Banker's Toolbox Reviews | Glassdoor

Banker's Toolbox Reviews

Updated November 7, 2017
60 reviews

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4.1
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Banker's Toolbox Chief Executive Officer Wayne Roberts
Wayne Roberts
6 Ratings

60 Employee Reviews

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Pros
  • Fun perks (Free lunch everyday, monthly happy hours, etc) (in 21 reviews)

  • Getting to make a difference; able to take on different tasks; free lunch; cool game room, gym access; relaxed dress code; exciting company events (in 7 reviews)

Cons
  • Growing pains (The company is growing fast and has to put systems and processes in place to scale) (in 4 reviews)

  • No career advancement in technical support (in 2 reviews)

More Pros and Cons

  1. Helpful (2)

    "Awesome work environment"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banker's Toolbox part-time

    Pros

    Company puts people first
    Great game room
    Friendly, passionate employees

    Cons

    None in my experience

    Banker's Toolbox Response

    May 17, 2017 – Chief Executive Officer

    Thanks for taking the time to leave us feedback. Sounds like you are no longer with us. I hope you are doing well wherever your career journey has taken you. Please continue to stay in touch with... More


  2. Helpful (2)

    "Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Austin, TX
    Former Employee - Technical Support in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Banker's Toolbox full-time (More than a year)

    Pros

    -Free lunch-daily menus offered a lot of good options.

    -Coworkers are great, if not the best part of working here

    -Great stepping stone if you are looking for a career track in software

    -Game room

    -Monthly happy hours

    Cons

    -The founding CEO left and that marked a change in morale and the steady stream of departures from the support team since then.

    -No career advancement in technical support. Since 2010, only 1 tech support rep was promoted out od support, everyone else was terminated, resigned or moved on to other employers.

    -The support team is not managed well. They have some good people but instead of building on that, the response was to add layers of management and account management and operations management when support headcount would have alleviated the pressure cooker

    -Stagnant pay

    Advice to Management

    My commentary comes from my personal experience working in support and I can only speak to that. From that perspective, management has an opportunity bring in an operations leader to build on the skill and dogged determination of the current support team.

    The problem has always been with the absence of strong support processes, tools, and mentorship. Best of luck to all the penguins!

    Banker's Toolbox Response

    Nov 8, 2017 – Chief Executive Officer

    Thanks for taking time to provide us feedback. Excellence is one of our Core Values and we use the feedback to help us get better. I do wish you well in your next job and hope that it is... More

  3. "Meetings Meetings and more meetings"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Banker's Toolbox full-time

    Pros

    Wonderful people, happy hours, etc

    Cons

    To many 1 on 1 meetings with always the question of what else can you and are you engaged on top of Daily department meetings of what you are working on. Almost a feel of micro managing.

    Banker's Toolbox Response

    Jun 5, 2017 – Chief Executive Officer

    Thanks for taking the time to provide us feedback. I must say that this review is a first in my career. I've never had an employee complain about too much 1 on 1 time with their manager. It's... More


  4. Helpful (2)

    "A Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Banker's Toolbox full-time

    Pros

    Awesome culture, values, people. Transparency. Great leadership. Continual training and growth for individuals. Fantastic revenue growth rate that regularly exceeds quarterly stretch goals with a strong long term outlook.

    Cons

    It's like a 16 year old startup working on its "overnight success", and with that comes some regular growing pains.

    Advice to Management

    Continue to invest in employees more than multi-billion dollar companies invest in their employees.

    Banker's Toolbox Response

    May 17, 2017 – Chief Executive Officer

    Thanks for the kind words. As you note, we have great momentum and it feels wonderful to win (the right way). This allows us to invest back into the company and our Penguins, which we are doing... More


  5. Helpful (2)

    "High Energy/Winning Spirit"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Banker's Toolbox full-time

    Pros

    People and expertise. Brand new workspace with lunch, food, drinks, game room and open well lit spaces. Accessible, visible and inclusive leadership. Good benefits (Teladoc is awesome). Half of executive team is new and bringing positive ideas.

    Cons

    Expensive benefits, but good benefits. (See:Teladoc)

    Advice to Management

    Keep up the spirit of servant leadership brought to the table. Keep encouraging risks and aggressive approaches.

    Banker's Toolbox Response

    May 17, 2017 – Chief Executive Officer

    Thank you for the positive feedback. It puts wind in all of our sails. It's fun to come to work when you get to work with great people. We will continue to push for greatness and make this THE... More


  6. Helpful (1)

    "Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banker's Toolbox full-time (More than 3 years)

    Pros

    Positive work environment and free lunches.

    Cons

    Little opportunity for career advancement.

    Banker's Toolbox Response

    Mar 8, 2017 – Chief Executive Officer

    Thanks for taking the time to provide us with feedback after you’ve left the company. I am not sure exactly when you did leave Banker’s Toolbox, so the career advancement comment may be dated. We... More


  7. Helpful (4)

    "A+ and getting better!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Austin, TX
    Current Employee - Project Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I've worked at amazing large companies like Apple, very small software companies of 10-15 people, and now a small-medium size business like Banker's Toolbox that is fast growing. Banker's Toolbox is the perfect mix of a world class company like Apple and the small close knit start up type companies. I truly enjoy the focus that is being placed on becoming the premier brand in our space, attracting top talent, putting out excellent products and results that are enviable in our space, all while keeping the culture fun and work-life balanced.

    -Transparent
    -Not bureaucratic
    -Growth
    -Great benefits, perks like free lunch, and good rewards and recognition programs
    -Very quirky. We work hard but NEVER take ourselves too seriously
    -No corporate a-holes
    -Employee focused
    -Real time reviews and feedback
    -Open door policy

    Cons

    -Trial by fire training for me, but the employee programs are currently being re-worked and becoming world class type programs for on boarding and continuing education.

    Advice to Management

    Let's keep going on the track you have us on. Love it!

    Banker's Toolbox Response

    Dec 19, 2016 – Chief Executive Officer

    Thanks for the kind review. We are pleased but not satisfied in our efforts to build a company everyone wants to join and no one wants to leave. Getting some positive acknowledgement of the efforts... More

  8. Helpful (4)

    "Best company I've ever worked for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Banker's Toolbox full-time (More than a year)

    Pros

    - Amazing culture
    - Great people
    - Work/Life balance
    - Fun perks (Free lunch everyday, monthly happy hours, etc)
    - Great Rewards & Recognition for high performers

    Cons

    - Growing pains (The company is growing fast and has to put systems and processes in place to scale)

    Advice to Management

    Keep up the good work!


  9. Helpful (3)

    "Ain't no holding us down..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Banker's Toolbox full-time (More than 3 years)

    Pros

    Very excited about new management, the New C levels are going to take us to new heights.
    Amazing culture, Free lunch every day.
    I enjoy my job, i work with great people

    Cons

    Still working on getting everyone on the same page.
    lots of odd little systems that only 1 or 2 people know about and use

    Advice to Management

    Lets work on combining and collaborating so everyone is using the same systems in the same way.
    Don't let the culture fail, lets bring it back.

    Banker's Toolbox Response

    Aug 14, 2016 – Chief Executive Officer

    Appreciate the feedback and kind words. I agree with your title :)

    You highlight several areas for improvement and they are on the radar to address. We will absolutely be working to break down... More


  10. Helpful (4)

    "Openness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook

    I worked at Banker's Toolbox (More than 3 years)

    Pros

    BKTB has a philosophy of being totally open with their employees. I felt this was very true in many ways. Their monthly company meetings told all, their TV's in house constantly showed what was going on with customer feedback, employee ideas, etc. All managers had an open door policy. And employees were recognized regularly. Any negative items were just as transparent.

    Cons

    Sometimes if management didn't see things the same way the employee or customer saw it, they would ignore it, rather than try to find a way to get on the same page. Not often, but enough where employees noticed it.

    Advice to Management

    Practice what you preach 100% of the time, not just 95% even. Sometimes you might have to leave your comfort zone behind, but it will be better for the company in the long run.

    Banker's Toolbox Response

    Aug 14, 2016 – Chief Executive Officer

    Thanks for taking time to comment on your experience at Banker's Toolbox. I appreciate the positive feedback and wish our paths had crossed. Your feedback relates to time prior to my tenure, but I... More


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