Bank of the West Reviews in Los Angeles, CA | Glassdoor

Bank of the West Los Angeles Reviews

12 reviews

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Los Angeles, CA

2.0
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Bank of the West President & CEO Nandita Bakhshi
Nandita Bakhshi
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12 Employee Reviews

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Pros
Cons
  • Upper management does not have a clue of what is going on in the company (in 27 reviews)

  • Sales goals are even admitted by management to be un-realistic (in 22 reviews)

More Pros and Cons

  1. Helpful (2)

    "Retail responsibilities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Sales Manager in Los Angeles, CA
    Former Employee - Branch Sales Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Bank of the West full-time (More than 3 years)

    Pros

    The atmosphere is small management and growth focused. For those whom excel at goals there is stability

    Cons

    The new model of platform sales staff having to become "universal bankers" taking on responsibilities of operations and cash liability and operational staff having to become more sales oriented blurs the lines of expertise and also creates risk of poor performance for not being an expert at both.

    Advice to Management

    Beware of losing talented sales and operational experts due to your budget constraints of having a universal employee whom risks poor performance for being obliged to take on roles and liabilities they weren't originally hired for. Worse yet, having to terminate someone for not excelling at the additional functions they never wanted when they accepted their original job offer.


  2. Helpful (2)

    "Customer Service Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Los Angeles, CA
    Former Employee - Customer Service Manager in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Bank of the West (More than 3 years)

    Pros

    Great co-workers. A full service bank with all the products and service a client would need. Well maintained branches.

    Cons

    It is a great bank to work for if you do not work in the L.A. North region. The regional customer service manager has no professionalism and will never admit when she is wrong. Out of the 29 CSM's that worked there when I started only 3 where left after 3 years. Plus many more came and went in that same period. Over 100 percent turn over.

    Advice to Management

    Look at the turn over rate and see the root cause.Do exit interviews to find out why good talented people are leaving. The cause is not pay or the hours it's the regional management.


  3. Helpful (3)

    "CBG Credit Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CBG Credit Analyst in Los Angeles, CA
    Current Employee - CBG Credit Analyst in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bank of the West full-time (More than a year)

    Pros

    Decent place to start your career. You will have the opportunity to advance and work with different departments and groups you might not have access to at a larger bank.

    Cons

    Very cheap/dysfunctional firm, laughably bad technology, depressingly low moral, zero training for young employees, incompetent management (would focus heavily on extremely petty matters while ignoring glaring concerns), no room for growth, not a self-respecting culture.

    Advice to Management

    It's ironic that a bank seems unfamiliar with inflation.


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  5. Helpful (1)

    "Great place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative (CSR) in Los Angeles, CA
    Current Employee - Customer Service Representative (CSR) in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of the West part-time (Less than a year)

    Pros

    Great people, not a lot of customers, company values their employees, managers understand you have school and life so they try to always keep a balance, many incentives, very office like environment, internal hiring, customer oriented, always something to do, pay rate is great for a college student.

    Cons

    Training could be a lot better specially if you are new to banking, going to a location for 3 day "training"when spokes person isn't really training, just talking about her exprience in the field.

    Advice to Management

    Please remodel the locations and update to a new point of sales system this old machine is always slow or glitching


  6. Helpful (3)

    "Vice President"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Los Angeles, CA
    Former Employee - Vice President in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bank of the West full-time

    Pros

    Can't think of any.

    Cons

    Pay is awful, prejudice against women. They are treated as the "dishwashers". Management has a branch mentality whereby they think rewarding people with trips and title will offset the low salary and cubicles. Management inaccessible and aloof.

    Advice to Management

    Start over.


  7. "Limited growth potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    Pros

    Bank of the West offers certain part-time employees benefits that include medical, dental, 401K, tuition reimbursement, membership to legal services, paid holidays, and vacation. This is not typical for part-time positions and is a great plus!

    Cons

    Most employees are part-time because the company prefers to have less full-time employees. This leaves less room for advancement, and in some instances can leave employees underemployed. For example, some positions are "up to 30 hours", so one week may be 30 and the other may be 20.


  8. Helpful (3)

    "Management role"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Los Angeles, CA
    Former Employee - Customer Service Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of the West full-time (More than a year)

    Pros

    The pay was good with benefits

    Cons

    Their is a long list from upper management not being on the same page. To back office politics within the retail side.

    From audit process not having a clear answer and region managers not knowing what is right or wrong. Branch managers not doing anything but being on their cell phones or leaving for half the day to drink or mess around for "business" reasons. Overall I had to place my 2 weeks notice due to lack of work ethics

    Advice to Management

    Learn to manage by setting a proper example.


  9. Helpful (1)

    "Senior Management Exceptional. Los Angeles market sucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Los Angeles, CA
    Former Employee - Vice President in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of the West full-time (More than 3 years)

    Pros

    CEO and rest of senior management are brilliant, personable and otherwise exceptional. There are a lot of opportunities with this bank.

    Cons

    A couple of senior people in the Los Angeles commercial bank where I worked are disingenuous, back-stabbing manipulators. It's unfortunate, given that most people in LA and in SF are truly exceptional

    Advice to Management

    Do 360 reviews. Also look at commercial banking operations performance based on your small market share vs your big bank capabilities and not on the puny market share a region may have the grows each year (if you have 3% market share and grow to 4% market share, that looks huge when you look at the year over year net increase, but is pathetic when you consider you still only have a tiny share of the market when you should have substantially more.


  10. Helpful (9)

    "Bank of the Worst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Officer in Los Angeles, CA
    Former Employee - Financial Services Officer in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of the West full-time (More than 3 years)

    Pros

    Salary; no other reason to work here.

    Cons

    Tedious paperwork, micromanagement, SEE BELOW

    Advice to Management

    Bank of the West may seem like a great place to work from an outside perspective, but unfortunately it is so dulled with micromanagement and a lack of technology that there is no growth or enjoyment that comes from working there. If you want to get good at paperwork, this job is for you!

    First off, the company is unbelievably cheap. Constantly looking for ways to save money at the expense of not supplying employees with necessary tools for the job. I've been declined reimbursements a multiple times. I've seen the balance sheets; they are just cheap.

    I receive 20+ emails a day from my bosses' bosses' boss that are send out to her entire division regarding updated goals for the employees. Get organized!!! My goals and expectations change on the daily and the whim of al division manager.

    They say "activity based management", NO; that is micromanagement. You'll spend the whole day looking at all the reports you need to complete and putting appointments in the computer twice. In fact, you have to fill out every form in paper and then input it in the system as well (which is behind in technology).

    Incentive plans are terrible. Bank of the West boasts how they are uncapped. There is a cap on each type of account...You are asked daily to open accounts constantly that have no benefit to your incentive plan.

    Additionally our incentive plans didn't come out till the end of February. THE QUARTER ENDS IN 30 days. It's already too late to get credit for deposits! When I asked the incentive department, they retorted that just because the plans aren't out doesn't mean you should stop working. No!, really?!, 1) Learn to speak English. 2) if you are going to work in an "incentive department", you should probably know what the word "incentive" means.

    AREA MANAGERS / DIVISION MANAGERS / REGIONAL MANAGERS AND ALL OTHER HIGHER UP POSITIONS:

    You are completely illiterate to what the future of management is. You are not "inspiring coaches", you are just micromanagers and letting the sh*t roll down hill.

    Read some articles on bettering yourselves instead of blaming everyone else. Results based management would be a good start. Let your employees be creative in their efforts to win business; you would see a large increase in sales.

    Maybe it's the fact everyone has worked here for 20 years and is still acting like this company is in the 1990s.

    I am not proud of working here and do not advocate any of the products or services because of this terrible, outdated and ineffective work culture.

    My hope is that BNP Paribas cleans house.

    I'm seeking a career in a company that doesn't lack pragmatism and has its sh*t together.


  11. Helpful (4)

    "Well said former FSO in LA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Many in Los Angeles, CA
    Former Employee - Many in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bank of the West full-time (More than 5 years)

    Pros

    None, none, none and none

    Cons

    Teller, ACSM, CSM, FSR, MANAGER, had to do all for one salary

    Advice to Management

    Resign.


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