Bank of America Reviews in Washington State | Glassdoor

Bank of America Washington State Reviews

Updated February 23, 2019
157 reviews

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Washington State

3.5
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
54 Ratings

157 Employee Reviews

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  1. "I really liked working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Very professional environment.
    Nice co-workers.
    Employees treated with respect.

    Cons

    Not enough room for advancement where I worked.

    Advice to Management

    Promote from within whenever possible.


  2. Helpful (2)

    "Terrible Micro Level Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Vancouver, WA
    Current Employee - Customer Service Representative in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Bank of America part-time (More than 3 years)

    Pros

    The benefits are phenomenal. Excellent medical benefits (also allowed me to have my mom on the insurance), dental, vision, 401k with matching contributions, child care reimbursement, automatic enrollment in preferred rewards, paid holidays, 2 weeks paid vacation, and 2 weeks of paid sick leave.

    Cons

    - Poor staffing behind teller row (do not be surprised if you left alone to take care of clients inside the center and in the drive up).
    - TERRIBLE incentive bonuses
    - Borderline unethical business practices - staffing hours are cut to encourage digital banking. When people complain about the staff, the bank blames the client for "choosing" to come to the center and they deserve to lose 30 minutes of their day because of their decision to come into a financial center instead of using the ATM.
    - Your success is 100% in the hands of other people (you only get credit if a banker remembers to give you credit. You can only advance or move somewhere else if your manager approves the transfer. If your manager refuses to lose you as a teller, your options are to deal with it or quit)
    - Only the numbers on your scorecard matter; other factors do not matter. I worked at a center that was set to close its doors. The banker was transferred to another financial center so there was nobody there to help clients. I was forced to accept a 0 on my BCR score (40% of my scorecard) and upper management essentially told us, "tough luck, deal with it".
    - Money matters, not people. Sales get helped right away while servicing is referred to the customer service phone number. I've literally seen millions of dollars get pulled due to this mentality.
    - No trust. Bankers and managers get very little freedom when trying to help a clients. Bankers are forced to use algorithms to make decisions such as waiving fees instead of being trusted to make a good decision. Bankers are also frequently assisting clients by having to call another department at BofA.

    Advice to Management

    LISTEN to your clients and your staff. STOP depending so heavily on algorithms do decide EVERYTHING. Let managers make the best decisions for their financial centers. Your formula won't tell you ACTUAL numbers, merely averages. Managers should choose where to allocate their employee hours, they should be able to decide how much money a financial center needs, and they should be able to do a lot more within the financial center (verifying TPP errors, verifying convenience checks, etc).

    Re-evaluate the way CSRs are treated. They're expected to sell, sell, sell and direct traffic to the banker. However, bankers get rewarded quarterly with thousands of extra dollars. They also get credit for walk ins. They also take credit for CSR referrals that originally declined offers but walked in later due to a teller recommendation. CSRs SHOULD get at least 10% of the incentives for every sale they generate. If CSRs didn't sell, bankers/managers wouldn't be getting a lot of their bonuses.

    CSRs are also the front line for detecting scams and suspicious activity. They deserve acknowledgement whenever they protect a client. CSRs are also responsible for accurately reporting cash. Your clients and CSRs deserve help so they can properly do their jobs.

    Whoever it is that is shoving algorithms down our throats and only rewarding the people who close sales seriously needs to re-discover human relationships on the micro scale. Stop focusing ONLY only on sales. Also focus on CSRs and clients. Choose BAD days to stop in and see the reality of a financial center. Come during the first week, the 15th, on Monday or Friday, or the end of the month.

  3. "Good, not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Manager in Seattle, WA
    Former Employee - Technical Manager in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Work from home for some IT employees.

    Cons

    Horrible work/life balance. Would be much better rated if this were corrected.

    Advice to Management

    People don't leave companies, they leave management.


  4. "Senior Bank Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Bank Teller in Renton, WA
    Former Employee - Senior Bank Teller in Renton, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America part-time (More than 3 years)

    Pros

    Flexible with hours if student
    Tuition reimbursement

    Cons

    Rude customers
    Push you to sell products

    Advice to Management

    Think more about your employees than just the numbers


  5. "teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Seattle, WA
    Former Employee - Teller in Seattle, WA
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Fun people to work with

    Cons

    challenging goals to reach can be at time unrealistic

    Advice to Management

    Set realistic goals


  6. "Small Business Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Banker in Seattle, WA
    Current Employee - Small Business Banker in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Good Salary, good quarterly and year end bonus

    Cons

    Upper mgt is starting to micromanage. Not really bad, but it is starting to become troublesome


  7. Helpful (1)

    "Relationship Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Bellevue, WA
    Current Employee - Relationship Banker in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Benefits, competitive pay, tuition reimbursement, flexible scheduling dependent upon team

    Cons

    Bureaucracy, difficult to advance even if performance allows for it

    Advice to Management

    Flesh out coordinating and span of control from market leadership level to financial center level.

  8. "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationships Manager in Seattle, WA
    Current Employee - Relationships Manager in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    overall good benefits for a large company.

    Cons

    Very high goals and in order to receive commission must hit 100% or you receive nothing.


  9. "Great company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Bellevue, WA
    Former Employee - Relationship Manager in Bellevue, WA

    I worked at Bank of America full-time (Less than a year)

    Pros

    Promotions, recognitions, motivating, starting job, great customer experience, gerat benefits

    Cons

    Medium pay, strict work hours, long working day


  10. Helpful (1)

    "good benefits and lots of opportunity to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Seattle, WA
    Current Employee - Customer Service Representative in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America part-time (More than 3 years)

    Pros

    good benefits
    opportunities to grow in the company

    Cons

    sometimes gets sales pressure from managers


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