Bank of the West Reviews in Los Angeles, CA | Glassdoor

Bank of the West Los Angeles Reviews

Updated November 18, 2017
16 reviews

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Los Angeles, CA

3.2
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Bank of the West President & CEO Nandita Bakhshi
Nandita Bakhshi
4 Ratings

16 Employee Reviews

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Pros
Cons
  • Upper management that is essentially heartless to staff (in 36 reviews)

  • Sales goals are even admitted by management to be un-realistic (in 27 reviews)

More Pros and Cons

  1. Helpful (2)

    "Cash Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cash Management Specialist in Los Angeles, CA
    Current Employee - Cash Management Specialist in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of the West full-time (More than a year)

    Pros

    Best company to work for. Smaller bank makes it possible to learn more. My position allows me to work with a set list of commercial business owners. I learn something new every day and the management is top notch.

    Cons

    Amazingly, none. It is the best place I've worked in.

    Advice to Management

    Keep doing what you're doing.


  2. Helpful (1)

    "Good small commercial bank with a lot of growth initiatives and the backing of a big international French bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Products Officer I in Los Angeles, CA
    Current Employee - Credit Products Officer I in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Bank of the West full-time (More than a year)

    Pros

    -Relaxed and nice work atmosphere
    -Good benefits and vacation policy
    -Lots of talented and nice to work with people
    -Upper Management is communicative and listens to feedback

    Cons

    -Salary is lower than industry average
    -Career growth opportunities are limited and take too long to materialize
    -Talent Management (a lot of talented people leave for competition)
    -Integration with parent adds a lot of hurdles and come in the way of doing business

  3. Helpful (3)

    "Bank of the West is s great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Los Angeles, CA
    Current Employee - Sales in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of the West full-time (More than 10 years)

    Pros

    Changes they are making make sense! Banking is changing and BotW is keeping the pace. Nandita is working hard and seems to really care about the future of the bank.

    Cons

    Slight footprint will require digital expertise and we may need to be better at it. Don't eliminate long time employees. Corporate wisdom is important.

    Advice to Management

    Make digital updates and customer conveniences a priority to insure you can compete with the major banks. Stay the course! It's nice to see expenses being managed so well, but HR could have done a better job of communicating and positioning the effort to cut back.


  4. Helpful (13)

    "Chaotic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Vice President in Los Angeles, CA
    Former Employee - Senior Vice President in Los Angeles, CA
    Neutral Outlook
    Disapproves of CEO

    I worked at Bank of the West full-time (More than 8 years)

    Pros

    Buildings are air conditioned. Once a year executives gave us free ice cream during Employee Appreciation Week. There are a lot of talented caring people here.

    Cons

    No decisions are made here - all are dictated from Paris. Everyone here is a puppet. And unfortunately they don't know it.

    Advice to Management

    Bank of the West is in a chaotic state. Rapid change is reactionary verses driven from strategic direction. I joined BOW in 2007, so I was here through the crises. The level of chaos is much higher now than during prior leadership during the financial crises.

    The lack of trust and paranoia is evident executive committee down. It is apparent the new CEO does not support the majority of her leadership team but is slow to replace. Leaders that should be retained are finding better opportunities elsewhere. To date, the executive replacements the CEO is brining in seem to indicate inability to attract top level talent. BOW has reduced and capped upside incentive in 2017 when our peers are enjoying significant upside in stock price - why would any one good stay?

    Moral is at it lowest point and hopefully not heading lower. It was difficult to find a senior leader that is happy at work. It is clear that all major decisions are being made by BNPP. Current leadership is merely trying to execute on BNPP direction which seems to be problematic. If you want to be in banking please consider publicly traded, community, or regional banks. This foreign owned bank offers no upside. CEO has no real authority. And where there is opportunity CEO goes to external talent in few instances where Paris does not dictate and send an extremely expensive expat.

    BOW is incredibly bureaucratic. BOW, Holding company and BNPP. Only a few minor decisions can be made locally.

    In experienced executives being brought on are being elevated to EMC. However at least one top internal executive that has built a fledgling business line from nothing to one of the best in the country continues to be overlooked for EMC. The message the CEO is sending to internal people is being heard loud and clear. Good luck.


  5. Helpful (2)

    "Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Los Angeles, CA
    Former Employee - Customer Service Manager in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Bank of the West (More than 3 years)

    Pros

    Great co-workers. A full service bank with all the products and service a client would need. Well maintained branches.

    Cons

    It is a great bank to work for if you do not work in the L.A. North region. The regional customer service manager has no professionalism and will never admit when she is wrong. Out of the 29 CSM's that worked there when I started only 3 where left after 3 years. Plus many more came and went in that same period. Over 100 percent turn over.

    Advice to Management

    Look at the turn over rate and see the root cause.Do exit interviews to find out why good talented people are leaving. The cause is not pay or the hours it's the regional management.


  6. Helpful (5)

    "CBG Credit Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CBG Credit Analyst in Los Angeles, CA
    Current Employee - CBG Credit Analyst in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bank of the West full-time (More than a year)

    Pros

    Decent place to start your career. You will have the opportunity to advance and work with different departments and groups you might not have access to at a larger bank.

    Cons

    Very cheap/dysfunctional firm, laughably bad technology, depressingly low moral, zero training for young employees, incompetent management (would focus heavily on extremely petty matters while ignoring glaring concerns), no room for growth, not a self-respecting culture.

    Advice to Management

    It's ironic that a bank seems unfamiliar with inflation.


  7. Helpful (3)

    "Retail responsibilities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Sales Manager in Los Angeles, CA
    Former Employee - Branch Sales Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Bank of the West full-time (More than 3 years)

    Pros

    The atmosphere is small management and growth focused. For those whom excel at goals there is stability

    Cons

    The new model of platform sales staff having to become "universal bankers" taking on responsibilities of operations and cash liability and operational staff having to become more sales oriented blurs the lines of expertise and also creates risk of poor performance for not being an expert at both.

    Advice to Management

    Beware of losing talented sales and operational experts due to your budget constraints of having a universal employee whom risks poor performance for being obliged to take on roles and liabilities they weren't originally hired for. Worse yet, having to terminate someone for not excelling at the additional functions they never wanted when they accepted their original job offer.

  8. Helpful (2)

    "Great place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative (CSR) in Los Angeles, CA
    Current Employee - Customer Service Representative (CSR) in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of the West part-time (Less than a year)

    Pros

    Great people, not a lot of customers, company values their employees, managers understand you have school and life so they try to always keep a balance, many incentives, very office like environment, internal hiring, customer oriented, always something to do, pay rate is great for a college student.

    Cons

    Training could be a lot better specially if you are new to banking, going to a location for 3 day "training"when spokes person isn't really training, just talking about her exprience in the field.

    Advice to Management

    Please remodel the locations and update to a new point of sales system this old machine is always slow or glitching


  9. Helpful (5)

    "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Los Angeles, CA
    Former Employee - Vice President in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bank of the West full-time

    Pros

    Can't think of any.

    Cons

    Pay is awful, prejudice against women. They are treated as the "dishwashers". Management has a branch mentality whereby they think rewarding people with trips and title will offset the low salary and cubicles. Management inaccessible and aloof.

    Advice to Management

    Start over.


  10. Helpful (1)

    "Limited growth potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    Pros

    Bank of the West offers certain part-time employees benefits that include medical, dental, 401K, tuition reimbursement, membership to legal services, paid holidays, and vacation. This is not typical for part-time positions and is a great plus!

    Cons

    Most employees are part-time because the company prefers to have less full-time employees. This leaves less room for advancement, and in some instances can leave employees underemployed. For example, some positions are "up to 30 hours", so one week may be 30 and the other may be 20.


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