Barchester Healthcare Reviews | Glassdoor

Barchester Healthcare Reviews

Updated June 16, 2018
147 reviews

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2.9
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Barchester Healthcare CEO Pete Calveley
Pete Calveley
91 Ratings

147 Employee Reviews

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Pros
  • "Care Staff are hard working and thoughtful" (in 10 reviews)

  • "Staff all work well together and are hard working" (in 7 reviews)

Cons
  • "The home where I worked was very short staffed" (in 11 reviews)

  • "Long hours, management always wanting more and make night staff attend training during they’re sleep time" (in 9 reviews)

More Pros and Cons

  1. Helpful (9)

    "Current CEO and senior management couldn't care less"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ops Manager in National City, CA
    Former Employee - Ops Manager in National City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Barchester Healthcare full-time (More than 5 years)

    Pros

    I struggle to find anything positive to say anymore. Barchester used to employ superb people but they have all had enough and are leaving in droves. They used to have a brilliant reputation, the management structure was flat, everyone felt that they were part of something special. Not any more. It's all about profit now. Nothing else seems to matter to the current CEO.

    Cons

    Barchester used to make the 25 Best Big Companies list every year. But they won't get it again. Staff no longer feel valued. Promises are made to new staff but it's all a con. Attrition rates are shocking. The Business School no longer exists and staff development is a joke as the company has slashed its L&D budget yet Barchester continues to claim that their career training is the best in the business. The current board and senior managers have established a hierarchical dictatorship akin to a 1980's corporation which seeks to treat its middle managers like mushrooms.

    Advice to Management

    Barchester deserves a CEO who's in it for the long haul and cares about the company. Get rid of the so called 'transformation team' and appoint senior managers who care about barchester and its staff. Head Office is full of newly appointed directors with CV's that demonstrate serious job hopping; Barchester is just another notch on their LinkedIn profiles.


  2. Helpful (4)

    "Disgraceful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kent, WA
    Current Employee - Anonymous Employee in Kent, WA
    Doesn't Recommend
    Negative Outlook

    Pros

    Clients deserve a little help, have met some very interesting people over the years

    Cons

    No staff, rude management, lack of backing from anyone as they will get it from management. Clients are being neglected, if families complain it is staff who get blame?

    Advice to Management

    Leave ! Your people skills are disgraceful, your professional manner is wrong, you don't respect anyone so why expect it back?

    Barchester Healthcare Response

    Feb 23, 2015 – Recruitment Marketing Manager

    We are sorry hear of your experience whilst working for Barchester and take your comments very seriously. Barchester never use the term ‘client’, we are a family and strive to make our homes safe... More

  3. "Permanent employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at Barchester Healthcare full-time

    Pros

    Hours to suit, no split shifts, 5.5 weeks holiday, enhanced pay for bank holidays. Food is freshly prepared daily which benefits residents.

    Cons

    Managerial and specialist support not always good. Reactive and not pro-active on a regular basis. Training needs to return to in-house trainers and not divisional trainers.

    Advice to Management

    Follow the mission, vision and values as well as your employees, and the respect will grow amongst everybody

    Barchester Healthcare Response

    Jun 18, 2018 – Social Media Exec

    Thank you for taking the time to share your feedback. If you'd like to provide any further information please email onlinefeedback@barchester.com


  4. "23 years and still smiling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reception/Administrative in Carlisle, England (UK)
    Current Employee - Reception/Administrative in Carlisle, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Barchester Healthcare full-time (More than 10 years)

    Pros

    Our residents and seeing what a difference our staff can make to their lives and that of their relatives

    Cons

    Not the best of pay for the staff who really make the difference

    Barchester Healthcare Response

    Jun 4, 2018 – Social Media Exec

    It’s always good to hear that our people love their work. Happy employees make for happy residents and patients, so we genuinely appreciate all that you do. Thank you for taking the time to tell us... More


  5. "My experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deputy General Manager in Carlisle, England (UK)
    Current Employee - Deputy General Manager in Carlisle, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Barchester Healthcare full-time (More than 10 years)

    Pros

    Excellent company to work for! Great support, encouragement and opportunities to progress. Quality care is at the forefront of everything, high standards and staff feel valued. I've worked for Barchester now for almost 13 years, constantly progressing and learning, now deputy manager. Every day is different but I still enjoy going to work every day.

    Cons

    Lots of paperwork, but that applies to all healthcare facilities not just Barchester.

    Advice to Management

    Management do listen to staff and residents views, continue doing that as I feel it's one of the most important things.

    Barchester Healthcare Response

    May 17, 2018 – Social Media Exec

    It’s a pleasure to read such positive comments. Thank you for taking the time to share them here – and we hope you continue to find life with us enjoyable and rewarding.


  6. "Carer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Carer in Carlisle, England (UK)
    Current Employee - Carer in Carlisle, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Barchester Healthcare full-time (More than a year)

    Pros

    Friendly staff happy place to work with supportive management

    Cons

    Sometimes not enough time in day but each day different and enjoy most of time

    Advice to Management

    No issues very supportive

    Barchester Healthcare Response

    May 16, 2018 – Social Media Exec

    Thank you for taking the time to write this review. It’s great to hear that you’re enjoying working at Barchester. Creating a warm and friendly culture has been a key priority for us. In fact, our... More


  7. Helpful (2)

    "It’s Changing But Not for The Better!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in London, England (UK)
    Current Employee - General Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Barchester Healthcare full-time (More than 8 years)

    Pros

    Bonus Scheme
    Home Team
    Good GM Induction

    Cons

    Constant conference calls where we are micro managed.
    Emphasis on marketing rather than care.
    The constant threat that we are all disposable and the fear that brings.

    Advice to Management

    Treat your staff like they matter.

    Barchester Healthcare Response

    May 29, 2018 – Social Media Exec

    Thank you for taking the time to share your feedback. We're sorry you feel negatively about working at Barchester. We continue to improve the support we offer our employees, so your feedback is... More

  8. "Micro management, Disposable staff including their General Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Southampton, England (UK)
    Former Employee - General Manager in Southampton, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Barchester Healthcare full-time (More than 3 years)

    Pros

    Fantastic Staff Team hard working

    Cons

    Three conference calls a week for marketing and reduction in Staffing Hours, Daily Occupancy emails with explanations for loses, demoralised and uninspired GM’s due to intense pressure and bullying.

    Advice to Management

    You need to go back to the fundamentals of improving patient care and stop focusing on reducing staffing levels and increasing client fees it’s a disgrace you should be ashamed you need to value your employees and not treat them as disposable commodities and don’t respond by spouting about the staff bonus scheme by the time it’s paid staff are on their knees exhausted.

    Barchester Healthcare Response

    Jun 18, 2018 – Social Media Exec

    We’re sorry that you’ve decided to leave us, and that you didn’t have a completely positive experience with Barchester. Your feedback matters a lot, and we’ll definitely look at how we can improve... More


  9. Helpful (2)

    "Often hard work due to staff shortages"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barchester Healthcare full-time

    Pros

    Helping the residents, most staff friendly,

    Cons

    Often under staffed, long shifts with few breaks

    Advice to Management

    Make sure shifts are covered when absence or holidays

    Barchester Healthcare Response

    May 9, 2018 – Social Media Exec

    Delivering exceptional care and support is our priority, which is why we’re very disappointed to hear that you felt our staffing levels weren’t what they should have been. We’re continually looking... More


  10. "awesome people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Barchester Healthcare full-time

    Pros

    supportive team, with residents best interest always at heart

    Cons

    not enough hours in the day to do every thing

    Advice to Management

    listen to staff and be open and honest

    Barchester Healthcare Response

    Apr 27, 2018 – Social Media Exec

    Thank you for taking the time to share your feedback. If you'd like to provide any further information please email onlinefeedback@barchester.com


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