Bank of America Teller Reviews | Glassdoor

Bank of America Teller Reviews

Updated September 19, 2018
1,393 reviews

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Teller

3.5
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
533 Ratings

Employee Reviews

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Pros
Cons
  • "Work/Life balance can be overwhelming" (in 503 reviews)

  • "Communication with upper management can be difficult" (in 439 reviews)

More Pros and Cons

  1. "Bank of America teller position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller
    Current Employee - Teller
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time (Less than a year)

    Pros

    Great atmosphere, newly remodeled branches

    Cons

    upselling is a downside as well as promotion rate


  2. "Best training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller Supervisor in Silver Spring, MD
    Former Employee - Teller Supervisor in Silver Spring, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    The best training place that allows you to be comfortable anywhere you go

    Cons

    I don't have any cons to share about this company

    Advice to Management

    We Had many great managers with the love to work with you to grow.

  3. "Teller"

    StarStarStarStarStar
    Former Employee - Bank Teller in Avondale, AZ
    Former Employee - Bank Teller in Avondale, AZ

    I worked at Bank of America part-time (More than a year)

    Pros

    Great benefits, pleasant workplace, fast-paced work environment

    Cons

    Not enough hours as I am a single mother


  4. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Clearwater, FL
    Current Employee - Bank Teller in Clearwater, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time (More than 3 years)

    Pros

    Great benefits, nice people,

    Cons

    low salaries, too much sales


  5. Helpful (1)

    "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Houston, TX
    Former Employee - Teller in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Help with financial aid, very helpful at the time of natural disasters.

    Cons

    Low pay for bilingual tellers compared to other banks.


  6. Helpful (2)

    "One of the worst experiences of my life! Don’t WORK HERE!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part & Full Time Teller in Duluth, GA
    Former Employee - Part & Full Time Teller in Duluth, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Bank of America part-time (More than a year)

    Pros

    The minimum starting pay for tellers: 15.00 per hour
    It looks good on your resume.
    That’s it.

    Cons

    -I was completely disrespected and under-appreciated by everyone I used to work with. I was insulted for my intelligence and I MADE A HR REPORT IN LESS THAN A MONTH!!!!! Less than a month. Absurd.
    - I was a part time teller who had to work sometimes 50 hours a week! Because people kept quitting and leaving my previous financial center.
    -Not enough tellers to go around you will be asked to help out other centers who lack enough team members to get through one day!!!
    - CTRS AND MIS REPORT SYSTEMS ARE OVER 10 years old! Fifth third is no longer doing paper deposits and BOA still is, they have not updated their systems at all. Way to old school to the point customers walk away in line because the systems run too slow.
    -Management is disorganized,inconsiderate and completely phony not to just their employees but everyone they meet within the bank, oops I meant financial center.
    -Sales are all that matter to BOA. That’s it.
    Selfish cruel and bullies is how I would describe my previous “team” even though they weren’t really a team.
    -Customers constantly closing their accounts because monthly fees are made for business and/or groups of people who are fairly wealthy.
    -If a customer got mad it’s your fault and no one else’s sounds fair right? No.
    -Management will NOT SUPPORT YOU. I repeat management will not support will anything. Moving up, moving out, asking for a raise forget it.
    -benefits are mediocre! I had Obamacare while I worked there.
    -MY overall experience was a joke and horrible I WOULD NOT RECOMMEND TO ANYONE TO WORK FOR BOA!!!! It was a waste of time for me, and many days I left depressed, suicidal, and stressed.
    Just don’t waste your time. Work for someone else.
    Sincerely,
    A previous stressed out teller!

    Advice to Management

    Hire human beings first instead of robots.
    Secure a better benefits package.
    Update your CTR,MIS, and HR Systems.
    Realize that not all of your customers can afford your monthly fees.
    Listen to your employees when are sick, tired, or reporting verbal abuse and mistreatment and threats from your own MANAGERS!!!!!
    Stop being greedy and star being kind to the people who get up every morning and make BOA WHAT IT IS!!!!
    WAKE UP!


  7. "Great job if you like being a verbal punching bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative (Teller) in Dana Point, CA
    Former Employee - Client Service Representative (Teller) in Dana Point, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America part-time (Less than a year)

    Pros

    Tellers are paid better than the majority of those from other banks, 401k with easy access to a financial advisor if you work at a branch with a Merrill Edge employee, easy to work hours (branches are generally 9-5 or 10-6)

    Cons

    You are the most visible employee so naturally you are blamed for everything and take most of the heat from customers, BoA has been cutting back on the number of tellers they employ so it is likely you may be the only one quite often and trying to deal with a pissed off customer with a huge line of people behind them can be very frustrating. They also push sales very hard on you and gove daily quotas just to add on top of that. Tellers also get no commission, the bankers and managers get to reap all those rewards.

    Advice to Management

    Be more involved with the day to day operations, you're too understaffed to sit in your office all day.

  8. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Teller in Murrieta, CA
    Former Employee - Senior Teller in Murrieta, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Great benefits, opportunity to grow, used to be a great company to work for.

    Cons

    They don't want customers inside banking center unless they are opening an account or will make a sure product sell. Customer service values are no longer top priority unless they see and get a sell.

    Advice to Management

    Management has no direction or control they are following orders from superiors who are looking for numbers.


  9. "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Fort Myers, FL
    Current Employee - Teller in Fort Myers, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Great development programs for advancing in your career

    Cons

    Customers can be rude at times


  10. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller
    Former Employee - Bank Teller
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Bank of America part-time (More than 3 years)

    Pros

    Tuition reimbursement for part time employees. The benefits are great.

    Cons

    The benefits are great but the work environment is not. The company does not appreciate the tellers because they are trying to get rid of all tellers and move to computer banking. The tellers they still have are more of a sales position as they try to get each teller to refer each customer to a personal banker for a product. Not the best work environment and SUPER sales oriented.