Bank of Ireland Reviews | Glassdoor

Bank of Ireland Reviews

Updated July 25, 2017
186 reviews

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186 Employee Reviews

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Pros
Cons
  • Limited Career Progression in some areas/ roles (in 9 reviews)

  • Sometimes decision making was slow due to internal regulations (which after 2008 is understandable) (in 6 reviews)

More Pros and Cons

  1. "Bank of Bow Bell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in London, England (UK)
    Former Employee - Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of Ireland (More than 5 years)

    Pros

    Location, other staff are friendly, Steady employment, good annual leave and healthcare. Good canteen

    Cons

    No development opportunities, no bonus, low salary compared to industry, most management work 3 days and spend the other two in Belfast, Dublin or Bristol

    Advice to Management

    Start to pay your staff properly, including bonus, sharesave or some other shceme. Also, attempt to promote from within instead of just parachuting people in from other companies!


  2. "Very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in New York, NY
    Current Employee - Executive Assistant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of Ireland full-time (More than 10 years)

    Pros

    Flexible with a work life balance. Able to move around within the company without feeling guilty. Great company for single parents.

    Cons

    Development opportunities are not available to all employees only to some. It's hard to move up as an executive assistant

    Advice to Management

    Job advancement if desired

  3. Helpful (1)

    "group loans admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Loans Administration in Dublin, Co. Dublin (Ireland)
    Current Employee - Group Loans Administration in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend

    I have been working at Bank of Ireland full-time

    Pros

    Great team, good hours.

    Cons

    bad money and no chance of promotion.

    Advice to Management

    Higher starter wage as the workload does not match the wage in the slightest. The place also needs a mix up. Favorites are extremely evident.


  4. Helpful (1)

    "Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Team LEader in Dublin, Co. Dublin (Ireland)
    Current Employee - Senior Team LEader in Dublin, Co. Dublin (Ireland)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bank of Ireland full-time (More than 5 years)

    Pros

    People , colleague's are excellent across all field.

    Sense if Hierarchy disappearing.

    Ececellent opportunities if you are liked by management

    Cons

    Change in Direction , huge focus on minimal cost ie expenses
    Hard to progress at times although hard work is valued,
    Salary not inline with other financial institutions.

    Advice to Management

    Reward hard work also look at Salary in line with similar roles.


  5. Helpful (1)

    "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Administrator in Dublin, Co. Dublin (Ireland)
    Former Employee - Human Resources Administrator in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Coworkers are very supportive and helpful

    Cons

    Too much micromanagement, stifles productivity

    Advice to Management

    Micro manage less


  6. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kilkenny (Ireland)
    Former Employee - Customer Service Representative in Kilkenny (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Clean office.
    Free tea/Coffee
    Free Carpark
    Bean Bags
    Cheap Canteen

    Cons

    Abysmal training
    Low Morale
    No consideration for employee's feeling
    No one takes responsibility
    Lies from Management
    Bullying
    Rubbish contracts
    Dismissal for trivial reasons
    Thrown from one department to another
    Back stabbing nature

    Advice to Management

    Really would work on developing people skills. Truly shocking how poor some managers are in communicating. Management just listen to one side ie team leader and collude with them on a issue regardless of whether the team leader is lying or not or is in the wrong(happens quite a bit). Lies were told about people when the blame was elsewhere, very back stabbing environment. It doesn't help that most new staff are on rubbish contracts from a agency and always only have 6 month contracts and the agency (the employer, knows nothing of their staff by the way!) so management very distant or completely unaware from the ground staff
    It's ridiculous to expect customers to do everything online and closing branches willy nilly doesn't help customers have faith in Bank Of Ireland. This bloodthirsty quest for profit by the company makes staff depressed with the non stop micromanagement of calls by low level management people agreeing to ludicrous metrics on out dated computers which lag non stop and the only IT support is in India. Some angry calls made me feel intimidated and other women were rattled by calls too. However you must go straight into another call, come thick and fast taking around 90 a day,
    Truly are just a number in Bank of Ireland, and the less the better for them. More profit, profit, profit. That's the bottom line and staff suffer enormously for it.


  7. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, and culture within the organisation

    Cons

    very bureaucratic, poor infrastructure, siloed thinking

    Advice to Management

    Remove unnecessary layers or management and meetings

  8. Helpful (2)

    "Interesting but poor pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internal Auditor in Dublin, Co. Dublin (Ireland)
    Former Employee - Internal Auditor in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Bank of Ireland full-time

    Pros

    The general culture within BOI is friendly and professional. The buildings and workplaces are decent and conducive to a nicer working environment.

    Cons

    There is a general lack of urgency for change.
    Middle management can often be badly trained and tend to lack the core skills for the management of the staff reporting to them.
    Pay rises and pay in general has been stagnant since 2008 and whilst the bank's financials have improved somewhat, pay rises are drip fed at a lowly 2 or 3 % a year if you are lucky.

    Advice to Management

    Reduce the administrative and resource hungry interim and final year review process. Properly reward staff that remained with the company since 2008.


  9. "Moving in the right direction (but watch who's steering the ship)."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Banking in Dublin, Co. Dublin (Ireland)
    Former Employee - Retail Banking in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    I was delighted to come on board to work for Bank of Ireland. I believe the company is trying to move forward and compete and I worked with some really good people in my time there.

    Cons

    I had the misfortune of reporting directly to a person of questionable integrity and it became impossible for me to remain working there, despite the fact that I was making progress and forming good working relationships elsewhere in the company. Upline management were unsupportive, HR sympathetic but ineffective. It didn't surprise me to learn that she had left the company shortly afterwards. A damaging experience at the time but what doesn't kill you etc...

    Advice to Management

    I understand you are trying to transform but be careful about the "industry experts" (megalomaniacs) you recruit to lead this change.


  10. "Hit-and-miss."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dublin, Co. Dublin (Ireland)
    Current Employee - Customer Service Representative in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Some departments can be very enjoyable to work in - usually a back office. You'll have reasonable targets, get your work/life balance, good wages, annual leave, and interesting initiatives to participate in. Any work stress will be balanced with social events and your awesome, supportive colleagues.

    Cons

    No two departments are the same in BOI. It all depends on the manager/ TL and where their priorities are. Some places can be very political with favouritism, bias, and just generic lack of care. You'd have to be intrinsically motivated, being good at networking and being persistent in order to get opportunities and support you need.

    Advice to Management

    Work on sustainable ways to deliver the figures i.e. care about staff more. Test managers' competence to lead, motivate and communicate more vigorously.


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