Bank of America Employee Reviews about "upper management"

Updated Jan 19, 2021

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4.1
82%
Recommend to a Friend
93%
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
4,495 Ratings
Pros
  • "They offer great benefits to employees(in 2651 reviews)

  • "Good benefits overall for all employees(in 1642 reviews)

  • Cons
  • "The work life balance is not the greatest(in 652 reviews)

  • "Competitive to attain upper management roles(in 508 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "upper management"

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    1. 5.0
      Current Employee, more than 3 years

      Good company to work for

      Jan 13, 2021 - Financial Solutions Advisor in Cambridge, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, support through difficult times

      Cons

      Competitive to attain upper management roles

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    2. 4.0
      Current Employee

      Overall Pretty Good

      Oct 29, 2020 - Relationship Manager in Irvine, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have liked almost every person I have worked with Good avenues to get promoted to specialized roles if you are a good employee Partnerships with Merrill and Home Loans in the branches helps significantly with success

      Cons

      Upper management is constantly promoting some "new" thing that they want implemented immediately. In the time I have been a RM we have changed focus to at least 10 different goals/metrics/behaviors.

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    3. 3.0
      Current Employee, more than 5 years

      Relationship manager

      Jan 19, 2021 - Relationship Manager in Beverly Hills, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits, good company ethics and culture, smart and experienced upper management

      Cons

      Upper management constant rotation, makes it difficult to move up, low pay

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    4. 5.0
      Current Employee, more than 1 year

      Wonderful Company All Around!

      Aug 8, 2020 - Customer Service Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Higher than market average minimum wage set at $20/hr. No degree needed for entry level call center employees. Standard 90 waiting period before benefits become active & usable. Great health/dental/vision with 3 standard choices. (After 90 days)Immediate 5% 401K company match. Significant amount of PTO at 2 weeks vacation, 2 weeks sick, and an optional amount of purchase-able PTO up to 40 hours. Clear, in-depth, and informative training curriculum that lasts 6 weeks before a nee hire starts taking calls solo. 3 weeks of classroom learning, lessons, simulations, and team building. Followed by 3 weeks of OJT(On The Job) training, where new hires take new calls in pairs, with experienced agents standing by to answer questions and intervene when absolutely necessary. New hires at take calls solo about 1 week in to OJT, with training coaches immediately ready to assist if required. Once training is complete, agents have a large amount of resources to advance, learn new skills, and improve! Lastly, there are monthly bonuses earned dependent on certain monitored skills that management utilizes; this is maxed out at just under $1000 currently.

      Cons

      I have experienced a decent amount of agents, that for lack of a better term, essentially get ‘forgotten’. Something that definitely appears to be a common theme is upper-management searching for the ‘next hot thing’, which is generally a talented individual that has been hired somewhat recently. The internal bureaucracy of the company can allow talented, long standing agents, to not be considered due to a variety of factors. This issue seems to be exasperated towards agents that engage in leaves if absence as well. Those of whom that took LOA’s have to go through a level of training proportional to their time away from the company. Unfortunately, a seemingly common social business aspect, is one in which it almost feels management frequently doubts the ability of said agents. This ideology can be harmful rhetoric, pushing employees to not utilize their PTO to be viewed as ‘committed’.

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      1 person found this review helpful
    5. 1.0
      Former Employee, more than 10 years

      Stay away from the mortgage side of B of A

      Nov 20, 2020 - Operations Analyst in Plano, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      PTO. Matching 401K contributions. Nothing else in mortgage.

      Cons

      Mortgage associates are worked hard and treated horribly by upper management. Turnover is very high and morale is low. Worked for B of A for 20 years before being laid off. Came back 2 years later to the mortgage side in Plano, TX. HORRIBLE. I really feel bad for anyone who is stuck there.

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      1 person found this review helpful
    6. 4.0
      Current Employee

      Bank of America Review

      Jan 6, 2021 - Vice President in Harrisburg, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly and dynamic work environment with lots of opportunity for growth

      Cons

      Could use a bit more diversity in upper management

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    7. 3.0
      Current Employee

      Na

      Jan 7, 2021 - Banker in Cincinnati, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay is really good. Good objective

      Cons

      Upper management makes it awful to work for

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    8. 4.0
      Current Employee, more than 1 year

      Great Benefits - Not So Great Culture

      Mar 12, 2020 - Software Developer in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There is generally a lot of opportunity to change careers and move to other areas of the bank. Employee financial and health benefits are great. Base salary is pretty high for developers. We're allowed 2 paid hours a week to volunteer. There are a lot of employee networks and events throughout the year. Some teams give you the option to work from home once a week if needed.

      Cons

      In my experience upper management tends to push ideas/projects/work onto teams in my space with insane timelines, and then refuse to give additional funding or resources needed to be able to meet those timelines. It appears they care more about meeting those timelines than doing the work right the first time. Software development teams have a ton of trouble being successful because all of the bureaucracy and politics that exist. Simple access requests or work requests can take 2+ weeks. There are usually multiple teams doing duplicate work and fighting to be the 'winner.' Most teams don't want to play nice with other teams/lines of business. Demographic is 85% white male, 35+ years old.

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      2 people found this review helpful
    9. 3.0
      Former Employee, more than 8 years

      Culture varies. No solidarity among company

      Mar 23, 2020 - Assistant Manager in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you're lucky enough to have a good manager (which I was), you will have tremendous growth and educational opportunities. You get to establish great rapport with customers and build a book of business that you can take with you because customers are very loyal to excellent and ethical service.

      Cons

      The culture needs to be defined and implemented throughout the company. Politics and favoritism play a HUGE role here. If you're manager is not a good manager you can get stuck in the same position because they may not want to give up your skillset even though you're ready for your promotion. Also, there is a very large spectrum of different types of managers. Some are there all the time, some are barely there, some skip lunch, some take 2-3 hour lunches. You're the manager, not the CEO. Adhere to the standards and lead by example. I was lucky enough to work with incredible managers, however, I helped out in enough branches to be able to witness some of the disasters and realize why Bank of America gets such a terrible reputation. Lastly, upper management/executives need to do a better job of regulating what we're trained on vs what we're expected to do at the branch level. You want us to sell ethically until your bonuses are on the line. Then all of a sudden every customer needs a credit card. Ridiculous.

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    10. 1.0
      Former Employee, more than 1 year

      Horrible

      Jan 12, 2021 - Relationship Manager in Kansas City, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits and hours are favorable

      Cons

      Horrible upper management, they say employees come first but that they don't

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