Barchester Healthcare Reviews | Glassdoor

Barchester Healthcare Reviews

Updated February 15, 2017
76 reviews

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Full-time Part-time

2.7
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Barchester Healthcare CEO Pete Calveley
Pete Calveley
44 Ratings

76 Employee Reviews

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Pros
  • Staff all work well together and are hard working (in 6 reviews)

  • Food is really good, and the care staff are outstanding (in 6 reviews)

Cons
  • sometimes can feel like we are short-staffed (in 8 reviews)

  • Low pay, long hours, have to fight for holiday booking then wait weeks while they decide (in 5 reviews)

More Pros and Cons

  1. Helpful (5)

    "Current CEO and senior management couldn't care less"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ops Manager in National City, CA
    Former Employee - Ops Manager in National City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Barchester Healthcare full-time (More than 5 years)

    Pros

    I struggle to find anything positive to say anymore. Barchester used to employ superb people but they have all had enough and are leaving in droves. They used to have a brilliant reputation, the management structure was flat, everyone felt that they were part of something special. Not any more. It's all about profit now. Nothing else seems to matter to the current CEO.

    Cons

    Barchester used to make the 25 Best Big Companies list every year. But they won't get it again. Staff no longer feel valued. Promises are made to new staff but it's all a con. Attrition rates are shocking. The Business School no longer exists and staff development is a joke as the company has slashed its L&D budget yet Barchester continues to claim that their career training is the best in the business. The current board and senior managers have established a hierarchical dictatorship akin to a 1980's corporation which seeks to treat its middle managers like mushrooms.

    Advice to Management

    Barchester deserves a CEO who's in it for the long haul and cares about the company. Get rid of the so called 'transformation team' and appoint senior managers who care about barchester and its staff. Head Office is full of newly appointed directors with CV's that demonstrate serious job hopping; Barchester is just another notch on their LinkedIn profiles.


  2. Helpful (3)

    "Disgraceful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kent, WA
    Current Employee - Anonymous Employee in Kent, WA
    Doesn't Recommend
    Negative Outlook

    Pros

    Clients deserve a little help, have met some very interesting people over the years

    Cons

    No staff, rude management, lack of backing from anyone as they will get it from management. Clients are being neglected, if families complain it is staff who get blame?

    Advice to Management

    Leave ! Your people skills are disgraceful, your professional manner is wrong, you don't respect anyone so why expect it back?

    Barchester Healthcare Response

    Feb 23, 2015 – Recruitment Marketing Manager

    We are sorry hear of your experience whilst working for Barchester and take your comments very seriously. Barchester never use the term ‘client’, we are a family and strive to make our homes safe ... More


  3. "Barchester today"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Divisional Support Team
    Current Employee - Divisional Support Team
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Barchester Healthcare (More than 3 years)

    Pros

    A great company with some good people and some good thinking in place for the future - aimed at bringing well needed consistency of standards across the homes. Good support given for personal development if you work hard.

    Cons

    There has been much change of late - much of it well needed but important to take it steadily as the next phase is now starting - important that consolidate before introducing more change to reassure staff etc.

    Advice to Management

    Keep communicating and listening to views and opinions of staff at all levels - Barchester's strength has always been its people and it is important that this continues.


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  5. "Too many highly paid management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Assistant in Fontwell, England (UK)
    Former Employee - Care Assistant in Fontwell, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Barchester Healthcare part-time (More than 5 years)

    Pros

    None really free uniform and a meal on a 12 hour shift . Bit of training thrown in

    Cons

    Always short staffed . Management don't listen anymore or care about staff or residents. The care side has gone.

    Advice to Management

    Barchester used to be good to work for. Now it has changed , it's all about cut backs and how much money we can save to make more.Barchester waste money on handmade wallpaper at £100 a roll , you could have got the same in B&Q and saved a fortune. What manager would ask someone to put tennis balls on the bottom of a walking frame to stop it making g lines in the carpet. IF Barchester wants a hotel change the care homes to hotels ! The residents are where you make the money and the care staff work very hard for very little pay .Always short staffed and don't get any extra or thanks , it's just expected now. The residents do not get the care they pay for or the meals they are promised. How can 3 care staff look after 30 residents properly ? Sometimes there are only 2 carers and at night sometimes it is only 1. You are an accident waiting to happen. You can't keep cutting the number of staff to save money. The residents could stay in a 4* hotel cheaper than Barchester homes. Residents are promised the earth when they come , but in reality it's different. You are selling a pack lies . Think about the residents and the staff . Font work them so hard that they end up sick or leaving . You need a new CEO and new managers who know how to treat staff well not like something you trod in this would then help your business


  6. "RGN"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Barchester Healthcare full-time

    Pros

    A hard working team consisting of Administrator, Care assistants, Chef, Activities, Housekeepers

    Cons

    None - you are not listened to when raising concerns about the business and how your home is run and who it is run by

    Advice to Management

    Listen to your employees they are the frontline staff who are the eyes and ears of your business, brushing issues under the carpet will not work. Making employees feel that they are to blame when they raise concerns is totally unacceptable


  7. "Too much change too soon and more to come with another COO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Nurse in Hull, England (UK)
    Current Employee - Staff Nurse in Hull, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free uniform can't think of any more

    Cons

    Short staffed Many good people have left not been replaced by equals . Made over 100 redundancies in training alone - what does that say about the company!

    Advice to Management

    Take a long hard look at yourself. Support staff. HR need to step in more instead of letting managers get away with murder. Why do you think your ratings are dropping in particular your hospitals


  8. "Healthcare Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Care Assistant in Croydon, England (UK)
    Current Employee - Health Care Assistant in Croydon, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Barchester Healthcare full-time (More than 3 years)

    Pros

    You can always get overtime and build your contracted hours around raising children.

    Cons

    All branches are highly understaffed. Residents for hoisting are to be handled by 2 carers, it doesn't happen a lot. You are left on your own, and are expected to do all the work as if you had someone to help you, which is a criminal offence and you can injure the resident. I have been to hospital several times due to a back injury at work, but nobody seems to care. They pay minimum wage and the head office does not allow the manager to pay you extra if you worked short staffed. The company is a disgrace.

    Advice to Management

    Hire more staff to avoid accidents and injuries.


  9. Helpful (1)

    "A Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Barchester Healthcare full-time (Less than a year)

    Pros

    Supportive leadership team, and a commitment to quality and to getting it right for our residents and staff. Some great employee benefits.

    Cons

    sometimes the days are long, but I love it!

    Advice to Management

    Keep up the good work!!


  10. "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Barchester Healthcare full-time (Less than a year)

    Pros

    Excellent line for reporting issues. Senior management listen and allow resource at service management level to take issues to a resolve in a timely manner. Pro active clinical governance and specialist nurse input. Support department audits managed through to resolve.

    Cons

    Care is a difficult sector and the same issues arise with every provider. I have no current cons, when/if I do I feel confident in escalating.

    Advice to Management

    Continue to listen to those on the front line.


  11. "A great company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Stamford, England (UK)
    Current Employee - Anonymous Employee in Stamford, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Barchester Healthcare full-time (More than a year)

    Pros

    As an organisation it is appreciated how hard working in healthcare is and this company understands that. They home supports staff to evolve and develop and progress. We rely on our talented staff to give the best care. The rewards are great, employee of the month and rewards points given for a job well done. Donuts on tap from the manager or a healthier option if we prefer! Her door is always open and she instinctively knows if it is a moan at the end of a busy day or an issue that needs to be addressed. And it gets addressed!!

    Cons

    We desperately need more staff! The company is doing its best to support but if you are reading this and looking for somewhere to work hard, this is the company for you!

    Advice to Management

    Keep it up! Everyone works so hard, just keep supporting the ground troups the way you have been.



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