Bank of America Reviews in Tampa, FL | Glassdoor

Bank of America Tampa Reviews

Updated February 12, 2019
194 reviews

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Tampa, FL Area

3.0
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
93 Ratings

194 Employee Reviews

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Pros
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More Pros and Cons

  1. "I have good customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cou in Time Customer Service Inc, FL
    Former Employee - Cou in Time Customer Service Inc, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    I like customer service and show respect to my job and be on time

    Cons

    I will like to work in the bank

    Advice to Management

    I love bank job I Will like to work


  2. Helpful (1)

    "Micromanagement discourages creativity and individuality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in New Port Richey, FL
    Current Employee - Relationship Banker in New Port Richey, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Bank of America offers wonderful benefits, even to part-time employees, such as tuition reimbursement, childcare reimbursement, coverage of spouse/domestic partner, and paid vacation.

    Cons

    The few times I called out sick, I was made to feel like I was slacking, and letting the team down. The day after, I was asked by one manager to read the texts on my phone to see what I was doing the day I was out sick. As a violation of privacy, I did not honor the request. When I expressed my concerns about this manager to upper management, the concerns were brushed off, and I was told I was the problem and "surely [the manager] wouldn't do something like that". The micromanagement from leadership is stressful, tiring, and demotivating. It's suffocating.

    Advice to Management

    Offer more positive encouragement for what your employees do right, and don't create a hostile work environment by firing managers that are performing and meeting goals just because their leadership style is different. Many good employees have left, and I know more are planning to leave because of the sales pressure and hostile work environment.

  3. Helpful (1)

    "Relationship Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Tampa, FL
    Current Employee - Relationship Banker in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Phenomenal benefits
    Ease of mobility within company if performing well in role

    Cons

    This particular role you helm teller transactions and the duties of a Personal Banker it’s described as 50/50 but is admittedly more 70/30 this wouldn’t be an issue if you weren’t measured on performance and to sales goals on the 30%.

    Advice to Management

    Most centers don’t need more tellers, but some most definitely do, be more realistic about it, or atleast incorporate more self service options (More drive up ATM’s and ATA’s, stations where clients can sign into their own online banking to actually demonstrate problems and to assistant clients who don’t have computer access.)


  4. "Too stressful and sales push"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Palm Harbor, FL
    Current Employee - Relationship Manager in Palm Harbor, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (Less than a year)

    Pros

    Insurance , vacations, nice co workers , opportunities

    Cons

    Corporate falls to the low man

    Advice to Management

    Be kind and support your people .


  5. Helpful (1)

    "Production specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Specialist in Tampa, FL
    Current Employee - Production Specialist in Tampa, FL
    Recommends
    Disapproves of CEO

    I have been working at Bank of America full-time

    Pros

    Time off is not accrued and is given up front . 10 “sick days”

    Cons

    Bank politics, favoritism most job posted they’ve already chosen who they want


  6. "Document Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Document Review in Tampa, FL
    Former Employee - Document Review in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Great company with TONS of benefits: Medical, Dental, Legal, Childcare reimbursement
    Sites all over the U.S. if you want to move around
    Casual Dress Code
    3 weeks vacation in your first year with the option of purchasing a 4th
    401k Plan with 1:1 company match up to 5% of salary, company also makes an annual contribution to your 401k.
    Lax attendance policy if you work in the call center/back office.
    Easy work if you pay attention to what you're doing

    Cons

    Local management. The Tampa, FL site leader micro manages all of her managers to the point that they complain about it.
    They make a practice of lowballing internal candidates moving into new positions with % salary increases rather than paying what the job should pay. For example I left Document Review with a salary of 43k- higher than most of my peers. If they were to hire someone off the street the company would pay 48-50k for the same job. They hired no one off the street in the 4 years i worked for the company.

    Advice to Management

    Pay your people what they're worth.


  7. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Clearwater, FL
    Current Employee - Bank Teller in Clearwater, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time (More than 3 years)

    Pros

    Great benefits, nice people,

    Cons

    low salaries, too much sales

  8. "Customer service job sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Specialist in Tampa, FL
    Former Employee - Small Business Specialist in Tampa, FL

    I worked at Bank of America full-time (More than a year)

    Pros

    Good pay
    Good bullet on your resume
    Nice co workers
    Nice environment
    Good benefits

    Cons

    -*Stressful!!! Makes you have high BP and possible heart attack
    -Customers can treat employees any way they feel like without recourse
    -Customers are very rude
    -Bank of America doesn't value customers that have less than 100k in the bank.
    - Too many Policies for employees and customers to keep up with.

    Advice to Management

    Advocate for the employee


  9. "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    The Benefits are outstanding at this level.

    Cons

    Management at all levels have no real regard for this position. Have no issue in miss leading or to lie directly to you.

    Advice to Management

    Better training for all levels of supervisors. Not to address non-exempt employees as insignificant


  10. Helpful (1)

    "No work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    There was an elevator in the building.

    Cons

    There is no work life balance. I was told I'd be written up for wanting to go to my child's school event. The managers only listen to the sales reps and don't want to hear anything from the operations staff.


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