
    Current Employee - Relationship Manager in Tampa, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Great benefits, competitive salaries, fair hours

    Cons

    Micromanagement in sales, scrips, calls, emails, reports, meetings, etc. Don't plan on working your assigned schedule, as it never works out that way. Systems slow and consistently crashing. Calls to "back office" take as long as it takes the consumer.

    Advice to Management

    Put the joy back in customer experience and sales. Micromanagement is causing great turnover and unhappy employees.


  10. "Was really great now not as much."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Tampa, FL
    Current Employee - Relationship Banker in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    The benefits are great and help with work life balance.

    Cons

    Too few people means more work for each of them.


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