Bank of Ireland Reviews | Glassdoor

Bank of Ireland Reviews

Updated August 26, 2017
20 reviews

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Bank of Ireland Group Chief Executive and Director; Chief Executive, Retail Financial Services Ireland (RFSI) Richie Boucher
Richie Boucher
11 Ratings

20 Employee Reviews

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Pros
Cons
  • Career progression for highly ambitious employees is slow (in 10 reviews)

  • Sometimes decision making was slow due to internal regulations (which after 2008 is understandable) (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Professional in Bristol, England (UK)
    Current Employee - Mortgage Professional in Bristol, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bank of Ireland full-time (More than 3 years)

    Pros

    A changing room downstairs, space for bikes and a good central location.
    To be fair, the place provides a poor work environment and a culture from the 70s

    Cons

    Culture:
    - managers are given allocated parking and offices. A nice perk, but symbolic of its culture and modern companies arent like this. Its 2017 and most places are open plan and value equality.
    - all information has to be passed through a manager, reprimands for talking directly to each other (you have to work there to realise what this means)
    - often called to meetings over human traits. Its overbearing.
    - poor pay for the job it is.
    - judged and assessed on personalities rather than performance and capability. Sadly, they think they are being 'tactical' but the result is to lose the wrong people.
    The list goes on!

    Advice to Management

    I have no advice because its hard to fix a toxic culture.


  2. "Care required"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in London, England (UK)
    Current Employee - Project Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Bank of Ireland full-time (More than 5 years)

    Pros

    Good office. Canteen and good Location.

    Cons

    Lots of downsides. No bonuses. Poor culture. Bank is on the decline. No meaningful investment in years. Products are poor. Poor relationship with distribution partners. Endless tensions within management.

    Advice to Management

    Invest. Hire decent leaders. Or sell up and let another bank start afresh

  3. Helpful (2)

    "Do not offer salary increases for internal staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Dublin, Co. Dublin (Ireland)
    Current Employee - Customer Advisor in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bank of Ireland full-time (More than 3 years)

    Pros

    Good sick and life benefits with the pension . Good for assisting with educational cost for IOB progressions. That's all

    Cons

    Not good atmosphere in retail banking with the number of staff reduced and excessive workload for the remaining.
    No salary increases to differentiate cashier pay and adviser pay as both classed as Band 1. Expected to take on responsibilities for cluster not just the branch without any pay benefits. They recruit other staff to same role on much higher salary (+10k).
    Empty promises when discussions with management for progression expected to act new roles and then when timeframe finished told roles doesn't exist or no opportunities available.

    Advice to Management

    Look after internal staff who want progression. Follow through with realistic progression plans.


  4. Helpful (1)

    "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kilkenny (Ireland)
    Former Employee - Customer Service Representative in Kilkenny (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Clean office.
    Free tea/Coffee
    Free Carpark
    Bean Bags
    Cheap Canteen

    Cons

    Abysmal training
    Low Morale
    No consideration for employee's feeling
    No one takes responsibility
    Lies from Management
    Bullying
    Rubbish contracts
    Dismissal for trivial reasons
    Thrown from one department to another
    Back stabbing nature

    Advice to Management

    Really would work on developing people skills. Truly shocking how poor some managers are in communicating. Management just listen to one side ie team leader and collude with them on a issue regardless of whether the team leader is lying or not or is in the wrong(happens quite a bit). Lies were told about people when the blame was elsewhere, very back stabbing environment. It doesn't help that most new staff are on rubbish contracts from a agency and always only have 6 month contracts and the agency (the employer, knows nothing of their staff by the way!) so management very distant or completely unaware from the ground staff
    It's ridiculous to expect customers to do everything online and closing branches willy nilly doesn't help customers have faith in Bank Of Ireland. This bloodthirsty quest for profit by the company makes staff depressed with the non stop micromanagement of calls by low level management people agreeing to ludicrous metrics on out dated computers which lag non stop and the only IT support is in India. Some angry calls made me feel intimidated and other women were rattled by calls too. However you must go straight into another call, come thick and fast taking around 90 a day,
    Truly are just a number in Bank of Ireland, and the less the better for them. More profit, profit, profit. That's the bottom line and staff suffer enormously for it.


  5. Helpful (1)

    "Bureaucratic and terrible culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Dublin, Co. Dublin (Ireland)
    Current Employee - Finance in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of Ireland full-time (More than a year)

    Pros

    Not a lot of overtime.

    Cons

    So much red tape to get something simple done. Teams that need to work together are always pulling against each other. A blame culture when things don't get done instead of acting as a team, creating a horrible environment to have to face every day. No team spirit.

     Lack of clarity on what your role is, many have been misled by job descriptions and interview promises, only to end up in non value add roles with fancy job titles.

    Poor IT systems and MI systems - most of Finance time is wasted creating reports that could easily be automated.

    Advice to Management

    Make it clear what every team is responsible for. No more misleading interviewees, explain what they actually will be doing. There needs to be a top down change in culture - foster a positive and harmonious place to work.


  6. "Arrears department Bristol"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bank of Ireland full-time

    Pros

    Wages are average pay. Can't even say nice people to work with.

    Cons

    Bulling and harrassment by managers and the bank is aware of issue but do nothing about it. High turnover of staff. Staff off with stress normal. Managers are not qualified, lack proper training & promoted by buddy status. They do not care about work life balance. 6 month and end of year reviews used as a punishment tool and give those who they like pay rises. Staff are too scared to report bulling and in some cases will participate/encouraged to participate in the bulling even though they know it is wrong. They claim to have a bulling policy but they do not enforce. It's for show to appease regulators. Coming in early and going beyond what is required not recognised. You see jobs to apply for but reality is they prefer to recruit externally so not really a chance to move to other departments.

      - not a good place to work. If you don't want to ruin your CV , don't work here as you will be leaving less of a person than you started

    Advice to Management

    Need to get rid of all managers and change the culture and bad atmostophere in that specific department as the only way to really stop turnover of staff and reduce the cost of recruitment and training costs for new members of staff


  7. "Do not recommend."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Assistant in Dublin, Co. Dublin (Ireland)
    Former Employee - Branch Assistant in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of Ireland full-time (Less than a year)

    Pros

    Ony possible pro would be that they pay for QFA exams if you are interested. Although you have to stay working with them for a fixed period afterwards.

    Cons

    Minimal training given for the position.
    Branch manager had no understanding of the role of Branch Assistant.
    Branch consistently short-staffed and as a result, we were often made stay until 6.30 to finish up for the day (balancing, etc) and we were not paid for the additional hours.
    Despite short-staffing and pressure on cashier desk, branch manager insisted on one of the Branch Assistant's always being on the floor, where very little meaningful work was done.

    Advice to Management

    Completely rethink approach to retail banking.
    Provide proper training to employees.
    Hire enough staff.

  8. Helpful (1)

    "Reception"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reception in Dublin, Co. Dublin (Ireland)
    Former Employee - Reception in Dublin, Co. Dublin (Ireland)
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of Ireland full-time

    Pros

    There were absolutely none at all

    Cons

    Worked at Bank of Ireland Life, the Managers running it are dire, point their fingers rather than think outside the box totally useless

    Advice to Management

    Get rid of this talentless bunch


  9. Helpful (4)

    "Terrible place to work...has got even worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Retail in Dublin, Co. Dublin (Ireland)
    Former Employee - Manager Retail in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of Ireland full-time (More than 10 years)

    Pros

    Staff up to middle management are generally lovely people with a strong work ethos and genuine concern for the customer

    Cons

    Relentless sales pressure
    Branches chronically understaffed
    Archaic systems which are not robust
    No reward for hard work and superior performance
    Expectation of unpaid overtime due to staff shortages
    Compulsory Saturday attendance at short notice
    Company wasting money on pr related events and projects instead of listening to staff and providing funding to address the problems on the ground in a sustainable manner
    Top line management don't follow through on promises
    Very little opportunity for career progression
    Lack of proper medium term planning
    Staff are powerless when trying to apologise to dissatisfied customers
    Staff are frequently expected to take over 'acting management' roles with a title but huge additional pressures and no increase in salary...this is the bank's idea of reward.
    Underperformance is frequently not addressed.

    Advice to Management

    Please listen to your front line staff and address the real issues re staffing, customer requirements, elimination of errors etc. Staff need to be rewarded for a job well done.


  10. Helpful (1)

    "Bank of Ireland"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Opportunities are great, and the people too are very loyal and very supportive of their towns and customers. They have a strong brand too, although a lot has changed over the past 7-10 years.

    Cons

    They aim to promote people with as little financial benefit as possible, sometimes they offer nothing but the title!

    Branch staff used to be on decent to good wages, this has changed dramatically.

    They're relentless in their pursuit of their micro-management sales ethos.

    They've completely forgotten the importance of treating staff and customers with respect and care.

    Unfortunately, what used to be a great place to work the bank has become an unpleasant organisation for many staff and customers alike.


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