Bank of America Reviews in Tempe, AZ | Glassdoor

Bank of America Tempe Reviews

35 reviews

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Tempe, AZ

3.5
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
19 Ratings

35 Employee Reviews

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Pros
Cons
  • Work/life balance can trend exceedingly work-heavy (in 405 reviews)

  • Communication from upper management to floor not consistent" (in 361 reviews)

More Pros and Cons

  1. "Support Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time

    Pros

    Great benefits and very good work/balance

    Cons

    Very political and a lot of favoritism


  2. "It was a learning experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Specialist I in Tempe, AZ
    Former Employee - Customer Service and Sales Specialist I in Tempe, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    I liked the training. I was new to the mortgage servicing industry and they provided an extensive class as well as a learning curve to really solidify the concepts. The overall environment was fun for the most part and they provided great benefits.

    Cons

    There wasn't much growth in terms of moving up. It's such a big company you are a number. Managers come and go. It's a place of constant change which could be a good thing but seem unstable to me.


  3. Helpful (2)

    "They don't know who they are"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Tempe, AZ
    Current Employee - Personal Banker in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Good pay. Great benefits.

    Cons

    Managers. So many managers. So many managers that have lots of managers. A lot of times it feels like you're drivingg hard for something but you never get there.

    Advice to Management

    Personal bankers have a lot of pressure and very little to offer clients. Training is more about compliance and BofA systems rather than positively influencing a clients' finances.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Mortgage Modification Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Modification Specialist in Tempe, AZ
    Former Employee - Mortgage Modification Specialist in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America (More than a year)

    Pros

    Great team and life changing position

    Cons

    I did not have any negative thing to say


  6. "Loan Modification Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America part-time (More than a year)

    Pros

    Coworkers were great and very friendly. Other than that there were not many pros that I can think of. Break room was clean.

    Cons

    Management did not seem to know what they were doing. The job seemed to change on a weekly basis. Tuition reimbursement was very difficult to get approved.

    Advice to Management

    Try to treat employees better and improve work life balance. Do not tell employees they can post out in 6 months only to force a title change and make them wait another 6 months.


  7. "If they cared about employees like they do wealthy clients"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - GWIM Senior Operations Representative Wire Team in Tempe, AZ
    Former Employee - GWIM Senior Operations Representative Wire Team in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bank of America full-time

    Pros

    Benefits - tuition reimbursement. Great insurance. Daycare assistance.

    Cons

    So stressful. No support. Favoritism. Low pay for work done. Management doesn't manage

    Advice to Management

    People are more than numbers and scores. Employees that never come to work, don't volunteer hours in crisis, but get pay raises and promotions solely off scores is wrong


  8. Helpful (1)

    "Operations Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America (More than 10 years)

    Pros

    I loved my co-workers and their dedication to work towards common goals. The company has a lot of very good benefits. Once you are a part of the company there are a lot of opportunities in many different areas.

    Cons

    Salaries are not competitive with the other big financial companies. In recent years there is less of a focus on retaining the best employees and rewarding their hard work/loyalty.


  9. "Customer Service Representative (inbound calls in home loans)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    fun ambience, lots of meetings, team, one on ones, training conferences, always learning something new, definitely room for advancement

    Cons

    ur just thrown into training and then learn as you go, definitely helps to know management if you want to move up


  10. "Customer Service Executive Escalation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Escalation in Tempe, AZ
    Former Employee - Executive Escalation in Tempe, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Wonderful place to work, management always available for concerns for their employees

    Cons

    Working the late shift, angry co-workers.

    Advice to Management

    when employees are going through health issues, they need to be more understanding and compassionate when employees are trying to get through the day, but may need off phone time.


  11. "Mortgage Servicing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Servicer in Tempe, AZ
    Former Employee - Mortgage Servicer in Tempe, AZ
    Positive Outlook
    Approves of CEO

    Pros

    Very good benefits. They match dollar for dollar in their 401K

    Cons

    They tend to minimize employee development

    Advice to Management

    They need to focus more resources on employee development



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